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Did you get a notice from the FTC related to Vivint? File your claim by October 9. 2023. Go to for more.

No company should misuse a person’s personal information — especially when it’s to open accounts for someone else. But that’s exactly what the FTC charged Vivint Smart Home, Inc. with doing. And that’s why 9,000 people will be getting a notice from the FTC about the Vivint settlement.

The FTC began sending notices by mail and email today. If you get one, it means you’re eligible to file your claim in one of the following ways:

  • Submit your claim online at;
  • Mail in the claim form using the enclosed pre-paid envelope; or
  • Call 1-833-472-1996 to request a printed claim form.

Don’t wait. You have until October 9, 2023 to file a claim.

If you have any questions about the process, visit or call 1-833-472-1996.

Worried about refund scams? Remember:

  • The FTC will never charge you to file a refund claim form. Anyone who tells you that you have to pay to file a refund claim is a scammer.

It is your choice whether to submit a comment. If you do, you must create a user name, or we will not post your comment. The Federal Trade Commission Act authorizes this information collection for purposes of managing online comments. Comments and user names are part of the Federal Trade Commission’s (FTC) public records system, and user names also are part of the FTC’s computer user records system. We may routinely use these records as described in the FTC’s Privacy Act system notices. For more information on how the FTC handles information that we collect, please read our privacy policy.

The purpose of this blog and its comments section is to inform readers about Federal Trade Commission activity, and share information to help them avoid, report, and recover from fraud, scams, and bad business practices. Your thoughts, ideas, and concerns are welcome, and we encourage comments. But keep in mind, this is a moderated blog. We review all comments before they are posted, and we won’t post comments that don’t comply with our commenting policy. We expect commenters to treat each other and the blog writers with respect.

  • We won’t post off-topic comments, repeated identical comments, or comments that include sales pitches or promotions.
  • We won’t post comments that include vulgar messages, personal attacks by name, or offensive terms that target specific people or groups.
  • We won’t post threats, defamatory statements, or suggestions or encouragement of illegal activity.
  • We won’t post comments that include personal information, like Social Security numbers, account numbers, home addresses, and email addresses. To file a detailed report about a scam, go to

We don't edit comments to remove objectionable content, so please ensure that your comment contains none of the above. The comments posted on this blog become part of the public domain. To protect your privacy and the privacy of other people, please do not include personal information. Opinions in comments that appear in this blog belong to the individuals who expressed them. They do not belong to or represent views of the Federal Trade Commission.

Greg L.
August 24, 2023

How do I know that I can trust any of this? Every time I try to see if information like this is true, I end up getting hacked, scammed, or even fraud. I'm a victim of fraud, and my identity has been stolen from the data breech that happened this year that affected 8.9 million people. My credit score is dramatically decreasing and I don't know what to do.

FTC Staff
August 24, 2023

In reply to by Greg L.

Report identity theft and get help making a recovery plan. Go to the federal government website and tell what happened. You can create a personal recovery plan and get pre-filled letters and forms to help you address problems caused by identity theft.

September 11, 2023

In reply to by Greg L.

You know something im having the same issue i get so many emails of classaction and I don't even know which one is real its mostly bogus having you fill up survey and until I read that they only provide information that they have nothing to do with the settlement and now also my husband and my information is all over thevplace.

September 01, 2023

Please help

October 10, 2023

I haven't spent any money on the debt, but I have disputed many claims from various debt collectors. I just found out yet another collector is trying to collect on the fraudulent account. What can I do?

Candice Renee Cole
November 07, 2023

How do I know this is legitimate I get so many emails from the frc and so many different government entities and I'm still wondering hmmm why are they emailing me with notices about is this email displaying correctly in my personal email I'm s confused so I never act on anything I have so many identity theft issues going on I'm so overwhelmed and confused and don't know where and how to start

December 04, 2023

Not only did Vivint misuse my excellent credit to open an account for an unqualified person, they used or allowed her to use my credit card. Every month for 6 months I had to report fraud on my card account. I spent hours on the phone with Vivint and they didn't care and wouldn't close the account. The only resolution was to cancel my card permanently. Each time a replacement card was issued the bill would transfer to the new card.