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Consumer Alert

FTC says Invitation Homes was anything but inviting

Larissa Bungo
What if you thought you’d agreed to a rent you could afford and then learned you had to pay an additional $1,740 in fees during your lease term? You’d probably feel deceived. That’s what the FTC says Invitation Homes did to its residents and people looking for housing. And that’s why Invitation Homes, one of the largest single-family home landlords in the country, will be refunding $48 million to residents and changing its practices.
Consumer Alert

Home title lock insurance? Not a lock at all

Larissa Bungo
If you’ve seen ads for home title lock insurance, they might have you worried. After all, the ads say thieves can steal the title to your home. But then the ads tell you to buy title lock insurance to supposedly prevent home title theft. Stop. Take a breath. It’s just a ploy to scare you.
Consumer Alert

How to avoid getting burned by solar or clean energy scams

Larissa Bungo
When temperatures rise, utility costs do, too. While reputable companies can help you save money with clean or solar energy improvements, scammers offer more than they can deliver. The scams vary, but here’s the gist: someone claiming to be with the government or your utility company promises big savings on your utility bills from solar energy or other home improvements designed to increase energy efficiency. If you agree to the scammer’s offer, it could cost you tens of thousands of dollars.
Consumer Alert

Protect yourself from scams as you recover from Hurricane Beryl

Gema de las Heras
If you live in the path of Hurricane Beryl as it moved through Texas, recovering is your number one priority right now. Unfortunately, scammers take advantage of situations like these to strike. Here's some information to help you spot and avoid the scams as you do your best to recover.
Consumer Alert

What issues do renters face?

Anna Burns
When you want to know what’s happening in housing, you go to the experts. That’s why the FTC joined renters, renters’ advocates, and researchers in Atlanta to hear about issues affecting renters. They told us that the rise of institutional investors and corporate landlords since the financial crisis has contributed to rising rents, hidden junk fees, issues with online portals, and predatory lease-to-own schemes. Here are some takeaways from housing advocates and renters.
Consumer Alert

Planning to drive in another country? Here’s how to avoid International Driver’s Permit scams

Larissa Bungo
Wondering if you need an international license to drive in a country you’re visiting? Every country has its own rules for visitors who want to drive. In some, like Canada, your U.S. driver’s license is all you need. Other countries require you to get an International Driver’s Permit (IDP). Scammers try to confuse you with fake IDPs and websites that not only take your money and give you nothing but can also cause you trouble abroad.
Consumer Alert

What to do if your online love interest offers to teach you how to invest your money

Colleen Tressler
No one thinks their online love interest is going to scam them, but scammers are good at what they do. They establish an emotional connection with you so you’re more likely to believe that they’re an expert in cryptocurrency investing, for example. But that online love interest is a scammer. People have lost tens of thousands ― sometimes millions — of dollars to romance scammers.
Consumer Alert

Hurricane season 2024: How to avoid scams before and after a weather emergency

Colleen Tressler
Weather forecasters are predicting an active hurricane season, but if you live in large parts of the country — including those hit by tornadoes over Memorial Day Weekend — you’ve probably noticed more active storms of all types. To get started preparing for hurricane season or any storm, while avoiding scams, check ftc.gov/WeatherEmergencies for new information to help you spot, avoid, and report scams as you prepare for, deal with, and recover from extreme weather and natural disasters.
Consumer Alert

If someone you care about paid a scammer, here’s how to help

Jennifer Leach
Sharing a scam experience with someone you know takes courage. If someone trusts you enough to share their scam story, especially if the scammer is still in touch with them, here’s some advice to help guide you.
Consumer Alert

What’s a verification code and why would someone ask me for it?

Alvaro Puig
When you log into your bank or credit card account, you might get a text message or email with a verification code. You then enter it at the login screen to confirm it’s really you. That’s a form of two-factor authentication that adds a layer of security to your account — and keeps would-be scammers and hackers out.