Consumer Alert
Refunds for Global Access Technical Support customers
If you paid for technical support services from Global Access Technical Support (GATS), you’ll be getting a letter or an email from the Federal Trade Commission about a refund. You might have known the company as Global SConnect, Global sMind, Yubdata Tech, or Technolive.
The FTC sued GATS, alleging that the company lied about partnering with well-known tech companies and tricked people into paying for unnecessary computer repairs. GATS has now paid $860,000 to settle the lawsuit.
The FTC is sending refunds to people who paid money to GATS. If you get a check from us, cash it within 60 days. We will send refunds via PayPal to customers for whom we do not have a mailing address.
Here’s how the PayPal refunds work: the FTC will send the customer an email from subscribe@subscribe.ftc.gov. Then, within 24 hours, that customer will also get an email directly from PayPal about the refund. If you get those emails, all you have to do is type www.paypal.com into your browser, log in to your account (or create one), and review and accept the payment. Or accept payment by logging into the PayPal app.
To avoid scammers who might pretend to be from the FTC or PayPal, follow these simple steps:
- If you get a refund email that claims to be from the FTC or PayPal, don’t click on any links in the email. Instead, visit the website by typing the right URL into your browser: www.ftc.gov/refunds and www.paypal.com.
- Check out FTC refunds at ftc.gov/refunds. Each case on that page has a phone number you can call to check on refund payments.
- Know that the FTC never asks people to pay money or give sensitive financial information to get a refund. People who say they are with the FTC and ask for money are scammers.
For more information about this refund program, or to get a check instead of a PayPal payment, visit www.ftc.gov/GlobalAccess or call 844-881-1379.
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In reply to I keep getting calls from a by Kd49
In reply to That did happen to me.some by Rubino
You can get information about this refund program at www.ftc.gov/GlobalAccess or by calling 844-881-1379.
In reply to Why would these people call by Rubino
That sounds like a scam. If you tell someone your bank account number, they can take money out of your account - even if they say they will give you money.
In reply to GAT called me yesterday and by Rubino
That sounds like a scam. That is not how the FTC refunds work.
If you paid for technical support services from Global Access Technical Support (GATS), you will get a letter or an email from the Federal Trade Commission about a refund. You will not get a phone call. The FTC will not ask for access to your computer.
If they call again, hang up. Don't give them any information. And please send us another comment.
In reply to a real mess you created by wijnanda
If you don't want to get your refund through PayPal, or if you have other questions, please call the company that is managing the refunds for the FTC at 1-844-881-1379.
This page explains how an FTC refund by PayPal works:
In reply to 3-4 years ago I fell for one by gullibleonlyon…
The Federal Trade Commission really did send refund checks to people who paid money to Global Access Tech Support. The FTC letters that accompany the checks urge people to cash the checks within 60 days, or before September 30, 2019. The FTC refund page is www.FTC.gov/refunds.
You can call 1-844-881-1379 to talk with someone at Analytics Consulting, LLC, the company that is managing the refunds for the FTC. I just called the number and it is working. If you received a refund check from the FTC but destroyed it, you can explain that to someone at Analytics Consulting.
If you have other questions or comments, please send another comment here.