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What To Do if You’re Billed for Things You Never Got, or You Get Unordered Products
Billed for products you never ordered, or for products you ordered but never got? Federal laws protect you. Here's what to do.
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Using Credit Cards and Disputing Charges
How you handle credit and paying your bills is an Important factor in your credit history and affects how much you will pay to get credit.
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Sample Letter for Disputing Credit and Debit Card Charges
Was your credit or debit card charged for something you returned, ordered but never got, or don’t recognize?
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Solving Problems With a Business: Returns, Refunds, and Other Resolutions
Disappointed by a product or service? These strategies and this sample complaint letter can help you get your money back or reach another resolution.
Consumer Alert
Overpaid your utility bill? That’s probably a scam
You get a robocall saying you paid too much on a utility bill. To make up for this mistake, they say, you’ll get a cash refund and a discount on your future bills.