Questions about your Amazon Prime settlement refund? Read on

January 30, 2026

BCP Staff

If you’re one of the many millions of people eligible for a refund from the FTC’s settlement with Amazon, you might already have gotten a check for up to $51. If you got it and deposited or cashed it, you’re all set. You might also have gotten an email or postcard this month with instructions on how to submit a claim. But based on what we’re hearing from consumers, some people have questions about Amazon’s refund process and their eligibility, whether they need to file a claim, and how to do it. If that’s you, let’s get you to some answers.

Spot the scams when fixing your credit

January 7, 2026

BCP Staff

If there’s information on your credit report that’s correct but not so great, it can make it harder to get credit with good terms. But there are things you can do yourself for free to help fix your credit. Credit repair companies also charge to do the same things. Before you consider paying, though, know the rules these companies have to follow — rules dishonest companies and scammers often break.

Parents and student athletes: If you’re hearing from sports agents, you’ll want to read this

January 12, 2026

BCP Staff

If you’re hoping your athletic talents will lead you to endorsements during college or eventually to pro sports, signing with a sports agent might be an exciting first step — but it’s also serious business. That’s why the FTC is seeking information from universities about sports agents’ compliance with the Sports Agent Responsibility and Trust Act. SPARTA requires agents to provide important information to student athletes and schools about agency contracts — and prohibits them from making false or misleading statements to student athletes or offering illegal gifts to induce student athletes to sign agency contracts.

No, that’s not your boss asking you to buy gift cards

January 28, 2026

BCP Staff

While the gift-giving holidays are over, scammers still want gift card money. Some scammers might even reach out by pretending to be your boss and asking you to buy gift cards for them. But it’s a scam. Here’s how to spot and avoid it.

No, that’s not your boss asking you to buy gift cards

January 28, 2026

BCP Staff

Consumer Alert

Questions about your Amazon Prime settlement refund? Read on

BCP Staff

January 30, 2026

Amazon is managing this refund process, not the FTC. So, go to the source. The place to go for answers is the company handling the refund process for Amazon. Email them at admin@SubscriptionMembershipSettlement.com. They can answer your questions, like:

I got a notice saying I was getting an automatic payment, but I haven’t gotten one. Where’s my money?
I got an email with instructions about submitting a claim for the settlement. Is it legit?
The check I got has the wrong name on it. Can you fix it?
The check went to the wrong default shipping address on my Prime account. Can you send the check to the right address?
The check reissue portal on the settlement site isn’t working. Help!
The claims portal on the settlement site isn’t working. Can you help me?
I should have gotten a payment, but I didn’t. How do I get one?
I submitted my claim form. When am I getting my money?
How do I know if I’m eligible for a refund? I haven’t gotten a notice or claims form.

If they don’t have the answers, they’ll put you in touch with someone who does.

To browse answers to these questions and more, check out Amazon’s refund website and the FTC’s FAQs, too. Note that the URL for Amazon’s refund site doesn’t say “Amazon” or “refund” in it. It’s SubscriptionMembershipSettlement.com, so you know you got to the right place. And if you can’t find the answers you’re looking for, email your questions to admin@SubscriptionMembershipSettlement.com.

Topics

Shopping

Shopping and Donating

Topics

Consumer Alerts