Consumer Alert
AT&T Unlimited Data Customers Getting Refunds
You might have heard that AT&T agreed to return $60 million to customers for allegedly reducing the data speed on their unlimited data plans without telling them.
In its 2014 complaint, the FTC said that AT&T’s practice of data throttling – slowing down the data speed for unlimited customers who used large amounts of data – was unfair and deceptive. It was unfair because AT&T promised unlimited data, but didn’t give customers the data they paid for. And it was deceptive because AT&T didn’t tell customers it was reducing their data speed, says the FTC.
Customers who pay for unlimited mobile data have a right to expect to get unlimited data. If the company will slow down the data speed for users who exceed a data cap, it must tell customers it’s going to do that.
After the court approves the settlement, the money will be distributed to AT&T customers who signed up for an unlimited data plan before 2011 and were affected by the data throttling. Customers do not have to do anything to get their portion of the settlement: current customers will get a credit on a future bill and former customers will get a check in the mail.
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In reply to I have had an AT&T "prepaid" by FAIRWEATHERFAN
After the court approves the settlement, the money will be distributed to AT&T customers who signed up for an unlimited data plan before 2011 and were affected by the data throttling.
In reply to Does this settlement provide by Inquiraney
After the court approves the settlement, the money will be distributed to AT&T customers who signed up for an unlimited data plan before 2011 and were affected by the data throttling.
In reply to After the court approves the by FTC Staff
In reply to After the court approves the by FTC Staff
In reply to add us to the refund list by Slammed by AT & T
In reply to I used to have AT & T could by tweet
After the court approves the settlement, the money will be distributed to AT&T customers who signed up for an unlimited data plan before 2011 and were affected by the data throttling.
Customers do not have to do anything to get their portion of the settlement. Current customers will get a credit on a future bill. Former customers will get a check in the mail.
In reply to After the court approves the by FTC Staff
In reply to After the court approves the by FTC Staff
In reply to I'd like to know a rough by E2K
In reply to I'd like to know a rough by E2K
In reply to What about those of us who by cayce81
In reply to I've been a customer sence by Sdyermom
Please contact AT&T.
In reply to I have been a customer of AT by Affected.comsumer
Please contact AT&T.
In reply to I had unlimited in 2009 but by 09customer
The $60 million AT&T paid will provide partial refunds to current and former customers who had originally signed up for unlimited plans prior to 2011 but were throttled by AT&T. Affected consumers will not be required to submit a claim for the refunds. Current AT&T customers will automatically receive a credit to their bills while former customers will receive checks for the refund amount they are owed.