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What To Do if You’re Billed for Things You Never Got, or You Get Unordered Products
Billed for products you never ordered, or for products you ordered but never got? Federal laws protect you. Here's what to do.
Consumer Alert
What to do if your online order never arrives — and how to get your money back
Shopping online is oh-so-convenient. Haven’t we all bought stuff online when we could easily run to the store (figuratively, of course) and be back home in less than 30 minutes?
Article
Sample Letter for Disputing Credit and Debit Card Charges
Was your credit or debit card charged for something you returned, ordered but never got, or don’t recognize?
Article
Solving Customer Problems: Returns, Refunds, and Other Resolutions
Disappointed by a product or service?
Article
Buyer’s Remorse: The FTC’s Cooling-Off Rule May Help
If you’ve ever asked yourself “what have I done?” after buying something, you’re not alone.
Consumer Alert
Outlet shopping: The deal is in the details
For many of us, it just wouldn’t be a summer beach vacation without shopping at the local outlet mall. Over the years, we’ve picked up a few tips for outlet shopping.