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Buying a Used Car From a Dealer
Whether you’re 16 or 60, buying a used car can be an exciting experience.
Consumer Alert
FTC puts advertisers on notice: honest opinions only
If you’re like many people, before you lay your money down — particularly for big-ticket items — you want to hear what past buyers say about them.
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Sample Letter for Disputing Credit and Debit Card Charges
Was your credit or debit card charged for something you returned, ordered but never got, or don’t recognize?
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Sample Customer Complaint Letter
Effective complaint letters explain the problem and how you’d like the company to resolve it.
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Solving Customer Problems: Returns, Refunds, and Other Resolutions
Disappointed by a product or service?
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Buyer’s Remorse: The FTC’s Cooling-Off Rule May Help
If you’ve ever asked yourself “what have I done?” after buying something, you’re not alone.
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Auto Trade-Ins and Negative Equity: When You Owe More than Your Car is Worth
Some car dealers advertise that, when you trade in your car to buy another one, they’ll pay off the balance of your loan. No matter how much you owe.
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How To Shop for a Home Security System and Avoid Scams
Home security systems are designed to protect you, your home, and your valuables. They vary in price and what they can do. Not all security companies are legit.