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If you used MoneyGram to send money to a scammer between January 1, 2013 and December 31, 2017, you may be eligible to file a claim for a refund. The company handling claims — Gilardi & Co. LLC — is distributing $125 million from MoneyGram’s 2018 settlements with the FTC and Department of Justice (DOJ). In those cases, the FTC and DOJ charged that MoneyGram failed to meet agreements to crack down on consumer fraud involving money transfers.

You're eligible to file a claim if:

  • you sent a MoneyGram transfer to a scammer from the United States between January 1, 2013 and December 31, 2017, and
  • you used your name on the money transfer.

The deadline to file a claim online or by mail

is August 31, 2021.

You don't have to be a US citizen or in the US to file a claim. If you already returned a prefilled form to Gilardi & Co. LLC, you don’t need to file another claim. You can file online, or print the claim form and mail it in with copies of MoneyGram receipts, “send” forms, and transaction history reports.

The claim form requires you to give your Social Security number (SSN). That’s because the federal Treasury Offset Program must find out whether you owe money to the US government before you can get a payment. It needs your SSN to do that.

You don’t have to pay fees to file your claim. You don’t need a lawyer to file a claim. Don’t pay anyone who contacts you and says they’ll help you file a claim or get your money back. When you file a claim, you have to give a MoneyGram money transfer control number (MTCN), an eight-digit number assigned to a MoneyGram transfer. It’s listed on MoneyGram receipts and completed “send” forms.

For more information about eligibility, the claims process, and other topics, go to ftc.gov/moneygram and moneygramremission.com

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17 Comments

Pharmgirl347 (not verified)
June 01, 2021
I was scammed for $250 by a scammer through apple cards this year . I turned a claim, and am wondering if I will get a refund.
michel9963 (not verified)
June 10, 2021

In reply to by Pharmgirl347 (not verified)

i spend over $10000 in a card scam can i get some of my money back?
Ninamarie58 (not verified)
June 01, 2021
I have not received a post card, however since I moved will it come to me. If not where do you file a claim at if you do not have an claim number? I have not seen a portal where you can go. thank you for your help
Don't use your… (not verified)
June 07, 2021
EXCELENT JOB, BUT WHY DEALING WITH GILLARDS COMPANY WHO TAKE VERY LONG TIME? WHY GILLARD DIDN'T COMPLETE WESTERN UNION CASE AFTER ALMOST 5 YEARS??
artistraman (not verified)
June 01, 2021
I lost my money in 2018 through moneygram. What about that? Can I claim?
evines (not verified)
June 07, 2021
I don't have all the numbers of money sent. It was a large amount over about a year time. Do I contact Moneygram or Walmart, Walgreens, etc. These were all agents used
FTC Staff
June 07, 2021

In reply to by evines (not verified)

If you don’t have a receipt or send form, you can ask for a money transfer history from MoneyGram. When you ask for the money transfer history, you can tell MoneyGram you're participating in the MoneyGram Remission and ask them to waive the fee for your request.  

baybayjordan (not verified)
June 02, 2021
Do not have the require information to complete the forms. Too old
Rita (not verified)
June 14, 2021
I lost money with bank transfer. It was scam. Is there a possibility of compensation ?
FTC Staff
June 14, 2021

In reply to by Rita (not verified)

This program is for people who used MoneyGram, not bank transfers.

You can talk with someone at your bank about the problem you had, and report a scam to the FTC at www.ReportFraud.ftc.gov.

KN (not verified)
June 14, 2021
What about claims from 2011 and 2012?
cakealda (not verified)
June 23, 2021
My parents were grandparent scammed and sent money through MoneyGram and Western Union. They subsequently died, mostly from the anxiety and depression after the scam.As administrator of their estate, I made a WU claim and received some of the money back on behalf of their Estate. What do I need to do to make the MoneyGram claim on behalf of the estate as executrix?
Ruger (not verified)
July 11, 2021
I lost money in 2011 by a scam can I file a claim
Heidram58 (not verified)
July 28, 2021
I had used Money Gram in 2017 and 2018. I had thrown my receipts away because I was hurt and angry that I was so naive. I contacted MG to obtain receipts for the transactions that I sent through them and they were very uncooperative. I could tell after 3 or 4 months that they had no intention of helping me in getting the documents needed in my case. I still do not have copies of the transaction numbers but I do know the names of the people that the funds were sent to. I want to apply for this refund from MG but fear they will not help me once again. Do you have any advice to offer me? Thanks
Peebles (not verified)
August 30, 2021
I lost money in 2012. Is there a claim process for that year for MoneyGram?
FreddyMG (not verified)
October 10, 2021
I finally found 2 receipts from MG scam romance deal fraud scam . The remission date closed on Aug.30-21 and the system doesn’t let me do a copy of the form. Can I still send the DOJ and Gilardi my own information with the receipts by mail? It says mail to Providence RI can anyone help me out ? Thank you very much!!