How long will your smart device get software updates? It’s hard to know

Smart devices are everywhere. Devices track our health and fitness, control our lights and thermostats, and keep an eye on our homes and pets. We pay a premium for the smart features and functionality of these products. But what happens if the manufacturer stops updating the software that makes them “smart”?

Manufacturers of smart products often push out free software updates with new features or bug fixes that can be critical for the product’s smart features to work as intended. As a consumer, knowing how long the manufacturer will update the product software could mean the difference between a product that you want and one you don’t care to have. But an FTC report revealed that many manufacturers don't make it easy to find that information.

So, before you buy a smart product, consider if it’s worth the price. Search the product website or look on the manufacturer’s website for information about how long the manufacturer will update the software. If you can’t find it, contact the manufacturer by phone, email, or chat.

Consider how the product will work if the manufacturer stops updating the software. For example, a smart light bulb might still work the old-fashioned way, by flipping the switch, but you won’t be able to control it remotely. But if your smart speaker can’t connect to your music streaming service, it’s not very useful.

If the manufacturer does tell you when the software updates will end, find out whether the manufacturer offers a trade-in or recycling program for used electronics.

Finally, if you buy, or already have, an internet-connected device, learn how to protect it from hackers.

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