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If you used MoneyGram to send money to a scammer between January 1, 2013 and December 31, 2017, you may get a prefilled claim form in the mail soon. The claim forms, from claims administrator Gilardi & Co. LLC, are the first step in distributing money from the $125 million settlement with the FTC in 2018. In that case, the FTC and US Department of Justice (DOJ) charged that MoneyGram failed to meet agreements to crack down on consumer fraud involving money transfers.

You must return the claim form within 90 days 

from the date on the form to be eligible for a refund.

These prefilled claim forms show eligible dollar loss amounts that are based on fraud reports people filed with MoneyGram and law enforcement. If you get a form and agree with the dollar loss amount shown:

  • sign and date the form
  • fill out the information the form asks for
  • mail it back in the return envelope that came with the letter

If you get a form but don’t agree with the dollar loss amount shown:

  • sign and date the form
  • fill out the information the form asks for
  • mail it back with copies of documents that back up the amount you claim. You can send copies of MoneyGram receipts, “send” forms, or transaction history reports with a listed eight-digit money transfer control number (MTCN). You can request a transaction history report on the MoneyGram website.

The claim form requires you to give your Social Security number (SSN). That’s because the federal Treasury Offset Program must find out whether you owe money to the US government before you can get a payment. It needs your SSN to do that.

You don’t have to pay to file your claim. You don’t need a lawyer to file a claim. Don’t pay anyone who contacts you and says they’ll help you file, or help you get your money back.

On June 1, 2021, people who didn’t get a prefilled form can start filing claims online at moneygramremission.com. When you file a claim online, you have to give a MoneyGram MTCN. Or, you will be able to print the claim form and mail it in with copies of MoneyGram receipts, “send” forms, and transaction history reports. If you plan to file in June, you can start to collect — and make copies of — your receipts and other paperwork now. Once that process opens, the deadline to file a claim is August 31, 2021.

For more information about eligibility, the claims process, and other topics, go to ftc.gov/moneygram and moneygramremission.com.

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Veronica
March 05, 2021
Only people that used money gram thru 2017 what about those of us who used moneygram in 2018. Can we file .
FTC Staff
March 05, 2021

In reply to by Veronica

This claims process is only for people who used MoneyGram to send money to a scammer through MoneyGram between January 1, 2013 and December 31, 2017. 

You can report fraud to MoneyGram on its website, and to the FTC at www.ReportFraud.ftc.gov.

Don't use email...
June 18, 2021

In reply to by FTC Staff

I have reported fraud for claims for years 2011 and 2012 last year with the Federal Trade Commission. Haven't heard anything about it. MoneyGram won't do nothing about it either.
Reenie45
March 05, 2021
I already filed long ago never received anything but a letter acknowledging and saying I would be receiving,whats up with that ?
FTC Staff
March 05, 2021

In reply to by Reenie45

If you don't get a prefilled claim form, you may be eligible to file a claim starting on June 1, 2021. Check the Frequently Asked Questions at www.MoneyGramRemission.com to see if you are eligible and to learn how to file a claim starting June 1, 2021.

John
March 05, 2021
I understand that this claims process is only for people who used MoneyGram to send money to a scammer through MoneyGram between January 1, 2013 and December 31, 2017. What about people who used Moneygram to send money to a scammer through Moneygram in 2008-2010? My father was a victim then.
Proserpene
March 05, 2021
What about those people who lived outside United States and sent money thru MoneyGram? We also got scammed too! Why are we not eligible?
SonnyC
March 05, 2021
I lived in four different addresses and had one PO Box address since i was a victim of multiple scams in February of 2015. Are you sure you will send the pre-filled claim form to everyone at our current address and not to our previous addresses? My move-out date at my current address is April 13, 2021. Are you sure they are mailing out the pre-filled claim form right away and will arrive this month in March? And will they have record of our current address on file to send that form to? It would be tragic if that form gets sent to a previous address and those current renters tried to claim on my behalf.
nola1129
March 05, 2021
Is Western Union the same thing. What if you can’t find the receipt?
FTC Staff
March 09, 2021

In reply to by nola1129

Read about the Western Union refund program at www.ftc.gov/WU.

Tara Sing Bain
March 08, 2021
I need my money for my family...thanks Tara Sing, NOW
Ed2021
March 05, 2021
I want to claim my lost money where and how i can file thank you
JoAnn
March 08, 2021
I filed a report w/FTC in 2019 for dates,husband got scammed, from Aug 2015 through May 2016, will a prefilled claim be sent to us in March 2021? Thank you
FTC Staff
March 08, 2021

In reply to by JoAnn

If you used MoneyGram to send money to a scammer between January 1, 2013 and December 31, 2017, you may get a prefilled claim form. If you don't, you can go to www.MoneyGramRemission.com starting June 1, 2021 and file a claim. 

JoAnn
March 19, 2021

In reply to by FTC Staff

Did the Admin gets its moneygram fraud cases from victim's complaints to moneygram that were assigned a CRM number from moneygram? I was assigned a crm number by moneygram in Nov 2016 when i filed complain for my husband getting scammed Aug '15 - May '16 . I complain again to moneygram in 2019 with no help from them. Also I reported to FTC in 2019 with crm# from moneygram Thank you
Wary
March 08, 2021
Is it possible to submit the prefilled claim form with only the last 4 digits of my social security number? I understand the reason that you need the SSN is to ensure that I don't owe money to the government, but I'm hoping you can look up that information using my name and just the last 4 digits of my SSN. Please advise. Thank you.
FTC Staff
March 08, 2021

In reply to by Wary

If you have questions about the claim form, you can contact Gilardi & Co., the company managing the refund process. Call 844-269-2630.

You have 90 days from the date on the prefilled petition to fill out and return the completed petition.  

suzie 13
March 09, 2021

In reply to by FTC Staff

what about us that used it backin in 2004-2012.can we get a refund
FTC Staff
March 10, 2021

In reply to by suzie 13

This refund program is for people who used MoneyGram to send money to a scammer between January 1, 2013 and December 31, 2017.

nicole99
March 25, 2021

In reply to by suzie 13

That phone number doesnt work. I dont want to give my entire social. I need to verify that this is real before I send back.
FTC Staff
March 25, 2021

In reply to by nicole99

I passed along your message about the phone number. Thanks for letting us know.

If you got a prefilled claim form because you used MoneyGram to send money to a scammer, you can choose whether or not to return the form. If you don't return the form, you won't be eligible for a payment.

If you want to be eligible for a payment, you have to put your Social Security number (SSN) on the form. The www.moneygramremission.com website explains that if your claim is approved the Treasury Offset program will review it to see if you owe money to the federal government before you get a payment. It needs your SSN to do that.

EAE
March 10, 2021
My mother was scammed out of over $11,000 by sending money via MoneyGram in August-December, 2012. It is not fair that, since it happened 4 months before the claim window, she is excluded. What can I do? I have proof of these fraudulent transactions.
CoryJ
March 14, 2021
As glad as I am that my mother is eligible for a refund of the money she lost to a grandparent scam, I have to say it's very disconcerting that it's required to provide her Social Security number. The most troubling part of this is that it explicitly says on the FTC website that "The FTC never requires you to pay upfront fees or asks you to provide sensitive information like your Social Security number or bank account information." (This is from the Refund Programs FAQs, "How do I know this FTC payment or claim form is legit?") Can you please explain the discrepancy? If FTC "never" asks for a Social Security number, why is FTC asking for it in this case? I've tried calling 1-844-269-2630, but it is only a recording with boilerplate answers to FAQs, so I was unable to get an answer to this specific question. I hope you can understand why people who have already been victims of fraud would be hesitant to provide sensitive information. Thank you in advance.
FTC Staff
March 15, 2021

In reply to by CoryJ

Did your mother get a prefilled claim form in the mail from Gilardi & Co., the US Postal Inspection Service, and the US Department of Justice about a refund related to money she sent through MoneyGram?

The FTC is not managing that refund program.

The Frequently Asked Questions on that refund website explain that people have to give their Social Security number (SSN) because the federal Treasury Offset Program must find out whether they owe money to the US government before they can get a payment. They needs the person's SSN to do that.

CoryJ
March 15, 2021

In reply to by FTC Staff

Yes, she did get the pre-filled claim form. So if I'm understanding correctly, the FTC does have some part in this case, but the case really belongs to the Postal Inspection Service and the Department of Justice. It's a little confusing because the Moneygram case is listed on the page "Recent FTC Cases Resulting in Refunds". I just wanted to be absolutely certain that this was not a scam before I hand over my mother's Social Security number. Thank you for your time and attention!
FTC Staff
March 15, 2021

In reply to by CoryJ

You're right - the refunds are related to an FTC settlement, and the refunds are listed on the FTC's page of "recent cases involving refunds," but the FTC isn't managing the refund process. 

The US Postal Inspection Service & US Department of Justice hired Gilardi & Co. to manage the refund process. You can read the FTC's information page at www.FTC.gov/MoneyGram, or go to the Gilardi & Co. page www.MoneyGramRemission.com for more details.

I understand that you're cautious about sharing a Social Security number, but, as the Frequently Asked Questions on MoneyGramRemission.com show, and this blog explains, that is required as part of the claim review process. 

SonnyC
March 21, 2021
What happens if I move to a new address? Will the pre-filled claim form be sent there? I am moving to a new address on April 1st.
SonnyC
April 04, 2021

In reply to by FTC Staff

Thank you. I just received the letter in the mail on April 2nd.
Gladysv28
March 23, 2021
I received a prefilled form , Can I just submit the form that's available online or should I just mail it in?
sunil
March 26, 2021
Hi, I lost the claim form I received from Money gram and I don't have money gram transaction receipt as well. I emailed several times to info@moneygramremission.com with my name and mailing address details and date on which the fraudulent transaction occurred . I am getting a response every time that they are going to resend a pre-filled petition but I never received one for a month. Is there any way I can get that petition soon?
SteveJ
March 30, 2021
My recently deceased father was scammed in 2016 or 2017, and the claim form I received today shows the correct dollar amount of the scam. Item 14 in the FAQs on how to file for an estate on the website are unclear. How should I sign that form as his Personal Representative, as his will does not use the term executor? Need I submit my SSN in addition to that of my father, as my SSN is not on my Indiana driver's license? I am confused because the FAQ states to include "a copy of your current government-issued identification with the petition. Your Social Security Number will not be shared or used for any other purpose."
Don't use your…
March 31, 2021
I sent my paper back how do I know they received? It was sent February
SteveJ
April 02, 2021
Have you resolved the problem that no one answers the Gilardi phone number to answer questions not covered by the FAQs? There is no option given to speak to a representative, but only hear the FAQs read to you, and the main Gilardi web site provides no phone numbers at all.
elG731
April 03, 2021
This is ridiculous. So many people have questions (to include me) but there's no one to ask! The number is some BS recording, the remission website doesn't have anywhere to contact anyone, and if you go to the Gilardi & Co website, there's no way to contact anyone. I don't think there's anyone even taking care of the email address they have up on the website. Scam victims are just supposed to believe this without being able to talk to someone, I guess...that worked out so well the first time.
Dj Burris
April 05, 2021
I didn’t put my SSN on my case file cuz I thought it might be a scam. Can I talk to someone to make sure mine is filed correctly
Lindy
April 08, 2021
My mother was scammed out of over $58,000 using MoneyGram (2009-2010). I called MoneyGram's toll free number 800-926-9400 and gave all the details to the representative and was given a case number back in Oct 2020. I called that same number back today (having not heard from them) and they are asking for a copy of my driver's license, a letter and an affadavit saying I am who I am. Now I am a little nervous that this toll call is in of itself a scam and don't know if I should send in the requested information. Advice?
FTC Staff
April 08, 2021

In reply to by Lindy

People who used MoneyGram to send money to a scammer between January 1, 2013 and December 31, 2017 are eligible to file a claim in this case. Some people who sent money during that time got prefilled claim forms. Some people who sent money didn't get prefilled claim forms, but on June 1, 2021 they can fill out an online form at www.moneygramremission.com. 

John
April 12, 2021
To file on June 1st, will a copy of my transaction history report, i get from moneygram, be all the proof needed to file a claim? Thank you
Elaine
April 15, 2021
MoneyGram charges a fee for transaction history. Are they allowed to do this if information is needed to support a claim?
Griz
April 22, 2021
How will we know when we get this refund? How long will it take? And it asked if I wanted to be alerted when the company had information on case and all I received was a claim Id and confirmation code. The number on the site and which you post does not even work what’s going on I already was scammed once I don’t want to get scammed again!!
MH
April 28, 2021
when will settlement be sent to victims that have sent in their forms?
Diane
May 04, 2021
I received the Remission Form in the mail. Which is better...to mail the actual form or to file on-line? And you must complete the social security number correct?? Thank you!
FTC Staff
May 05, 2021

In reply to by Diane

The claim form requires you to give your Social Security number (SSN). That’s because the federal Treasury Offset Program must find out whether you owe money to the US government before you can get a payment. It needs your SSN to do that.

Concerned Recipient
May 25, 2021

In reply to by FTC Staff

I share the SSN requirement concerns of others on this thread on whether the U.S v MoneyGram International Inc. claim form and the remission administrator, Giraldi & Co. LLC, were legitimate. I also called the Giraldi 1-844-269-2630 contact number and received only robotic automated answers to questions, no human option. I also called Giraldi's San Rafael, CA. office number but recording says there is no one available to answer your call. Leaves a lot of concern for those already scammed in the past.
FTC Staff
May 26, 2021

In reply to by Concerned Recipient

You can also read the FTC's questions and answers at www.FTC.gov/MoneyGram.

1972Jenn
May 05, 2021
I got a pre-filled form with the exact dollar amount of which I was fraudulently scammed. I completed the form,mailed it back,and now I'm waiting for a response hoping to get refunded
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