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What To Do if You’re Billed for Things You Never Got, or You Get Unordered Products
Billed for products you never ordered, or for products you ordered but never got? Federal laws protect you. Here's what to do.
Consumer Alert
FTC sends third round of refunds to people who lost money to business coaching scam
One of our favorite things to do at the FTC — whenever possible — is to return money to people who lost it to scammers. That’s what we’re doing today.
Consumer Alert
What to do if your online order never arrives — and how to get your money back
Shopping online is oh-so-convenient. Haven’t we all bought stuff online when we could easily run to the store (figuratively, of course) and be back home in less than 30 minutes?
Consumer Alert
FTC returns $60 million that Amazon illegally took from Flex drivers
Amazon Flex drivers, watch your mail.
Article
Sample Letter for Disputing Credit and Debit Card Charges
Was your credit or debit card charged for something you returned, ordered but never got, or don’t recognize?
Article
Sample Customer Complaint Letter
Effective complaint letters explain the problem and how you’d like the company to resolve it.
Article
Solving Customer Problems: Returns, Refunds, and Other Resolutions
Disappointed by a product or service?
Article
Buyer’s Remorse: The FTC’s Cooling-Off Rule May Help
If you’ve ever asked yourself “what have I done?” after buying something, you’re not alone.
Article
Refund and Recovery Scams
They’re the worst of the worst: scams that target people who have already lost money to a scam.