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Scammers are calling people and using the names of two companies everyone knows, Apple and Amazon, to rip people off. Here’s what you need to know about these calls.

In one version of the scam, you get a call and a recorded message that says it’s Amazon. The message says there’s something wrong with your account. It could be a suspicious purchase, a lost package, or an order they can’t fulfill.

In another twist on the scam, you get a recorded message that says there’s been suspicious activity in your Apple iCloud account. In fact, they say your account may have been breached.

In both scenarios, the scammers say you can conveniently press 1 to speak with someone (how nice of them!). Or they give you a phone number to call. Don’t do either. It’s a scam. They’re trying to steal your personal information, like your account password or your credit card number.

If you get an unexpected call or message about a problem with any of your accounts, hang up.

  • Do not press 1 to speak with customer support
  • Do not call a phone number they gave you
  • Do not give out your personal information

If you think there may actually be a problem with one of your accounts, contact the company using a phone number or website you know is real.

Read our article to learn how to block unwanted calls on a mobile phone or on your home phone. And if you do get a call you think is a scam, report it at ReportFraud.ftc.gov.

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598 Comments


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The purpose of this blog and its comments section is to inform readers about Federal Trade Commission activity, and share information to help them avoid, report, and recover from fraud, scams, and bad business practices. Your thoughts, ideas, and concerns are welcome, and we encourage comments. But keep in mind, this is a moderated blog. We review all comments before they are posted, and we won’t post comments that don’t comply with our commenting policy. We expect commenters to treat each other and the blog writers with respect.

  • We won’t post off-topic comments, repeated identical comments, or comments that include sales pitches or promotions.
  • We won’t post comments that include vulgar messages, personal attacks by name, or offensive terms that target specific people or groups.
  • We won’t post threats, defamatory statements, or suggestions or encouragement of illegal activity.
  • We won’t post comments that include personal information, like Social Security numbers, account numbers, home addresses, and email addresses. To file a detailed report about a scam, go to ReportFraud.ftc.gov.

We don't edit comments to remove objectionable content, so please ensure that your comment contains none of the above. The comments posted on this blog become part of the public domain. To protect your privacy and the privacy of other people, please do not include personal information. Opinions in comments that appear in this blog belong to the individuals who expressed them. They do not belong to or represent views of the Federal Trade Commission.

I hate thieves
June 14, 2021
I’ve received 6 today and ask them if they work for Amazon why can’t they just connect me with the fraud department. Then they hang up. I called Amazon directly and no one has attempted to purchase an item.
hoosier girl
June 14, 2021
Start getting these calls at 1pm today it’s now 6:15pm I have 38 calls 17 voicemails and counting
Edward
June 15, 2021
Keep getting this call 5 to 6 times a day Filling my voice mail with same message about apple account I don't have any account
jholloway
June 15, 2021
I've had 5 phone calls this morning, from 317.701.xxxx numbers. I have a number with this prefix. So glad Apple has a "silence potential spam call" function.
jeff
June 15, 2021
just had call, said was amazon and suspicious activity and please press 1 when option comes up, I've had scammers email me with similar messages so pretty much knew was a scam but checked my account and nothing usual! Called from a local # too, spoofing, damn shame that cat got out the bag!
SomeRandomHoosier
June 15, 2021
11 calls in 2 hours and 1 minute. All were calls from 812-327-xxxx numbers with the last four being different each time. Answered the 11th call and it was a poor quality, computer-generated message from "Amazon" about suspicious activity on my account.
Don't use your…
June 16, 2021
986-689-6112 called me - pretending to be Amazon. Just wanted to post this is a SCAM!!
DOC
June 25, 2021
I received a call yesterday and today saying that someone has use my Amazon account and purchased an item for $250 and asked me to talk to someone after pushing the number 9
BostonJohn
June 25, 2021
Not only still valid, apparently they are calling homes 5-7 times a day. ugh.
csquared
June 27, 2021
I have received 25 of these calls, every 5-20 minutes since 8:45 am this morning. They are all using number spoofers where the area code and first 3 digits are identical to my phone number, and I am seriously losing patience with this. The FTC needs to step up and take action on these scam robocalls.
Davetrim
June 28, 2021
Just had an alleged call about my amazon prime account ,considering I don't have one I'm guessing it is a scam..
Zhelkas
June 28, 2021
Got a scam call from "Apple", from 866-271-7075 (an unassigned number). The robovoice said I was charged $1299 for a purchase I made. Pressed 1, guy with a foreign accent asked for my Apple account # (he didn't give his name or identify himself as an Apple employee), I told him I didn't have it and the call was disconnected. Fair warning for anyone else who gets this call from this number.
Mr. Boston
June 28, 2021
9 calls in the last 2 hours from robo calls saying they are from Apple, and I receive a minimum of 2/3 per day from someone claiming to be calling about my Amazon account. Trouble is, I don’t even have a Amazon account!
gulliblegertie
June 28, 2021
I didn't know it was a scam and I pressed 1. What do I do now?
Kate
June 28, 2021
I received phone call from number 732 697 5587 from "Derek from Amazon", he asked if I try to purchase iPhone 11 for 900 USD and said if not (I dod not purchase anything recently) that means my Amazon account is hacked. I said I will call amazon directly and ask them about that. He gave me phone number to call back 321 362 6422. He had heavy foreign accent and he sounded like a scam from the start.
Don't use your…
June 28, 2021
15 Calls in 2 Hours
T
June 30, 2021
Please please do something about these calls. I’m getting hammered with them this morning. One every five minutes or so. They’re leaving voicemail messages every time, too, so I’ve got to block the number and then go through and delete each voicemail; and then permanently delete all of the deleted voicemails. HEY FTC! Do something about this!!
Nina
July 01, 2021
Just received about 20 of these calls in a three hour period. The caller id said (608) 347-7670, from Madison, WI. The message told me to press one or two or to call (315) 232 8257. I blocked the caller.
Susan
July 03, 2021
5 calls received within a 90 minute window, claiming to be from Apple support. The even left a voice message 3 times, it's getting to where we don't bother answering the phone anymore, period.
T Casey
July 07, 2021
951-677-9398, 951-677-0065, 951-677-7308, 951-677-8365, 951-677-9710 all numbers used to call me regarding this scam.
LDI
July 07, 2021
I received about 16 calls of this kind today (Apple account breached). One of the phone numbers came up on my caller i.d. as Dieud Faurismar (Dieudonne Faurismar). Either this person's number has been hacked, or the individual is making the calls. I reported the morning calls and afternoon calls separately to FTD.
Chico351
July 08, 2021
I got my first call today and hung up to check my account. I got an email 2 weeks ago and reported it to Amazon. The number they called from was (517) 815-2313. No damage done but what a hassle.
Wackmm
July 08, 2021
My husband has had between 30 and 40 calls from Amazon in the last hour and a half. How do I stop it? he blocked calls as they come in but they’re all different numbers.
Randy T
July 11, 2021
I have received over 100 calls in the past 2 days. Still going on.
Rich FL
July 11, 2021
Received 10 calls from 10 different numbers all in same locale!
Firefly
July 13, 2021
While chatting the help section on Amazon over an order I then get a call with a local No however in a pre recorded menacing voice it said its Amazon and something about £300 + I just slammed the phone down, but surprised the call was local but from looking the number up and reading other peoples posts its a scam. Its very odd I was online at the time with Amazon.
dee
July 13, 2021
Just received a call form 816-312-3209 saying that my Amazon account has been used and to contact them.
ComGuy
July 14, 2021
Just got a call supposedly from Amazon (Lakeland 813-333-xxxx number - I assume its fake too) about high priced product that I supposedly ordered (I hadn't ordered it). They said "press 1 to get this taken off my account." Yeh right - I didn't press 1, I called Amazon's real number instead to report it.
SRyan
July 14, 2021
I received a call today saying I have an $1400 order on Amazon that can’t go through and they need me to call them back. My son got the same call today.
Molly O
July 16, 2021
Be careful, these scammers are using local area code number to trick you into answering your phone. I get about 2 to 3 calls from them almost everyday. They make excuses and make you download a software. Don’t download it. If they figured out that you know that they are scamming you, then they will call you names or hang up on you. If you hear a message about fraud on your credit card, Amazon account or Apple account, then hang up and don’t press anything. Just go double check your account to see if there is any strange activities. Good to teach family and friends about these scammers.
RoboCop
July 17, 2021
Fake Amazon call from (561) 340-1995 from West Palm Beach FL. Saying something about Prime subscription renewing unless I call and press 1!
Debbie
July 19, 2021
Just got yet another "press one" call - it's so irritating that these people aren't punished for this! Something should be done.....
Crypto
July 19, 2021
impersonate Apple about a IPhone order for $999.00. Press 1 if you placed this order or press 2 if you did not place this order
Scammed person lol
July 20, 2021
what are the numbers I should look for?
Targeted for scam
July 20, 2021
I just received a call @ 1:55 PM EST on 07-20-2021 stating I was charged for about $400 on Amazon and that I need their help to correct this if I didn't make the purchase.
Countrymouse5
July 20, 2021
Thanks for info for Apple Fraud, it was what caller said, even though I was sure fraud and didn't respond it's nice to know your are correct
n/a
July 30, 2021
they sent me and email and i call them. as soon as i said hold i will be recording this call they hung up.
Roger/Joanne
July 30, 2021
Got email about Amazon shipping a MacBook Pro to San Antonio TX at a $1199.99 price (which we did not order). Customer Service was listed as 1-855-440-2035. Called this number, but determined it was a scam. Gave no personal information except they must have our home phone number.
007
August 05, 2021
I received a call about an Apple air pad coming from China and charged to my Amazon account. Was asked to call back if I didn't place the order.
astrodome80
August 05, 2021
I have received 7 calls in the last 30 minutes from these scammers. Each call is from a spoofed number that looks similar to my phone number. All of the voice messages ask me to call 315-232-8257. These pieces of garbage won't be scamming me.
DieScammerDie
August 08, 2021
Got a call about suspicious icloud activity, they gave phone no. 315-232-8257
lacigero
August 09, 2021
soon I pressed 1 they cut off
Srgo
August 09, 2021
Today received 3 calls advising my Apple device has been breached from 3 different phone numbers. Sharing for your information. 972-313-7569 972-313-4372 972-313-4621 Did not answer the call and block number.
Frustrating
August 09, 2021
I’ve gotten more then 10 phone calls in the last hour. All different numbers but same message. Frustrating. Any suggestions?
Do something
August 11, 2021
So, they're starting the mass spamming again. Why don't you do something about it?
Woody
August 12, 2021
Received similar message from (812) 643-2691
jcintx
August 12, 2021
I got two calls today from two similar numbers (210-383-3595 and 210-383-8651) both saying my iCloud account was breached and offering me to press 1 to talk to an Apple Support Advisor or call back at 315-232-8257. Luckily I Googled that number and found the report of these spammers.
Crystal
August 13, 2021
Oh I "pressed 1" yesterday but only because they were blowing up my phone on my lunch break. When the guy came on the line I screamed "don't call my phone again!"
balbina
August 13, 2021
All the time they said that somebody is using my account and is over 1400 hundred dollars , is driving me crazy I don't know wat to do .
campbellk
August 13, 2021
I pressed 1, spoke to someone that claimed to be "Apple Support." I told them my phone number and to take me off their list and never call again. I've been getting phone calls continuously since then.