Whether you’re making funeral arrangements for a loved one in another state, or simply can’t or don’t want to meet with the funeral provider in person to learn about the goods and services they offer, the FTC’s Funeral Rule gives you the right to get accurate information over the phone. FTC investigators recently discovered many violations of the Funeral Rule, including some providers that didn’t give accurate price information over the phone and others that didn’t give out any price information over the phone.
If you’re inquiring about funeral arrangements by phone, here are some things you’ll want to ask — and that the law requires the provider to answer:
- What type of services do you offer?
- How much does the service cost and what’s included?
- Will there be other costs, like for transportation, death certificates, or obituaries?
If a funeral provider won’t give you information about prices, services, and merchandise over the phone, look elsewhere. Learn more about your rights when shopping for funeral services.
The purpose of this blog and its comments section is to inform readers about Federal Trade Commission activity, and share information to help them avoid, report, and recover from fraud, scams, and bad business practices. Your thoughts, ideas, and concerns are welcome, and we encourage comments. But keep in mind, this is a moderated blog. We review all comments before they are posted, and we won’t post comments that don’t comply with our commenting policy. We expect commenters to treat each other and the blog writers with respect.
- We won’t post off-topic comments, repeated identical comments, or comments that include sales pitches or promotions.
- We won’t post comments that include vulgar messages, personal attacks by name, or offensive terms that target specific people or groups.
- We won’t post threats, defamatory statements, or suggestions or encouragement of illegal activity.
- We won’t post comments that include personal information, like Social Security numbers, account numbers, home addresses, and email addresses. To file a detailed report about a scam, go to ReportFraud.ftc.gov.
We don't edit comments to remove objectionable content, so please ensure that your comment contains none of the above. The comments posted on this blog become part of the public domain. To protect your privacy and the privacy of other people, please do not include personal information. Opinions in comments that appear in this blog belong to the individuals who expressed them. They do not belong to or represent views of the Federal Trade Commission.
I had no idea about this. Thank you for this important information!
Yayyyy! Thank you for confirming what I have witnessed myself as well.
I had a tremendous devastating experience with Arch L Heady,from pricing, service and major neglect with handling my mother. Absolutely Horrid !!!!!!!
This is extremely valuable information. Funeral arrangements process has always been a mystery to me and I found it difficult to ask anyone. Thanks for sharing this information.
I don’t know who emailed me this information but I don’t appreciate it and I’ll make to forward it to FTC so they investigate
Kenly funeral home
Still the biggest rip off business effecting more people (everyone). The vendors do little for the prices they charge. I stopped by one place to price my cremation. Think they said the cost reflects fees and all the laws on cremation, licensed and registered people and businesses. Do not know why my wife can not deliver me to a crematory. and then get my ashes in a jar.