Consumer Alert
FTC helps Fortnite players score a victory royale against Epic Games
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These days, video games have shops just like online stores. Games like Fortnite, developed by Epic Games, sell gear, character “skins,” and dance moves. (Think Darth Vader wielding an umbrella and flossing.) But what if the game saved your payment info (without asking you first), didn’t give you the chance to confirm purchases, made it hard to cancel them, and locked you out of the game if you tried to dispute the charge?
That, says the FTC, is what happened to some Fortnite players and parents. If you bought something in Fortnite, you might not have known that Epic saved your payment information. Or known that your kids could buy things – hundreds of dollars of in-game things – without you confirming their purchase, according to the FTC. And, says the FTC, Fortnite’s setup was so confusing that millions of players were charged for items they didn’t want.
Even worse, Epic made it difficult or impossible to cancel charges, and if you tried to dispute a charge with your credit card company, you might have found yourself unexpectedly and permanently locked out of Fortnite. You know, the game where you might have just spent hundreds of dollars without your knowledge or permission. That also meant you’d lose access to all the content you actually wanted and paid for — simply because you disputed a charge.
Thanks to a settlement with the FTC, Epic now has to make sure players and parents confirm purchases. They can’t lock you out of the game for disputing charges. And Epic also has to pay $245 million to those they unfairly charged or locked out of a Fortnite account. Visit ftc.gov/fortnite for more information about refunds, and sign up for email updates from the FTC.
But that’s not all — while this settlement with the FTC could protect your wallet, another Epic settlement with the FTC could protect your privacy. Keep reading.
Thank you so much they got me for over $500.00 and even though I put a pass code on the game. They are still allowing the charges and refuse to reimburse.
In reply to Thank you so much they got… by Stephen Trickey
Can I get my money back because im broke and I my chuck back
In reply to Thank you so much they got… by Stephen Trickey
Bro how
In reply to Bro how by Spencer
I lost. My v bucks
Facebook has locked me out, too, after linking my PayPal account to itself without my permission. I was trying, without success, to undo that, when they blocked me. Extremely frustrating!
Please save me and block its until know I didn't receive any amount of money . It's fraud.
Even I have no credit card and debit cards. Please save it
and illegal activities.
Until I enter usa Please security.
No worry about get money in my present my home country.
Bee protect me
I play fortnite and every time I try and look at each fortnite skin it makes me purchase it for no reason And I don't even want it and I cannot refund it
In reply to I play fortnite and every… by TTV Ghostly7429
get my v bucks back please
I got this to but how do i refund it then
In reply to I got this to but how do i… by morrislaptop
Can i geht my Money back please now I‘m Brock because fortnite
In reply to Can i geht my Money back… by CapitalTiger1900
I need my money back
Another gaming company called Plarium is doing the exact same things as Epic did. How to report them??
Can i get my money back pls
In reply to Can i get my money back pls by anouarallsgame
i neeed my money back
In reply to Can i get my money back pls by anouarallsgame
im homeless and money to feed my kids and my fortnite acc is worth 1200 and thats a lot
In reply to Can i get my money back pls by anouarallsgame
My son use my money this game
I would really like to refund som old skins
In reply to I would really like to… by YT-DaskFaZe
I want to refund my skins
I would like a re fund of my account I spent money which I look back at and wish I didn’t - thanks
i want my refund back i’m 2018-19 i logged into fortnite it was sayjng i brought loads off skin and i like loads off vbucks because off this lose at least 14k vbucks the reason i had that many vbucks is because my birthday just went a week before all my vbucks went and i’m not happy about it i want my money back/ refund
In reply to i want my refund back i’m… by tyler
That's not how it works, that was your decision
In reply to That's not how it works,… by Tomi
Those are paid trolls to harass ftc. It's a trolling campaign. Dw about them
How do I refund my account
Epic spent all £75 of my money
Without buying it
I bayd accident skins or battle pass in 2017 and 18 what can I do
In reply to I bayd accident skins or… by Sultan Alwatban
I want my refund tickets
I never got my skins I paid for
How can I refund all my fortnight skins
I had some skin on my account and than dortinte logged me out of my account and my skin and vbucks were gone I had nothing and I still don,t have my vbucks of skins.
how do i refund skins in fortnite?
I want back my Vboxe
hello my name is luciano I would like fortnite to return my money because the game won't let me start
I will habe my vbucks back please
I spent so much money on here and I accidentally buy battle pass to
hello i wanted to ask what if i bought whit psn card
and would they refund int the future in other lands not only amerika
I want to refund the skin but I don't know how to
i try to preview the skin and it makes me buy it :(
You can also do it from PlayStation
You can do from playstation and I would like to have all the refund of all my Fortnite skins that are from PS4 pls
I would like to refund my son’s skin
In reply to I would like to refund my… by Gabriel Ofordu
I accidentally bought the skin
i would like my money back thanks
i will give my items back i need the money... pls
I’ve lost so much money while not even being at my game it just buys stuff ;((((
Would like refund of my account daughter made account and purchased so many skins I think 436
I want to refund my deku skin
I payed for some skins and didnt get them so i want to refound some skins
please when can we submit a refund request
when and how can i get my refunds
I'm very happy about this settlement as I have accidentally purchased MANY cosmetic items over the years myself, most of which I couldn't even refund due to the limited amount of refund tokens and the "Cancel Purchase" button not existing until somewhat recently.
I don't even mind if I can only give those unwanted items back for V-Bucks and not real money, I'll be waiting for more information as to how and when we can request refunds.