Tag: customer service

Billed for products you never ordered, or for products you ordered but never got? Federal laws protect you. Here's what to do.

Was your credit or debit card charged for something you returned, ordered but never got, or don’t recognize? Were you charged without your permission, more than you agreed to pay, or for things you

Effective complaint letters explain the problem and how you’d like the company to resolve it. Try to be clear and include only the details you need to describe the problem and the resolution you want

Disappointed by a product or service? These strategies and this sample complaint letter can help you get your money back or reach another resolution. Return to the Store or Website Write a Letter Get

If you want to contact a company’s customer service department, you can do a quick search online and often find what looks like its phone number or email. But is the information at the top of your

It can be frustrating to have problems with your computer, especially now that so many people are working from home. But if you get a call from someone claiming to be a Microsoft technician, saying

Having a problem with a product or service can be frustrating. When you’re trying to resolve a problem with a company, the first step should be to discuss your concerns with a representative of the