Refunding $10 million after tech support scam

it's great that you are doing this but the idiots are still calling

Thanks

I was a victim of this scam. I did not know that I had to file a complaint before Oct. 2017. Can I fill one now?

Good

How do I get my fair refund

How do I get back my money, they're still calling me. I've reported this so many times, I have blisters, but no response. These are the people who help my computer until I paid for their security, and then I got scammed by another company claiming to be with federal authorities. I'm out over $ 1,000, minimum, and what you would maybe refund me is next to nothing. I'd like all my money back, I did report them numerous times, and you never got back to me once .

I STILL get calls from some guy from India or Pakistan trying to get me to turn on my computer and do this and that.

Is there any recourse if a claim was not made before Oct 27, 2017. My 91 year old mom was a victim of this scan. We tried to get her to dispute the $700. charges with help from the credit card company but she was too embarrassed to do so. I was unaware of the refund. This company had the audacity to ask her to renew her services the next year. By then we had started to help her with her money.

My company was Microsoft Tech, and they are still very active.

It seems the latest calls from tech support ask about previous payments. I did not fall for their scam the first time so I did not listen long enough to see if they wanted money to get a refund. I suspect that was next.

They have called me a few times however, I felt it was a scam since they tried to convince me that there was something wrong with my PC (Can't remember what is was) But, I have a Mac. Also I am wondering if you are aware of Mac Keeper? they hold peoples Macs hostage. What they do is place one of their ads on the opening page of your computer and if you call the number (which stupidly did)to get them to remove their as off your opening screen so you can use your computer they further take over your computer and tell you that your Apple Care has expired and that you need to pay to have it renewed (Apple Care does expire however, Apple will not allow you to purchase more insurance after it does since it is only an insurance policy you purchase for 2 or 4 years. They also told me that computer had been compromised and that you need Mac Keeper software to protect your computer.security However, while they are trying to get you to buy their product their cursors are moving around your screen clicking on folders and preferences while telling you that this is removing security threats and compromises. Having realized I had just been scammed I quickly closed my computer and called Apple who did a security check and found that they had hacked my computer and installed their app onto my hard drive. The tech was able to delete the app and installed free Malware detector that I use every week to check if there are security risks. She then told me to check with my bank to see if they had got into my bank accounts and they had tried to but my bank caught it in time and they got nothing.

A victim of IT support companies I understand the problem. The banks in most cases are not helpful in preventing continued billing when you request cancellation of the services. It's a long time-consuming process disputing charges. Shameful business practices.

I've been scammed will dig out the information and give you more information.

Thanks

Be careful of incoming callers claiming to be offering refunds. "Let me guide you to the website where we'll process your refund" the friendly-sounding caller may say. In fact, once you give them remote access to your computer they will quickly put a password on it, tell you that there are security problems, and hold your computer ransom unless you pay for bogus tech services. NEVER ALLOW SOMEONE YOU DON'T KNOW REMOTELY CONTROL YOUR COMPUTER.

The Microsoft Company scammed me out of approx$1700.00 dollars between 3/15/17 and now today I recieved a full one page add on my pc either i call them or they will shut me down.

I ask the caller if I can have their information for verification with the FTC, so I hear a click after, guessing, some supervisor tells the agent to hang-up.

I was scammed by these people ,I panicked when my computer blasted a super loud sound so I complied with calling the number that was on my screen. When my husband arrived home by 7 pm, I told him and that's how I realized that I was scammed. I called my bank to stop payment. Then I got called by these people demanding payment everyday ten times in a day. They called my landline as well as my cell phone. I believe that they have hacked my financial information. These people have Indian accents and had different names being passed on to me as their customer service whenever I verified their company's name.

I am grateful for the refund! It was so long ago I'd forgotten. I had another issue about a year ago. A pop up flashed up on my screen and I hit the x to get rid of it, bad move, apparently that was the avenue they used to take over. Everything was locked up...long story short it cost me a couple hundred to have my hard drive completely gone over and get disentangled from these charlatans. I was lucky that I pulled the plug when I did or they would have drained every account we have. Pulling the plug was the only way to shut my system down! What a mess!

I am over 65 and I know we are being scammed more than most. I see a lot of stuff being repeated here, and it seems fcc is familiar with every scam or robo call I get. I get about 10 times as many scam or robo calls than actural phone calls from actual people. My phone has the do not call option and yet these scams use numbers from my home area. Some actually use our owne phone number as the caller ID. Id like to know if you are doing ONE thing to stop all this. I don't see the evidence of it at all. Thank you for LOOKING out for US.