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Consumer Alert

Operation AI Comply: Detecting AI-infused frauds and deceptions

Alvaro Puig
There’s been a lot of hype and excitement about artificial intelligence and all the amazing things it can, or one day might, do. Some companies are developing and selling AI tools, while others are flaunting the benefits of incorporating it into their existing business models. And some businesses aren’t being truthful when it comes to AI.
Consumer Alert

FTC says Invitation Homes was anything but inviting

Larissa Bungo
What if you thought you’d agreed to a rent you could afford and then learned you had to pay an additional $1,740 in fees during your lease term? You’d probably feel deceived. That’s what the FTC says Invitation Homes did to its residents and people looking for housing. And that’s why Invitation Homes, one of the largest single-family home landlords in the country, will be refunding $48 million to residents and changing its practices.
Consumer Alert

Solar energy is rising in popularity. So are the scams

Larissa Bungo
Did a salesperson knock on your door and promise free rooftop solar panels at no cost to you? Or say you’ll never have to pay another electricity bill because government programs, grants, or rebates cover your solar installation? It’s likely a scam. While there are some government-funded solar programs for households that qualify, “going solar” isn’t free. Honest businesses will tell you exactly how much it’ll cost to get and install solar panels. Here’s how to steer clear of the scams.
Consumer Alert

FTC says Care.com misled workers

Ari Lazarus
Looking for local caregiver gigs that pay well? Care.com said it could help, for a monthly subscription fee. But, in a settlement announced today, the FTC says Care.com misled workers about how many jobs were available on the platform and how much they could earn — and made it hard to cancel subscriptions — costing a lot of people a lot of time and money.
Consumer Alert

Three ways to protect the personal info on your phone

Alvaro Puig
Imagine carrying a written copy of all your conversations with you everywhere you went. Or copies of your account numbers, usernames, and passwords. Or all the photos and videos you’ve ever taken. I bet you’d do just about everything in your power to protect all that valuable information. Well, your mobile phone holds all that stuff — and maybe more. Are you doing everything in your power to keep it from ending up in the wrong hands? Here are three things you can do today to protect the personal information on your phone.
Consumer Alert

Five ways to keep scammers and hackers away

Alvaro Puig
We’re living in the data age. The things we do on our phones and computers, on our internet-enabled smart devices, and on websites leave a trail of our activities and our personal information. That personal information has value — not just to us, but to scammers and hackers who want to steal our identities. Here are five things you can do to keep scammers and hackers at bay.
Consumer Alert

Scammers impersonate airline customer service representatives

Alvaro Puig
Most people can probably agree that there are few things more frustrating than airline delays or cancellations that leave you stranded at the airport. Whether the issues are the result of an unprecedented event like the Crowdstrike glitch that grounded thousands of flights worldwide, or more common disturbances like weather delays, desperate travelers often turn to social media for help from the airlines. Opportunistic scammers know this, and they’re lurking behind fake accounts trying to steal travelers’ information.
Consumer Alert

Student loan scammers speak your language

Ari Lazarus
Scammers will say just about anything — in any language — to separate you from your hard-earned money. And when it comes to student loan forgiveness, they’ll target Spanish speakers with false promises of debt relief help.
Consumer Alert

Planning to drive in another country? Here’s how to avoid International Driver’s Permit scams

Larissa Bungo
Wondering if you need an international license to drive in a country you’re visiting? Every country has its own rules for visitors who want to drive. In some, like Canada, your U.S. driver’s license is all you need. Other countries require you to get an International Driver’s Permit (IDP). Scammers try to confuse you with fake IDPs and websites that not only take your money and give you nothing but can also cause you trouble abroad.