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Scammers pretending to be with the FTC or with FTC refund administrators are calling, asking for remote access to your computer. It’s been reported that the scammers are calling specifically about the FTC’s Advanced Tech Support refund program. Their goal is to make you think you are moments away from getting money that’s owed to you – and, to get the money, all you need to do is allow them to connect to your computer. It’s a scam.

These kinds of scams, where imposters ask for remote access to your computer, are called tech support scams, and they exist in many forms. They may try to trick you into installing malware, sell you software that’s worthless, or direct you to websites and ask you to enter your credit card number and other personal information. They may also ask you to pay them by buying gift cards or prepaid debit cards at local stores or online.

In the case of the FTC’s Advanced Tech Support refund program, all checks have already been mailed to those affected. The FTC is no longer accepting any new claims. The scammers have told people to call if they have questions, but the number they give also is false. The only number to call for information about the real Advanced Tech Support Refund program is 877-793-0908.

The FTC and its refund administrators will never request remote access to your device, or ask you to pay to receive a refund. Any caller who does is a scammer. If you get a similar call, hang up immediately, report it to the FTC, and spread the word. It may help someone close to you avoid a scam.

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The purpose of this blog and its comments section is to inform readers about Federal Trade Commission activity, and share information to help them avoid, report, and recover from fraud, scams, and bad business practices. Your thoughts, ideas, and concerns are welcome, and we encourage comments. But keep in mind, this is a moderated blog. We review all comments before they are posted, and we won’t post comments that don’t comply with our commenting policy. We expect commenters to treat each other and the blog writers with respect.

  • We won’t post off-topic comments, repeated identical comments, or comments that include sales pitches or promotions.
  • We won’t post comments that include vulgar messages, personal attacks by name, or offensive terms that target specific people or groups.
  • We won’t post threats, defamatory statements, or suggestions or encouragement of illegal activity.
  • We won’t post comments that include personal information, like Social Security numbers, account numbers, home addresses, and email addresses. To file a detailed report about a scam, go to ReportFraud.ftc.gov.

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