In normal times, there’s nothing like finding the perfect outfit for a special event. But if you’re like some Fashion Nova customers, excitement turned to disappointment when your merchandise shipped late with no option to cancel, or you got a store credit instead of the items you ordered.
By law, sellers have to notify customers about shipping delays and offer them the right to cancel with a full refund. Sellers also must give refunds when they don’t ship merchandise – not just a gift card or store credit.
In a $9.3 million settlement announced today, the FTC alleges Fashion Nova failed to properly notify customers and give them the chance to cancel their orders when the company failed to ship merchandise in a timely manner. The FTC says the company also illegally used gift cards to compensate consumers for unshipped merchandise instead of issuing refunds. The $9.3 million will be used to compensate people who were harmed by getting gift cards from Fashion Nova instead of their money back.
If you’re shopping online, here are a few things to consider:
- Use search engines. If you think you’ve found a good deal, but aren’t familiar with the product or the company selling it, dig a little deeper. Type the name of the company or product into your favorite search engine with terms like “review,” “complaint,” or “scam.” If you find bad reviews, you’ll have to decide if the offer is worth the risk.
- Check out the terms of the deal, like refund policies and delivery dates. Can you return the item for a full refund if you’re not satisfied? If you return it, who pays the shipping costs or restocking fees, and when you will get your order?
- Pay by credit card. Your transaction will be protected by the Fair Credit Billing Act. The law lets you dispute charges under certain situations, and temporarily withhold payment while your credit card company investigates them.
If you have problems with a purchase, try to work them out directly with the seller. If that doesn’t work, report it to the FTC at ftc.gov/complaint.
The purpose of this blog and its comments section is to inform readers about Federal Trade Commission activity, and share information to help them avoid, report, and recover from fraud, scams, and bad business practices. Your thoughts, ideas, and concerns are welcome, and we encourage comments. But keep in mind, this is a moderated blog. We review all comments before they are posted, and we won’t post comments that don’t comply with our commenting policy. We expect commenters to treat each other and the blog writers with respect.
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In reply to Swap.com of Bolingbrook, IL by DeeDee
In reply to I am having the same problem by whenallelsefails
By law, a seller should ship your order within the time stated in its ads or over the phone. If the seller doesn’t promise a time, you can expect it to ship your order within 30 days. Read more about your rights when you shop online.
In reply to RoseGal.com does the same by Online Shopper