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Consumer Alert

Five ways to keep scammers and hackers away

Alvaro Puig
We’re living in the data age. The things we do on our phones and computers, on our internet-enabled smart devices, and on websites leave a trail of our activities and our personal information. That personal information has value — not just to us, but to scammers and hackers who want to steal our identities. Here are five things you can do to keep scammers and hackers at bay.
Consumer Alert

“When are you free for coffee?” Long lost friend or a scammer trying to get you to respond?

Terri Miller
You get a text message from a number you don’t know, asking when you’re free to catch up over a cup of coffee. Don’t perk up just yet. That invitation for a coffee date might sound like it’s from a friend you’ve lost touch with, but it’s probably just a scammer looking to start a conversation with you. Not sure how to respond? The short answer is: Don’t. Keep reading to find out why.
Consumer Alert

Scammers impersonate airline customer service representatives

Alvaro Puig
Most people can probably agree that there are few things more frustrating than airline delays or cancellations that leave you stranded at the airport. Whether the issues are the result of an unprecedented event like the Crowdstrike glitch that grounded thousands of flights worldwide, or more common disturbances like weather delays, desperate travelers often turn to social media for help from the airlines. Opportunistic scammers know this, and they’re lurking behind fake accounts trying to steal travelers’ information.
Consumer Alert

Let’s talk about spam texts and emails

Andrew Rayo
Another day, another round of spam texts and emails trying to sell you things. At best, spam is annoying. At worst, it’s pushing scams or trying to install malware on your device. If you’re tired of getting spam, there are some ways to help.
Consumer Alert

Celebrate National Consumer Protection Week. Talk about scams

Samuel Levine
That call or text might not seem like a scam. It might look like it’s Apple or Microsoft, saying there’s a problem with your computer. (It’s not.) It might seem like it’s Amazon, saying there’s a problem with an order. (Also no.) It might even sound like your grandchild, calling with (supposedly) an emergency. (Still no.) All of these are scammers. This is National Consumer Protection Week (NCPW) and we’re inviting you to join us in talking about scams just like these.
Consumer Alert

Fake shipping notification emails and text messages: What you need to know this holiday season

Alvaro Puig
When you order something online, you might get several emails or text messages about your order: Confirming your order. Telling you it shipped. Saying it's out for delivery. Notifying you about delivery. Did you know that scammers send fake package shipment and delivery notifications to try to steal people's personal information — not just at the holidays, but all year long? Here's what you need to know to protect yourself from these scams.
Consumer Alert

Scammers hide harmful links in QR codes to steal your information

Alvaro Puig
QR codes seem to be everywhere. You may have scanned one to see the menu at a restaurant or pay for public parking. And you may have used one on your phone to get into a concert or sporting event, or to board a flight. There are countless other ways to use them, which explains their popularity. Unfortunately, scammers hide harmful links in QR codes to steal personal information. Here’s what to know.
Consumer Alert

Announcing the FTC’s Voice Cloning Challenge

Alvaro Puig
Voice cloning technologies can generate a near-perfect voice clone based on a short audio clip or snippet of someone’s voice. The technology has potential to help people—for example, people who've lost their ability to speak, offering them a powerful and valuable means of communication. But, in the wrong hands, voice cloning technologies can do harm.
Consumer Alert

Veterans and scams

Carol Kando-Pineda
As we approach Veterans Day, we thank our veterans for their service and sacrifice. But not everyone has a vet’s best interests in mind. Whether you left the service decades ago or you’re planning your transition to civilian life, scammers will try to get you to send money or share personal information. Scammers also want to get their hands on the valuable benefits you earned through military service. What are some ways to know you’re dealing with a scammer?