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When local stores ran out of the supplies we needed to manage  COVID-19, many of us turned to online sources. According to a new Data Spotlight, scammers ran online sites and took orders for scarce items, but didn’t deliver. In April and May, more people reported problems with online shopping to the FTC than in any other months on record, and more than half of them said they never got what they ordered.

Reports show that early in the pandemic, shady sellers put up websites offering hard-to-find products. People ordered facemasks, sanitizer, toilet paper, thermometers, and gloves. When customers asked about their orders, scammers said the pandemic was causing shipping delays, and then stopped responding. When people reported undelivered orders to the FTC in April and May, facemasks were the #1 missing item.

Reports about online shopping issues aren’t new for the FTC. In fact, the number of those reports has grown every year since 2015. In 2019, people filed more than 86,000 reports about online shopping issues, including reports about orders that never arrived. People have reported losing a total of almost $420 million dollars related to online shopping issues since 2015.

To avoid problems when you shop online:

  • Check out a seller before you buy. Type the website or company name into a search engine with words like “scam,” “complaint,” or “review.”
  • Pay by credit card. If you’re charged for an order you never got, contact your credit card company and dispute the charge.
  • Keep copies of the product description, price, receipt, and emails between you and the seller, including messages about shipping delays.

If you see a scam, or want to report a problem about online shopping, please tell the FTC.


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The purpose of this blog and its comments section is to inform readers about Federal Trade Commission activity, and share information to help them avoid, report, and recover from fraud, scams, and bad business practices. Your thoughts, ideas, and concerns are welcome, and we encourage comments. But keep in mind, this is a moderated blog. We review all comments before they are posted, and we won’t post comments that don’t comply with our commenting policy. We expect commenters to treat each other and the blog writers with respect.

  • We won’t post off-topic comments, repeated identical comments, or comments that include sales pitches or promotions.
  • We won’t post comments that include vulgar messages, personal attacks by name, or offensive terms that target specific people or groups.
  • We won’t post threats, defamatory statements, or suggestions or encouragement of illegal activity.
  • We won’t post comments that include personal information, like Social Security numbers, account numbers, home addresses, and email addresses. To file a detailed report about a scam, go to

We don't edit comments to remove objectionable content, so please ensure that your comment contains none of the above. The comments posted on this blog become part of the public domain. To protect your privacy and the privacy of other people, please do not include personal information. Opinions in comments that appear in this blog belong to the individuals who expressed them. They do not belong to or represent views of the Federal Trade Commission.

July 10, 2020
Ordered mask through Amazon, waited 3 months and still have not received as of this date. Complained on Amazon vendor review but they would not post although I was not out of line. Finally complained to Amazon directly and got my money back......