Shopping

Shopping Advice

Avoid Scams When You Travel

Before you start your travel plans, learn common tactics scammers use that can ruin your entire trip.

Before You Wire Money

Scammers pressure you to wire money to them because it’s easy to take your money and disappear.

Buy Now, Pay Later, Rent-to-Own, Lease-to-Own, and Layaway

When you shop for new appliances, furniture, or expensive electronics, a seller might offer different ways to pay over time. Here’s what to know.

Buying Alaska Native Art

If you want to buy genuine Alaska Native-made arts and crafts, learn about the materials, appearance, and price of authentic items.

Buying American Indian Arts and Crafts

Sometimes it can be hard to tell whether arts and crafts are genuine or are imitations. Learning about American Indian arts and crafts can help you make sure to buy quality, authentic pieces.

Buying From an Online Marketplace

Online marketplaces sell goods from local groups and national companies. Before you buy, learn about refunds, returns, and how to get help in case of problems.

Gemstones, Diamonds, and Pearls

Before you buy, know that gemstones, diamonds, and pearls may be natural, manufactured, or treated to change their appearance.

Getting In and Out of Free Trials, Auto-Renewals, and Negative Option Subscriptions

Offers for subscriptions and free trials can cost you more that you bargained for if you’re not careful.

Gift Card Scams

If someone insists that you to pay them with gift cards, stop. You’re dealing with a scammer.

Hiring a Lawyer

Take time to find a lawyer with relevant experience in the legal area you need. Find out about experience, fees, and possible outcomes. Get agreements in writing.

How To Report Suspicious Online Reviews

How to report suspicious online reviews across some popular websites.

Online Shopping

Before you buy online, comparison shop and check sellers and products. Keep records of purchases to make sure you can hold a seller to its promises

Platinum, Gold, and Silver Jewelry

Before you shop, learn about the words and symbols jewelers use to describe the quality and purity of the platinum, gold, and silver jewelry.

Using a Shopping App

Shopping apps may help you get deals or earn rewards, but they also ask for personal information and collect information about you and your shopping behavior.

Warranties and Service Contracts

Extended Warranties and Service Contracts

Before you buy an extended warranty or service contract, compare it to the warranty that came with the product. Will buying the coverage add extra benefits?

Warranties

A warranty is a manufacturer's promise to stand behind its product. Read the warranty to see what is and isn’t covered, and what to do in case of problems

Solving Problems

Buyer’s Remorse: The FTC’s Cooling-Off Rule May Help

The Cooling-Off Rule gives you 3 days to cancel sales made at your home or certain other locations. But not all sales are covered.

Refund and Recovery Scams

If you’ve been scammed, someone might promise to help you get your money back –– if you pay in advance. That’s another scam.

Sample Customer Complaint Letter

Here's a sample letter to help you write your own complaint about a product or service.

Solving Customer Problems: Returns, Refunds, and Other Resolutions

If you aren’t satisfied with a product or service, these tips and strategies and can help you resolve the problem.

What To Do if You Were Scammed

Find out what to do if you paid someone you think is a scammer, or if you gave a scammer your personal information or access to your computer or phone.

What To Do if You’re Billed for Things You Never Got, or You Get Unordered Products

Billed for products you never ordered, or for products you ordered but never got? Federal laws protect you. Here's what to do.

Related Scams

From Consumer Alerts

View all Shopping alerts

Consumer Alert

Shopping online? Here’s what to do when things go wrong

Andrew Rayo

April 5, 2023

Ever had a bad online shopping experience? Maybe you ordered one thing but got another. Or that new company never shipped your order, despite charging you. So, what do you do? If you can relate, you

Consumer Alert

“Ships from the USA” doesn’t always mean “Made in the USA”

Andrew Rayo

March 17, 2023

So, you’re scrolling through Facebook or Instagram and spot an ad for clothing. Or maybe you’re shopping for gadgets on Etsy or Amazon. When the seller says the product “ships from the USA,” what does

Consumer Alert

doTERRA distributors charged with making unfounded COVID-19 cure claims

Gema de las Heras

March 3, 2023

Essential oils and supplements to prevent, treat, or cure COVID-19? If it smells fishy to you, the FTC agrees. According to the FTC, three high-level distributors for Utah-based multi-level marketing

Consumer Alert

Is your eye doctor violating the Contact Lens Rule?

Colleen Tressler

February 21, 2023

The FTC recently sent 24 cease and desist letters to eye doctors after getting reports they may have violated the Contact Lens Rule by ignoring important rights of patients. That includes the