Charged for unwanted items in Fortnite?

Were you or your kids one of the many millions of people charged in Fortnite for unwanted V-Bucks or in-game items (like gear, llamas, or battle passes)? Here’s how to know if you might be eligible to get a refund of some of the money you lost.

Starting today, and over the next month, the FTC will send emails to millions of Fortnite players who might be eligible to get some of their lost money back. The refunds come out of the FTC's settlement with Epic Games announced last year.

Here’s what to know:

• Watch for an email from the FTC via fortniterefund@rcnotifications.com — by or before October 19, 2023 — with instructions on how to file a claim. 
• If you don’t get an email by October 19, 2023, use your Epic account ID to file a claim. Or, call the administrator at 1-833-915-0880 or email admin@fortniterefund.com for help.
• File your claim by January 17, 2024.

For more information, visit ftc.gov/Fortnite. And remember, the FTC will never ask you to pay money to file a claim. If someone says they can get you a refund if you pay them, that’s a scam. Report them at ReportFraud.ftc.gov.