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Consumer Alert

A deceptive credit card interest rate reduction offer

Cristina Miranda
Monthly credit card bills can be a drag, especially when you’re feeling financially strapped. Finding ways to lower those bills — sometimes by simply calling your credit card company directly and
Consumer Alert

Hang up on business imposter scams

Jabari Cook
Scammers love to use the same old tricks in new ways. One of their favorites is to pose as a business or government official to pressure you into sending them money or personal information. Now, some
Consumer Alert

USS Bonhomme Richard – giving to sailors in need

Carol Kando-Pineda
You may have seen reports of the fire that destroyed the USS Bonhomme Richard. Dozens of sailors fled the burning ship and lost all their possessions. When a distressing event like this happens, many
Consumer Alert

Big FTC win against student loan debt relief firm

Colleen Tressler
Just about a year ago, we told you about a case the FTC brought against a student loan debt relief firm. The FTC alleged that the operators of Mission Hills Federal, Federal Direct Group, National
Consumer Alert

Keep calm and avoid Coronavirus scams

Sachit Gali
One thing we know about scammers is that they follow the headlines. So it’s not surprising that we’ve seen so many Coronavirus-related scams recently. From scammers selling fake COVID-19 cures and
Consumer Alert

Avoiding a cryptocurrency scam

Cristina Miranda
Yesterday some high-profile people had their Twitter accounts hacked by scammers who sent out fake tweets asking followers to send money using Bitcoin – a type of cryptocurrency or digital money
Consumer Alert

Promises for lower credit card interest rates weren’t true

Amy Hebert
When you’re having trouble paying your credit card bills, getting a lower interest rate to keep your balance in check could be a game changer. Unfortunately, companies that promise to get you those
Consumer Alert

Utility company calling? Don’t fall for it.

Jim Kreidler
Every day, millions of people who have lost their jobs are making difficult choices about how to pay their bills. As the Coronavirus continues to spread, scammers are taking advantage of people’s
Consumer Alert

Scammers impersonate the FTC, too

Juliana Gruenwald Henderson
Scammers never seem to run out of new ways to try to take your money or steal your identity, especially in times of crisis like the one we’re living through now.
Consumer Alert

Protecting your small business, one video at a time

Jabari Cook
Small businesses like yours are important. They create jobs, support a competitive marketplace, and lift up local communities. As a small business owner, you’ve worked hard to start your business and
Consumer Alert

Online seller failed to ship next-day PPE as promised

Colleen Tressler
Facemasks and other types of personal protective equipment (PPE) have been in high demand since the COVID pandemic began. Many people have flocked to online retailers to place orders. According to the
Consumer Alert

Activate your EIP Visa debit card now

Cristina Miranda
Did you get an Economic Impact Payment VISA debit card in the mail from the U.S. Department of the Treasury? If you did, you might get a letter from Treasury this week, reminding you to activate your
Consumer Alert

Steer clear of work-at-home scams

Sachit Gali
As the Coronavirus continues to spread, you may be looking for ways to make money without ever stepping foot outside your door. Maybe you saw an ad online for a business coaching program you can do
Consumer Alert

It’s Military Consumer Month 2020

Andrew Smith
Military Consumer Month is here! In these unprecedented and challenging times, we’re focusing on consumer issues related to COVID-19. As of June 30, consumers have submitted more than 115,000 reports
Consumer Alert

Scams in online sales: when orders don’t arrive

Bridget Small
When local stores ran out of the supplies we needed to manage COVID-19, many of us turned to online sources. According to a new Data Spotlight, scammers ran online sites and took orders for scarce
Consumer Alert

Fake emails about fake money from a fake COVID-19 fund

Shameka L. Walker
Because of COVID-19, unemployment rates are high and many people’s cash flows are low. Scammers view these as ripe conditions to strike. They’ll stop at nothing — not even a pandemic — to trick you
Consumer Alert

COVID mask exemption cards are not from the government

Colleen Tressler
To help limit the spread of the Coronavirus, many states are requiring people to wear face coverings in places open to the public. But there are cards circulating online and on social media that say
Consumer Alert

Shopping online? Watch this video first

Jabari Cook
In this age of social distancing, more and more of our favorite stores now offer ways to score great deals online. Even as shops around the country open their doors again, buying online is still a
Consumer Alert

Cryptocurrency blackmail scam alert

Cristina Miranda
The email suddenly appears in your inbox. Someone is writing to say that they have access to your cell phone or your computer. And they’re about to make your sensitive videos, pictures, or
Consumer Alert

Health product claims and false guarantees

Lisa Lake
If you’re looking for help with chronic pain, you might come across over-the-counter devices promising powerful, drug-free relief. But sometimes device marketers make claims that are not backed by