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If you bought from before November 2019 you could get money back. Go to

If you shopped at before November 2019, you probably saw lots of products with no less than four- or five-star ratings. That’s because the company blocked negative ratings and customer reviews from showing up on the site for several years, according to an FTC complaint. Now, some customers who bought things at because of those high ratings can file claims to get money back. How much will each customer get back? That mostly depends on how many people file claims.

You’re eligible to file a claim if all four of these things are true:

  1. You bought things from before November 21, 2019.
  2. Your decision to buy was influenced by the site’s customer reviews and ratings.
  3. You weren’t satisfied with what you bought.
  4. You never got a refund for those things.

The deadline to file a claim is August 15, 2023.

File a claim online at If you have questions, call the claims administrator at 855-678-0018 or send email to

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The purpose of this blog and its comments section is to inform readers about Federal Trade Commission activity, and share information to help them avoid, report, and recover from fraud, scams, and bad business practices. Your thoughts, ideas, and concerns are welcome, and we encourage comments. But keep in mind, this is a moderated blog. We review all comments before they are posted, and we won’t post comments that don’t comply with our commenting policy. We expect commenters to treat each other and the blog writers with respect.

  • We won’t post off-topic comments, repeated identical comments, or comments that include sales pitches or promotions.
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  • We won’t post threats, defamatory statements, or suggestions or encouragement of illegal activity.
  • We won’t post comments that include personal information, like Social Security numbers, account numbers, home addresses, and email addresses. To file a detailed report about a scam, go to

We don't edit comments to remove objectionable content, so please ensure that your comment contains none of the above. The comments posted on this blog become part of the public domain. To protect your privacy and the privacy of other people, please do not include personal information. Opinions in comments that appear in this blog belong to the individuals who expressed them. They do not belong to or represent views of the Federal Trade Commission.

Bill Lewis
May 17, 2023

Congrats to the FTC for a job well done.

Celines Gonzalez
May 17, 2023


Nataka M.
June 29, 2023

I have been a consumer of Fashion Nova for about 5yrs and I've been more than pleased with the Merchandize.
I believe it would be better suited going after all the China based popup online boutiques that are advertising pictures of clothing that are nothing like what's your see in the photos, only to receive the items and they are poorly made and looks anything but...and to return the items and get a refund is impossible! They are the real criminals.

charlene atkinson
July 10, 2023

In reply to by Nataka M.

why if you send something back with thin one week you dont give people there money back

August 16, 2023

In reply to by Nataka M.

Isn't this a China based online store? And they definitely do not give your money back as well.

Karla Watson
July 19, 2023

Charged 495.00 on PayPal. Witch I don't have. All I did was granted permission to send emails. Been two weeks of same words. I'm am devastated

August 16, 2023

Funny how these people get away with these things because they make it impossible to return the things you bought and you basically have to pay to ship it back then they tell you that you will only get store credit.

August 28, 2023

I had money taken out of my account from Fashion Nova (visa debit) I’ve never heard of Fashion Nova nor did I make the purchases of over $200. The charges were on August 23 2023. I find it odd that FTC is no longer accepting claims. This is obviously a common issue and I want my money back.

Latrice Jones
August 31, 2023

In reply to by Crystal

Same thing happened to me . On Aug 25 2023 they are getting over on people . To me them taking money out of my account and then not giving it back is stealing don’t tell me it ship so I can’t get my money back only store credit when I never give them permission to take my money in the first place . I believe they have they system set up to keep people money and shopping with them . It no way the making over $2 billon a year and can’t tech people when it a problem with the the order . The own it smart and steal money from people like a baby right before our eyes where no one can figure it out but I see right thur there cricket robbery system.

Vonita Geddins
August 29, 2023

My comment is fashion nova posted a buy one get one free but by the time I checked out they changed it and made me pay and I also used my gift card and still paid I ordered 4 items buy one get one free at the end it said 99.00 so I had a gift card for 117.54 and they still took 82.67 dollars out of my bank account

Latrice Jones
August 30, 2023

In reply to by Vonita Geddins

This is how they have they system set up once you check out they remove all discount to try to get the full price . It’s a trick they have up thier sleeve to get your money . It robbery you’ll have to put the code in again at check out to apply the discount but even steal it sometimes steal charges you full price and don’t remove discount. And they will never give you your money back it a scam .

Elizabeth Jones
September 25, 2023

Order my clothes since last week Monday September 11th and today is Sept 22nd and up to now I haven't received my clothes and I even pay 12 and some cents for Friday delivery which was the 16th of Sept

September 25, 2023

Fashion nova really needs to change their shipping policy. Why is it after placing an order you can't change the address? This is the only site which prevents you from doing so. As far as I see it, it's just a way to get back money into their pockets. Because they never refund you, only issue store credit. Someone needs to look into this.

October 04, 2023

Do not shop with them. There is no guarantee they aren’t going to rob you. They robbed me of basically $200 and as I read some of the comments I’m seeing this didn’t just happen to me. It’s crazy how they make the deadline to file a claim August 15th, 2023 right after they rob people. I’ve shopped with them before but this last time was it for me. I won’t be trusting them anymore.

October 10, 2023

I have been dealing with fashion nova since 2019 Nov. They have sent my stuff I have always had to call my order in because they either took my money in never responded to me

Madelyn Cordero
October 10, 2023

I would like to know how can I file a report, I made a purchase for $179 and return the items due to the fact that all the sweat pants were short and when it was received on there end they gave me a credit for the same amount I paid, I want my money back on my card and they refuse to, can some one help in this matter.... I don't this is ok

Vee Mechelle
October 25, 2023

I’m glad they need to be sued again for lying to customers about shipping policies they claim it’s 1 business day yet here I am on day 4 when I paid $19 for next day shipping and it was placed way before the cut off time 3pm my son birthday was ruined because of this they don’t care they’re a scam I been begging literally begging for a refund and they will not give me one this is out of line people work hard for their money to pay a extra $20 just to be lied too I hope this business tank while the owner driving million dollar cars and living in a 75million dollar house that his customers help buy you would think he would put some of that money into his distribution center !!! I’ll gladly testify in court I hope they slap a Ricco charge on him!!!

Martina hall
October 25, 2023

I'm going through a dispute now I bought 330$ worth of clothing from fashion nova and some of the items were damaged