Consumer Alert
Are you a former AT&T unlimited data plan customer? Read on
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Today, the FTC announced a new claims process to return money to thousands of former AT&T customers as a result of a $60 million settlement with AT&T. To date, $52 million has already been refunded.
Are you a former AT&T customer who had an unlimited data plan between October 2011 and June 2015 and you haven’t already cashed a check from AT&T? You might be eligible to get a payment. Are you a current AT&T customer who had an unlimited data plan during this time? No need to file a claim — you should have gotten a bill credit from AT&T in early 2020.
Why are some customers who had unlimited plans getting money back? The FTC says that AT&T throttled their data, slowing down their internet speed after they used a certain amount of data in a billing cycle. The limits on this “unlimited” plan made it hard — and, in some cases, impossible — to browse the internet or stream videos. And, before people signed a long-term contract, AT&T didn’t adequately disclose to customers that it would slow down their internet.
Here’s what to know:
- Find out if you’re eligible and file your claim today at ftc.gov/ATT.
- You have until May 18, 2023, to file a claim.
- Questions about filing a claim? Call the refund administrator at 1-877-654-1982 or email info@ATTDataThrottling.com.
And remember, if you think a company is slowing down your data or internet service without telling you, report it at ReportFraud.ftc.gov.
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I'm definitely part of this class, but I have no idea if I received a credit in early 2020. I dont keep bills that old, and my online ATT account doesnt go back that far. Wish we had this info earlier.
In reply to I'm definitely part of this… by Diane
I have no available record to show that I received a credit in 2020.
In reply to I have no available record… by Merla Corpuz
Not sure if I’m eligible to receive this
In reply to I'm definitely part of this… by Diane
I am in the same situation as you.
In reply to I'm definitely part of this… by Diane
I'm in the same position as you. I would like more information about this payment that was supposed to be credited back to me. Been with AT&T for over 19yrs. Hoping someone can help me out with this.
In reply to I'm definitely part of this… by Diane
I had my phone change with out my ok, after a few weeks my phone was completely changed 5 times. From 2008 to until 2011. I turned in my phone for a new one, my phone was not sent to to pay for my payments they wanted to charge me 100.00 a month after many months. So for 5 months it was noted and at that time they changed my phone to a much higher price.
Thank you for the helpful info
I am still a customer; still being throttled; and have not received a refund.
In reply to I am still a customer; still… by Roland Tellez
I feel you I am getting the same thing done to me and I have not received a refund either or credit to my account. In fact, my account keeps changing every month I have paid over $1000 one month 900 and next month and 765 in fact, since I’ve had this account, I have yet to pay the amount that was quoted
I have been paying for "unlimited data" for many years, and have always been throttled after 16 gigs of data. It has become almost unusable lately. I have never received a refund from AT&T; not unless it was a tiny monthly amount and I didn't notice. They change the amount I pay monthly, and their bills are too difficult to decipher for those of us who don't have loads of free time to spare.
I had 3 phone lines with them. They are dirty rotten thieves. They canceled my contract when I was going through chemotherapy because they were sending my bills to my ex husband's house when they had my correct address to send the bills to and I have bills to prove it. They reported my $475 cancellation fee to the credit agency and I think it is still showing up on my credit report. They are thieves.
Yea AT&T has not given me access to my account also some has been using my Identy to have service in my name an that being said I'm supposed to have a free account because of my new company Security Napple
Does this apply to just cells phones or desktop computers with internet as well?
Yes thought cricket. My phone was hacked when I got it
I'm a former AT&T customer I left because they kept jacking up my bill.
My question is do you have to file a claim for every line on the account or just the main line?
In reply to My question is do you have… by Brandie
Did you find out if you need to file for every line?
Not sure if I get any money back but that would really help
I do not know if I had an unlimited ATT unlimited data plan to get a payment. How can I identify if we had this plan?
That is exactly why I quit them. Our phones would not even work when I had to travel for employment. They would take forever to load the pages
I have had AT&T for many years, including internet service with them and recently discovered that all this time I have been paying for services I haven't been receiving. When I ran a speed test on Google, I found out that I was only getting 0.26 mbps upload and 0.014 mbps on a good day. On several occasions, when summoned to alleviate the issue at hand, the servicemen detailed that we were 2,000 ft away from the proximity of the server & that there was nothing they could do to fix the problem. Despite knowing this, they continuously charged me for a service that wasn't available to me apparently (yet when I asked around to see if anyone was experiencing similar issues, I found out Optimum was able to provide services in my area no problem so how is the issue the distance of the servers?). On one of the support request calls, it was told to me that we were supposed to be getting 500 mbps streaming, but we were lucky if we got 0.5 mbps. They have been unrighteously charging me for services every month yet not providing the services that was promised to not only me, but millions blatantly.
I’ve been a longtime customer of AT&T for as long as I can remember. At the beginning of this year is when I terminated my contract with them. I don’t have any old bills on hand showing my data usage or anything but I’m certain that I should be receiving some type of compensation from this settlement as much as I called in about different issues. Hopefully they can go back and listen to recordings and read notes of all this time. It was a total headache dealing with those issues. Hopefully the refund will be worth something.