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You get a call from someone who says he’s a computer technician. He might say he’s from a well-known company like Microsoft, or maybe your internet service provider. He tells you there are viruses or other malware on your computer. He says you’ll have to give him remote access to your computer or buy new software to fix it.

But is the caller who he says he is? Judging by the complaints to the Federal Trade Commission, no. These scammers might want to sell you useless services, steal your credit card number, or get access to your computer to install malware, which could then let them see everything on your computer.

Here’s what you can do:

  1. Hang up. Never give control of your computer or your credit card information to someone who calls you out of the blue
  2. Pass this information on to a friend. You might know these calls are fakes, but chances are you know someone who doesn’t.

Older man talking about a tech support scam Drawing of a woman on the phone with an imposter tech support person

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