Using mobile payment apps like CashApp, Venmo, or Zelle can be a convenient way to get quick cash to your family and friends. But remember the first rule of sending money, whether you’re using an app or money wiring service: Be sure you know who’s on the receiving end. Otherwise, you might lose the money you sent — and then some.
People have told the FTC they lost money to scammers using mobile payment apps. Some of these thieves pretend to be someone you know asking for money — say, for an emergency. Others say they’re with the app company or your bank. Still other scammers with access to your contacts might trick you into thinking they’re someone you’ve given money to before.
Don’t be afraid to use mobile payment apps — just empower yourself against scammers who also use them. Here are a few tips:
- Never send money to anyone you don’t recognize.
- If you get a cash request from someone you do recognize, call or contact them using a number you know to be right. Confirm they made the request before you send money – even if you’ve sent them money through the app before.
- When you use an app for the first time, it will usually ask permission to access information on your device – like your contacts – to make payments easier. If you’re not comfortable with that, deny access or uninstall the app.
- Read your bank statements closely and regularly. Ask the app company and your bank to reverse any transactions you didn’t authorize.
- Find out more about mobile payments and securing your mobile device. And, as always, if you’ve experienced a money transfer scam or other fraud, report it to the FTC.
The purpose of this blog and its comments section is to inform readers about Federal Trade Commission activity, and share information to help them avoid, report, and recover from fraud, scams, and bad business practices. Your thoughts, ideas, and concerns are welcome, and we encourage comments. But keep in mind, this is a moderated blog. We review all comments before they are posted, and we won’t post comments that don’t comply with our commenting policy. We expect commenters to treat each other and the blog writers with respect.
- We won’t post off-topic comments, repeated identical comments, or comments that include sales pitches or promotions.
- We won’t post comments that include vulgar messages, personal attacks by name, or offensive terms that target specific people or groups.
- We won’t post threats, defamatory statements, or suggestions or encouragement of illegal activity.
- We won’t post comments that include personal information, like Social Security numbers, account numbers, home addresses, and email addresses. To file a detailed report about a scam, go to ReportFraud.ftc.gov.
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In reply to why can't i find a way to by Shirley Rooker
You'll find more information about the FTC at www.FTC.gov.
To reach a media contact at the FTC, contact the Office of Public Affairs. The Office of Public Affairs (OPA) is responsible for informing the public about the FTC’s diverse law enforcement actions and policy work.
In reply to I experienced one through by address
In reply to Can FTC meet me directly with by Hamza998
The FTC staff will not meet with you after you report a problem. The FTC uses the information you report for investigations. The FTC shares the information with other law enforcement agencies that also do investigations.
You can also report problems to your state Attorney General. This page shows all the state Attorneys General.