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Consumer Alert

Shopping online? Know your retailer and your rights

Colleen Tressler
COVID opened the door for scammers to double down on their worst practices, while preying on consumers during an unprecedented global pandemic. That includes some bad actors who have been taking
Article

Fixing Your Credit FAQs

Is information on your credit report correct — just not so good? No one promising to repair your credit can legally remove information if it’s both accurate and current. But there are steps you can
Article

Sample Customer Complaint Letter

Effective complaint letters explain the problem and how you’d like the company to resolve it. Try to be clear and include only the details you need to describe the problem and the resolution you want
Consumer Alert

Scammy PPE sellers exploit COVID-19 fears

Colleen Tressler
Last month, the FTC filed its first case against an online seller that failed to ship next-day personal protective equipment (PPE) as promised. Today, we have an update: the FTC is filing three more
Consumer Alert

Online seller failed to ship next-day PPE as promised

Colleen Tressler
Facemasks and other types of personal protective equipment (PPE) have been in high demand since the COVID pandemic began. Many people have flocked to online retailers to place orders. According to the
Consumer Alert

Credit repair: Fixing mistakes on your credit report

Lisa Weintraub Schifferle
If you’ve been reading our new year, new credit series, then you have your credit report and learned how to read it. But what if you see mistakes? Maybe it’s an account that you didn’t open, an error
Consumer Alert

New year, new credit blog series

Lisa Weintraub Schifferle
With the start of a new year, many of us want to get our finances in order. We often think about budgeting, but what about credit? To help you get a handle on credit, we’ve put together a four-part