In 2019, the FTC reached a settlement with Elite IT and its owner, who tricked people into buying expensive computer repair services. The company shut down, and its owner is permanently banned from selling tech support services to consumers. But recently, scammers posing as Elite IT agents have been making calls. They say they’re giving refunds related to the case (not true), and urging people to hand over control of their computers (not safe). If you get a call from Elite IT - or anyone else who wants to connect to your computer - hang up and report it. It’s a scam.
People have reported calls from “Elite IT Solutions” and “Elite IT Group.” The callers offered refunds because of a “settlement,” or a “cancelled subscription,” and pressured people to let them take over their computers. This fits the pattern of a classic tech support refund scam where scammers offer to send you a refund for past services – if you’ll just give them your bank account, credit card or other payment information so they can deliver the refund. If you get that call, don’t cooperate; they’re trying to steal your money.
You can read about the FTC’s refund program at FTC.gov/Refunds. When the FTC gives a refund, it never requires you to pay upfront fees, or asks for sensitive information, like your Social Security number or bank account information. If someone claims to be from the FTC and asks for money, it’s a scam. Please report it at FTC.gov/Complaint, so we can alert others.
The purpose of this blog and its comments section is to inform readers about Federal Trade Commission activity, and share information to help them avoid, report, and recover from fraud, scams, and bad business practices. Your thoughts, ideas, and concerns are welcome, and we encourage comments. But keep in mind, this is a moderated blog. We review all comments before they are posted, and we won’t post comments that don’t comply with our commenting policy. We expect commenters to treat each other and the blog writers with respect.
- We won’t post off-topic comments, repeated identical comments, or comments that include sales pitches or promotions.
- We won’t post comments that include vulgar messages, personal attacks by name, or offensive terms that target specific people or groups.
- We won’t post threats, defamatory statements, or suggestions or encouragement of illegal activity.
- We won’t post comments that include personal information, like Social Security numbers, account numbers, home addresses, and email addresses. To file a detailed report about a scam, go to ReportFraud.ftc.gov.
We don't edit comments to remove objectionable content, so please ensure that your comment contains none of the above. The comments posted on this blog become part of the public domain. To protect your privacy and the privacy of other people, please do not include personal information. Opinions in comments that appear in this blog belong to the individuals who expressed them. They do not belong to or represent views of the Federal Trade Commission.