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Western Union Refunds Deadline Extended

Refunds are still available to people who were tricked into wiring money to scammers through Western Union between January 1, 2004 and January 19, 2017. In fact, the deadline to file a claim has been extended. If you didn’t file a claim for a refund yet, you now have until August 31, 2022 to file. The refunds are part of a $586 million settlement Western Union reached with the FTC and Department of Justice in 2017 for allegedly violating the law by failing to guard against fraud in its system.

If you got a prefilled claim form in the mail — showing eligible dollar loss amounts, based on the report(s) you filed with Western Union — you can use it to submit your claim. If you didn’t get a form in the mail, file a claim online at westernunionremissionphase2.com. Read about the claims process, and what to do if you disagree with the loss amount printed on the claim form, in the Frequently Asked Questions on the Western Union Remission Phase 2 website.

The claim form is available online at westernunionremissionphase2.com.

Your form must be completed online or postmarked

on or before August 31, 2022.

Avoid refund scams:

  • You don’t have to pay to file your claim.
  • You don’t need a lawyer to file a claim.
  • Don’t pay anyone who contacts you and says they’ll help you file, or help you get your money back.

For more information about eligibility and the claims process go to ftc.gov/wu.

4 Comments


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The purpose of this blog and its comments section is to inform readers about Federal Trade Commission activity, and share information to help them avoid, report, and recover from fraud, scams, and bad business practices. Your thoughts, ideas, and concerns are welcome, and we encourage comments. But keep in mind, this is a moderated blog. We review all comments before they are posted, and we won’t post comments that don’t comply with our commenting policy. We expect commenters to treat each other and the blog writers with respect.

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Frederick W
July 28, 2022

What has happened with the Money Gram settlement I sent them by mail all my information and documents and haven’t heard from them anything yet? Who can help me from FTC ?

Larry Skyta
July 26, 2022

i recieved part of my money,and i wasnt home to finish some of the dates that i forgot.can i send them in now and get a refund

April Zacarias
July 28, 2022

Hi I am a victim of being scammed internationally sending payment through western union and I have been trying to file a claim and have contacted western union three times requesting my records and I still have not received anything from them. Is there something I can do to get my records and submit my claim by chance please?

Deborah J Larsson
August 08, 2022

In reply to by April Zacarias

I was scammed internationally through Western Union also but I thought it was my fault so did nothing about it now I have August to file how do I do that. This was a long time ago I don't have any records anymore and you're having problems getting the records to Western Union so I'm out of luck reading from what you are experiencing mentally I can't experience all the trouble I thought it was my fault at first then I read what was going on whatever thank you.