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Did you pay Benefytt, which also did business as “MyBenefitsKeeper,” for a health plan or product that didn’t deliver the comprehensive insurance coverage the company promised? You might be getting some of your money back.

The FTC will return nearly $100 million dollars to Benefytt customers who paid for health plans the FTC says were falsely marketed as comprehensive health insurance or an “Obamacare” plan under the Affordable Care Act (ACA).

Here’s what to know about refunds:

  • Customers who paid Benefytt $1,000 or more between 2017 and 2022 will get some money back. Checks will be mailed automatically and should arrive within the next two weeks.
  • Cash or deposit the check as soon as possible. Refund checks expire after 90 days. 
  • For more information or questions, call the refund administrator, Epiq Systems, at 888-574-3126.
  • The FTC never requires you to pay money or give account information to cash a refund check. Anyone who contacts you and says they’ll help you file for a refund or get your money back — if you pay them first — is a scammer.

Before you sign up for health coverage or products:

  • Compare plans, coverage, and prices at a trusted source. HealthCare.gov and state marketplaces are the first stop for information about comprehensive, ACA-compliant health insurance coverage.
  • Find out more about the seller. Ask for the name of the agent and the agency that's offering you a plan. Search online for the names plus “complaint,” “scam,” or “fraud.” Read what others are saying.
  • Check with your state insurance commissioner’s office to see if they have a license and find out if there are complaints. If they don’t have a license, what they’re selling is not insurance.

  • Resist pressure to make a decision on the spot. Legitimate health plans won’t pressure you to make a decision on the spot, and they’ll always give you a chance to compare their plan with other options.

     

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Did you pay Benefytt for a health plan or product? You might be getting a refund. Learn more: ftc.gov/refunds
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The purpose of this blog and its comments section is to inform readers about Federal Trade Commission activity, and share information to help them avoid, report, and recover from fraud, scams, and bad business practices. Your thoughts, ideas, and concerns are welcome, and we encourage comments. But keep in mind, this is a moderated blog. We review all comments before they are posted, and we won’t post comments that don’t comply with our commenting policy. We expect commenters to treat each other and the blog writers with respect.

  • We won’t post off-topic comments, repeated identical comments, or comments that include sales pitches or promotions.
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  • We won’t post threats, defamatory statements, or suggestions or encouragement of illegal activity.
  • We won’t post comments that include personal information, like Social Security numbers, account numbers, home addresses, and email addresses. To file a detailed report about a scam, go to ReportFraud.ftc.gov.

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Adolph Moreno
March 27, 2024

I had over $15k in bills that I am being told to pay because they did not pay them and money that I paid towards and beyond the "deductible" for services and then was stuck. I spoke with several attorneys but nobody wanted to discuss.

Jillian
March 28, 2024

As much as I appreciate the refund, 124.13. It doesn't touch the amount owed to the hospital. I do believe we still owe 37,000.00. Nor the premiums paid for nothing. The way I see it...is the big wigs of this scam, took our money and spent it on themselves. Sell everything they have and there families have to repay these people us. I'm sick over this debt of ours.

Pamela S Newberry
March 28, 2024

I have given them $15,184.80 in the past 10 years too my benefit keeper. I should be getting a big refund for this scam

TAYLOR ATCHISON
March 29, 2024

ALTTHOUGH IM HAPPY THAT THIS WS NOTICED AND THE COMPANY WAS PUNISHED IT DOESNT MAKE UP FOR THE $10,000 THAT WAS LOST WITH THIS COMPANY IN BOGUS COVERAGES AND CLAIM ...$340 IS WHAT I GOT

EDrach.
April 02, 2024

I've been paying for a Medicare plan I did not SIGNUP for. I NEVER had access to the company, the card, or the benefit letter.
The company has many products listed that they deal with...and to even find the address and proper phone number has been a nightmare. I'm in process of reporting to FTC as my bank keeps getting mislead (3x s).
Wish me luck $13,000.+ Has been deducted in total.

FTC Staff
April 02, 2024

In reply to by EDrach.

Report Medicare fraud to Medicare at 1-800-MEDICARE (1-800-633-4227).

Josue Narvaez
April 03, 2024

They are still billing me and can't get anyone on the line to cancel

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