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What To Do if You’re Billed for Things You Never Got, or You Get Unordered Products
Billed for products you never ordered, or for products you ordered but never got? Federal laws protect you. Here's what to do.
Consumer Alert
Shopping online? Know your retailer and your rights
COVID opened the door for scammers to double down on their worst practices, while preying on consumers during an unprecedented global pandemic.
Article
Fixing Your Credit FAQs
Here’s what to know about how to dispute errors on your credit report and avoid credit repair scams.
Article
Sample Letter for Disputing Credit and Debit Card Charges
Was your credit or debit card charged for something you returned, ordered but never got, or don’t recognize?
Article
Sample Customer Complaint Letter
Are you looking to write an effective complaint letter? It's helpful to explain the problem and say how you want the company to resolve it.
Consumer Alert
Scammy PPE sellers exploit COVID-19 fears
Last month, the FTC filed its first case against an online seller that failed to ship next-da
Consumer Alert
Online seller failed to ship next-day PPE as promised
Facemasks and other types of personal protective equipment (PPE) have been in high demand since the COVID pandemic began. Many people have flocked to online retailers to place orders.
Consumer Alert
Credit repair: Fixing mistakes on your credit report
If you’ve been reading our new year, new credit series, then you
Consumer Alert
New year, new credit blog series
With the start of a new year, many of us want to get our finances in order. We often think about budgeting, but what about credit?