Online Privacy and Security

You’re online and get a message or pop-up alerting you to a problem with your computer. The message might even say or suggest it’s from Microsoft, Apple, or Geek Squad. Should you click immediately to see what it’s about? No, and here’s why.

An unexpected package from an unknown sender arrives in your name. You open it and find a note that says it’s a gift, but it doesn't say who sent it. The note also says to scan a QR code to find out who sent it — or to get instructions on how to return it. Did someone really send you a gift? Or is it an attempt to steal your personal information?

If you’re thinking about upgrading your phone, here are four easy steps to remove your personal information from your phone before you trade it in.