What should I do if my card is declined?
First, and obviously, check that you entered your information accurately. If there’s still a problem, contact the customer service number for the bank or credit union that gave you the card. They may be able to tell you what the issue is and how to fix it. If it takes time to resolve any issues with your card, you might be able to pay that charge with another form of payment, if you have one.
Keep track of your account and know when your card expires. Generally, your bank or credit union will send you a replacement card before the card expires. Activate it soon after you get it. If the card is getting close to the expiration date, and you haven’t gotten your replacement, call your bank or credit union to track it down.
Monitor your accounts regularly. Keep track of spending, your account balance, or how close you are to your card’s credit limit — the maximum amount of credit you’re approved for. If the balance on your bank account is too low, or you get close to or go over your credit card’s credit limit, your card may be declined.
If your bank or credit union offers alerts to flag fraud on your account, sign up. These alerts can let you know about some possible problems before your card is declined. Large purchases, charges from sellers in foreign countries, or activity that seems unusual may trigger the bank or credit union to lock down your account to avoid fraud. Before traveling, contact your bank or credit union to let them know you’ll be out of town. Do the same if you’re going to use your card for a large or unusual purchase. Even if you do these things, it’s possible your card could be declined because of a block or hold on it. If possible, carry an extra card as a back-up in case the first card is declined.
Businesses use blocks to make sure you have enough money to pay your bill. This reduces the amount of credit or cash available in your account. If you’re near your credit limit or you have a low balance in your bank account when a block is placed, your card could be declined if you want to use it for something else before the block is lifted. Take these steps to reduce the inconvenience:
1. Ask about blocking. When you check into a hotel or rent a car, or if a restaurant or other business asks for your card ahead of time, ask
- Are you putting a block on my card?
- What’s the amount of the block?
- How did you choose that amount?
- How long does the block last?
2. Reduce the time your card is blocked. If possible, pay a “blocked” bill with the same card you used to make the reservation or book the service. (Think hotels and rental cars, for example.) Paying your bill with that same card means your final charge will most likely replace the block in a day or two. But if you pay that bill with a different card — or with cash or a check — the block may last up to 15 days. That’s because the card issuer doesn’t know you paid another way.
To know where you stand, take these steps:
- When you pay your final bill or check out, ask when the prior block will be removed.
- If you pay with a different card, cash, or check, remind the person at the front desk that you're using a different form of payment. Ask to have the prior block removed promptly.
3. Talk to your bank or credit union. Whether you already have a credit or debit card, or you’re considering getting one, ask the bank or credit union
- Do you let businesses place blocks?
- How long do blocks last?
- What types of businesses do you let place blocks? If you’re thinking about getting a credit or debit card, shop around. Shorter blocks may be a factor when you compare offers.
For debit cards, banks and credit unions might offer an overdraft line of credit. This is a kind of loan attached to your checking account. If your account balance gets low, the overdraft line of credit might help you avoid bouncing checks or having your debit card declined.
Because different types of overdraft plans exist, be sure you understand what the bank or credit union is offering. Ask
- Do you offer a plan that can automatically cover the overdraft?
- How does the plan work?
- How much does the plan cost? If you choose a plan that can automatically cover the overdraft, you might end up paying fees — and interest on the loan until you repay it. But many banks and credit unions have eliminated or reduced fees for overdrafts. If you think you may need to use overdrafts, consider one of those financial institutions.
- To learn more about overdraft fees and protection, read some CFPB information on bank overdraft policies or visit HelpWithMyBank.gov, a site maintained by the Office of the Comptroller of the Currency.