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Refund checks totaling more than $18 million are in the mail to more than 281,724 Publishers Clearing House (PCH) customers eligible for a refund as a result of an FTC action. In their case, the FTC said PCH used language and designs to trick people into thinking they had to buy things to enter or increase their chances of winning a sweepstakes. According to the FTC’s complaint, PCH sent emails with deceptive subject lines that led people into thinking the emails were related to official documents, like tax forms.

Not every PCH customer is eligible for a refund. Only people who got and clicked on one of the PCH emails the FTC said were deceptive — and then ordered a product — will get a refund. Check out ftc.gov/PCH for questions about the refund process or call the refund administrator at 1-888-516-0774 if you can’t find the answer there.

Remember that nobody from the FTC will ever ask you to pay or give account information to get a refund check. Only scammers demand you pay them to help you file for an FTC refund or get your money back. If anyone asks you to do that, tell the FTC at ReportFraud.ftc.gov.

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Getting money back from an FTC case? Never pay a fee to get it. That's a scam. Report it to the FTC at ReportFraud.ftc.gov
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