Have a problem with something you bought?

The holiday shopping season is over, but the issues you’re having with a product might not be. Here’s what to do about it.

Disappointed by a product or service? It’s a good idea to go back to the store or website first to try to resolve your problem. Be ready with receipts and any documentation that might be helpful.

If you can’t find help at the store or site, use this sample complaint letter, which you can tailor to your situation. In addition to explaining the problem, you’ll want to also tell the business what you’re looking for — like a refund, repair, exchange, or store credit. Then send your letter to the business.

For more information on filing complaints about specific types of products, steps to filing a complaint with a seller or manufacturer, or links to product recall information, go to USA.gov/complaints.

If you think a business has been dishonest, contact your state attorney general or consumer protection office. Tell the FTC, too, at ReportFraud.ftc.gov. The FTC doesn't resolve individual reports, but your report helps law enforcement detect patterns and may lead to an investigation.

Read Solving Problems With a Business: Returns, Refunds, and Other Resolutions for more. 

Note: This blog was updated February 21, 2025 to update language and add clarification.