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The FTC’s hard work pays off for American consumers. A few months into the pandemic, the FTC filed complaints against two online sellers — Glowyy and American Screening — which falsely promised fast delivery of in-demand face masks, sanitizers, gloves, and other personal protective equipment.

By law, sellers are supposed to ship your order within the time stated in their ads, or within 30 days if the ads don’t give a time. If a seller can’t ship within the promised time, it must give you a revised shipping date, with the chance to either cancel your order for a full refund or accept the new shipping date. According to the FTC’s lawsuits, the defendants failed to deliver on time (if at all), notify customers of delayed shipments, offer order cancellations and refunds, or honor refund requests.

Today, we’re happy to report that the FTC won both cases. What does this mean for consumers? The companies have to stop their illegal practices and return the money they made from harming people. The FTC will use the money collected to refund consumers.

Before you order from an unfamiliar online store:

  • Check out the company or product by typing its name in a search engine with terms like “review,” “complaint,” or “scam.” See what other people say about it.
  • Confirm the terms of the sale. Calculate the total purchase price, including taxes, shipping, and handling. If you have to return the item, can you get a refund? Who pays for return shipping? Is there a restocking fee?
  • Pay by credit card. That gives you protections under federal law. If a business charged your account too soon, and didn’t deliver the merchandise on time, you can file a dispute and report it to your credit card company.

If you suspect a scam, let us know about it at ReportFraud.ftc.gov.   

2 Comments


It is your choice whether to submit a comment. If you do, you must create a user name, or we will not post your comment. The Federal Trade Commission Act authorizes this information collection for purposes of managing online comments. Comments and user names are part of the Federal Trade Commission’s (FTC) public records system, and user names also are part of the FTC’s computer user records system. We may routinely use these records as described in the FTC’s Privacy Act system notices. For more information on how the FTC handles information that we collect, please read our privacy policy.

The purpose of this blog and its comments section is to inform readers about Federal Trade Commission activity, and share information to help them avoid, report, and recover from fraud, scams, and bad business practices. Your thoughts, ideas, and concerns are welcome, and we encourage comments. But keep in mind, this is a moderated blog. We review all comments before they are posted, and we won’t post comments that don’t comply with our commenting policy. We expect commenters to treat each other and the blog writers with respect.

  • We won’t post off-topic comments, repeated identical comments, or comments that include sales pitches or promotions.
  • We won’t post comments that include vulgar messages, personal attacks by name, or offensive terms that target specific people or groups.
  • We won’t post threats, defamatory statements, or suggestions or encouragement of illegal activity.
  • We won’t post comments that include personal information, like Social Security numbers, account numbers, home addresses, and email addresses. To file a detailed report about a scam, go to ReportFraud.ftc.gov.

We don't edit comments to remove objectionable content, so please ensure that your comment contains none of the above. The comments posted on this blog become part of the public domain. To protect your privacy and the privacy of other people, please do not include personal information. Opinions in comments that appear in this blog belong to the individuals who expressed them. They do not belong to or represent views of the Federal Trade Commission.

Patsy
August 04, 2022

Thank you for keeping us safe from fraud!!

Kathleen DeVesci L
August 04, 2022

Thank you for all the information. So helpeful to learn how to protect from scs from your articles ..