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Were you or your kids one of the many millions of people charged in Fortnite for unwanted V-Bucks or in-game items (like gear, llamas, or battle passes)? Here’s how to know if you might be eligible to get a refund of some of the money you lost.

Starting today, and over the next month, the FTC will send emails to millions of Fortnite players who might be eligible to get some of their lost money back. The refunds come out of the FTC's settlement with Epic Games announced last year.

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Here’s what to know:

  • Watch for an email from the FTC via — by or before October 19, 2023 — with instructions on how to file a claim. 
  • If you don’t get an email by October 19, 2023, use your Epic account ID to file a claim. Or, call the administrator at 1-833-915-0880 or email for help.
  • File your claim by January 17, 2024.

For more information, visit And remember, the FTC will never ask you to pay money to file a claim. If someone says they can get you a refund if you pay them, that’s a scam. Report them at

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The purpose of this blog and its comments section is to inform readers about Federal Trade Commission activity, and share information to help them avoid, report, and recover from fraud, scams, and bad business practices. Your thoughts, ideas, and concerns are welcome, and we encourage comments. But keep in mind, this is a moderated blog. We review all comments before they are posted, and we won’t post comments that don’t comply with our commenting policy. We expect commenters to treat each other and the blog writers with respect.

  • We won’t post off-topic comments, repeated identical comments, or comments that include sales pitches or promotions.
  • We won’t post comments that include vulgar messages, personal attacks by name, or offensive terms that target specific people or groups.
  • We won’t post threats, defamatory statements, or suggestions or encouragement of illegal activity.
  • We won’t post comments that include personal information, like Social Security numbers, account numbers, home addresses, and email addresses. To file a detailed report about a scam, go to

We don't edit comments to remove objectionable content, so please ensure that your comment contains none of the above. The comments posted on this blog become part of the public domain. To protect your privacy and the privacy of other people, please do not include personal information. Opinions in comments that appear in this blog belong to the individuals who expressed them. They do not belong to or represent views of the Federal Trade Commission.

Alfredo Arias
September 19, 2023

paents your wallet and purses fault put on desk or something kids so smart take your credit card not better hide your bedroom your wallet and purses......

September 25, 2023

I bought vbucks when i was 12-13 and now i regret and want my money back

Mike afton
September 25, 2023

my son grabbed my card and bought several kin in fortnite and I want a refund of money

Dalton starkweather
October 02, 2023

I've been playing for over 4 years now. My son has bought countless items that didn't want them to buy. And battle passes I didn't want

October 23, 2023

I hate that it wont work

James A Pratt
November 06, 2023

I never heard about this until today along time ago my younger sibling used my credit card and spent about 400 dollars and fortnite and a couple years later in 2022 my son did the same thing