Skip to main content
Image
AT&T

Today, the FTC announced a new claims process to return money to thousands of former AT&T customers as a result of a $60 million settlement with AT&T. To date, $52 million has already been refunded. 

Are you a former AT&T customer who had an unlimited data plan between October 2011 and June 2015 and you haven’t already cashed a check from AT&T? You might be eligible to get a payment. Are you a current AT&T customer who had an unlimited data plan during this time? No need to file a claim — you should have gotten a bill credit from AT&T in early 2020.

Why are some customers who had unlimited plans getting money back? The FTC says that AT&T throttled their data, slowing down their internet speed after they used a certain amount of data in a billing cycle. The limits on this “unlimited” plan made it hard — and, in some cases, impossible — to browse the internet or stream videos. And, before people signed a long-term contract, AT&T didn’t adequately disclose to customers that it would slow down their internet.

Here’s what to know:

  • Find out if you’re eligible and file your claim today at ftc.gov/ATT.
  • You have until May 18, 2023, to file a claim.
  • Questions about filing a claim? Call the refund administrator at 1-877-654-1982 or email info@ATTDataThrottling.com.

And remember, if you think a company is slowing down your data or internet service without telling you, report it at ReportFraud.ftc.gov.

It is your choice whether to submit a comment. If you do, you must create a user name, or we will not post your comment. The Federal Trade Commission Act authorizes this information collection for purposes of managing online comments. Comments and user names are part of the Federal Trade Commission’s (FTC) public records system, and user names also are part of the FTC’s computer user records system. We may routinely use these records as described in the FTC’s Privacy Act system notices. For more information on how the FTC handles information that we collect, please read our privacy policy.

The purpose of this blog and its comments section is to inform readers about Federal Trade Commission activity, and share information to help them avoid, report, and recover from fraud, scams, and bad business practices. Your thoughts, ideas, and concerns are welcome, and we encourage comments. But keep in mind, this is a moderated blog. We review all comments before they are posted, and we won’t post comments that don’t comply with our commenting policy. We expect commenters to treat each other and the blog writers with respect.

  • We won’t post off-topic comments, repeated identical comments, or comments that include sales pitches or promotions.
  • We won’t post comments that include vulgar messages, personal attacks by name, or offensive terms that target specific people or groups.
  • We won’t post threats, defamatory statements, or suggestions or encouragement of illegal activity.
  • We won’t post comments that include personal information, like Social Security numbers, account numbers, home addresses, and email addresses. To file a detailed report about a scam, go to ReportFraud.ftc.gov.

We don't edit comments to remove objectionable content, so please ensure that your comment contains none of the above. The comments posted on this blog become part of the public domain. To protect your privacy and the privacy of other people, please do not include personal information. Opinions in comments that appear in this blog belong to the individuals who expressed them. They do not belong to or represent views of the Federal Trade Commission.

Diane
January 19, 2023

I'm definitely part of this class, but I have no idea if I received a credit in early 2020. I dont keep bills that old, and my online ATT account doesnt go back that far. Wish we had this info earlier.

Sheila R Landers
January 23, 2023

In reply to by Diane

I'm in the same position as you. I would like more information about this payment that was supposed to be credited back to me. Been with AT&T for over 19yrs. Hoping someone can help me out with this.

Alexandra Matterson
January 19, 2023

Thank you for the helpful info

Roland Tellez
January 20, 2023

I am still a customer; still being throttled; and have not received a refund.

Roland Tellez
January 20, 2023

I have been paying for "unlimited data" for many years, and have always been throttled after 16 gigs of data. It has become almost unusable lately. I have never received a refund from AT&T; not unless it was a tiny monthly amount and I didn't notice. They change the amount I pay monthly, and their bills are too difficult to decipher for those of us who don't have loads of free time to spare.

Sharla Williams
January 23, 2023

I had 3 phone lines with them. They are dirty rotten thieves. They canceled my contract when I was going through chemotherapy because they were sending my bills to my ex husband's house when they had my correct address to send the bills to and I have bills to prove it. They reported my $475 cancellation fee to the credit agency and I think it is still showing up on my credit report. They are thieves.

Christopher Br…
January 23, 2023

Yea AT&T has not given me access to my account also some has been using my Identy to have service in my name an that being said I'm supposed to have a free account because of my new company Security Napple

Holly
January 23, 2023

Does this apply to just cells phones or desktop computers with internet as well?

Charles Brown
January 23, 2023

Yes thought cricket. My phone was hacked when I got it

Cheryl Kennedy
January 23, 2023

I'm a former AT&T customer I left because they kept jacking up my bill.

Brandie
January 23, 2023

My question is do you have to file a claim for every line on the account or just the main line?

Jane
January 23, 2023

Not sure if I get any money back but that would really help

Jennifer Jamison
January 23, 2023

I do not know if I had an unlimited ATT unlimited data plan to get a payment. How can I identify if we had this plan?

Jimmy
January 24, 2023

That is exactly why I quit them. Our phones would not even work when I had to travel for employment. They would take forever to load the pages