Consumer Alert
The FTC is sending refund checks to more than 541,000 people who paid for repairs and technical services when they took their computers to Office Depot or Office Max stores for a free “PC Health Check.” The FTC says that, between 2009 and November 2016, Office Depot and a software provider did scans and told people their computers had malware symptoms — only it wasn’t true. Many customers who got false scan results were then tricked into buying computer diagnostic and repair services.
The average refund in this case is $63. Any check that’s part of an FTC settlement comes with an explanation and details about the case. And you’ll find the case listed in the FTC’s chart of recent cases resulting in refunds. Remember that the FTC never requires you to pay a fee, and never asks for information like your Social Security or bank account number. If someone says they’re from the FTC but asks for money, that’s a scam. Please tell the FTC at ftc.gov/complaint.
To get data about this mailing – like how many checks went to your state or the percentage of checks cashed so far – visit the FTC’s interactive dashboard for refund data. Choose “Office Depot” from the “Select a Case” box in the top right corner, then click on your state on the map.
If you have questions about your check, call the administrator at 855-915-0916.
35 Comments
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In reply to How do I find out if I am to by Mimi212
If you have questions about your check, call the administrator at 855-915-0916.
In reply to If you have questions about by FTC Staff
In reply to I bought a 1,000. computer by Roberta Rich
The FTC is sending refund checks to people who paid for repairs and technical services when they took their computers to Office Depot or Office Max stores for a free “PC Health Check.”
In reply to Dear Responsible, by Don't use your…
If you have questions about your check, call the administrator at 855-915-0916.
In reply to I took several laptops there. by Jarv
The FTC will send refund checks to people who were affected.
The FTC will send checks to more than 541,000 people who paid for repairs and technical services when they took their computers to Office Depot or Office Max stores between 2009 and November 2016 for a free “PC Health Check."
The FTC says that, between 2009 and November 2016, Office Depot and a software provider did scans and told people their computers had malware symptoms — only it wasn’t true. Many customers who got false scan results were then tricked into buying computer diagnostic and repair services.
In reply to I just received the check. It by L. Rosen
Please call the refund administrator at 855-915-0916.
In reply to I just received my check , I by Renata S
In reply to Hi, I received a refund check by 19leb7294
The call center had a temporary outage, but as of 3 pm Eastern on March 4, everything is working and representatives will answer your calls. Thank you for your patience.
In reply to Today is not a federal by DMitch
The call center had a temporary outage, but as of 3 pm Eastern on March 4, everything is working and representatives will answer your calls. Thank you for your patience.
In reply to The name on the check for my by Grandma's House
If you have questions about your check, call the refund administrator at 855-915-0916.
In reply to My check bounced. And now, I by KFox
You might have had a problem with your check if you did a mobile deposit and the image wasn't clear. Please call the refund administrator at 855-915-0916, explain what happened, and ask them to help you resolve the problem with your bank.
In reply to Your telephone number offers by AJAL
The call center had a temporary outage, but as of 3 pm Eastern on March 4, everything is working and representatives will answer your calls. Thank you for your patience.