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Have you gotten a recorded phone message from “Susie” with the “Vehicle Service Department” calling about your vehicle warranty? That’s, like, so retro. But fanny packs, scrunchies, and tie dye are back — and so are vehicle warranty robocalls.

It starts when you pick up a call and hear a recorded message saying something about your vehicle’s manufacturer’s warranty. It might say that they’ve sent you several notices in the mail. They say you haven’t extended your warranty past the factory cut off, and they’re going to close your file soon if you don’t respond. And, you should press a number if you’re interested in renewing your warranty, or press a different number if you want to be removed from the list.

Slam on the brakes. This is an illegal robocall and likely a scam. The companies behind this type of robocall are not with your car dealer or manufacturer, and the “extended warranty” they’re trying to sell you is actually a service contract that often sells for hundreds or thousands of dollars. If you buy it, you may find that the contract doesn’t actually cover any problems you have with your car because of the restrictions in the fine print.

If you get one of these calls:

  • Hang up. Don’t engage with a company that reaches you with an illegal call.
  • Consider using an app or device to block unwanted calls. Learn more about how to do that.
  • Report the robocall at DoNotCall.gov.
Search Terms
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Topics
Shopping and Donating
Scams
Phone Scams

47 Comments

EdConsum (not verified)
May 19, 2021
Yes, the calls are non-stop and I also receive snail mail from a Vehicle Service Department-regarding my vehicle warranty
crstlgls (not verified)
May 19, 2021
I have been getting a lot of these lately. I hung up and blocked the number. I think I reported it at least once. From someplace called Auto Warranty Services. But there is a big disconnect: I do not own a vehicle to warrant because I do not drive. Have never driven a vehicle and probably never will with my medical issues.
Gran (not verified)
August 13, 2021

In reply to by crstlgls (not verified)

Thank goodness these are phone calls we can let go to our voice mail, and not real people pounding on our doors or ringing the bell! Snail mail can be shredded or used to line a pets box.
Hot Dog Dave (not verified)
September 08, 2021

In reply to by Gran (not verified)

I am looking for a physical location for auto warranty services,can anyone help me?
CoachR (not verified)
December 14, 2021

In reply to by Hot Dog Dave (not verified)

Me too!! I would love to find a physical address for these people who bother me atleast once a day!
Daphin37 (not verified)
May 19, 2021
My car is out of factory warranty over a year already and I still have calls from them try to sell extended warranty. I just ignored these calls and once for a while they left a message in my voicemail. One time I pressed a number(forgot which one) to remove my phone from their list, but the call keep coming.
Marie (not verified)
May 19, 2021
I got 2 letters and a phone call. They never give up. They need to be stopped now.
Anonymous (not verified)
August 30, 2021

In reply to by Marie (not verified)

I get these calls EVERY. SINGLE. DAY.
Donna (not verified)
May 19, 2021
I have been receiving these calls no matter what I do. I do not answer them. I have reported to FTC and my phone tells me of potential scam calls. I still receive them and I am not the only one. They are unstoppable
Tyleroakland (not verified)
September 13, 2021

In reply to by Donna (not verified)

I've blocked several of their phone calls and text messages. They just send different/new phone and text messages. numbers.
Cybersleuth58 (not verified)
November 16, 2021

In reply to by Tyleroakland (not verified)

That’s the best solution. If you think about the number of possible cell phone numbers, literally 9x9x9x9x9x9x9x9x9x9x9 - and for exact additional digit, add a multiple of nine - that’s an almost infinite quantity of cell numbers at their disposal. You almost have a better chance at winning the lottery.
NRH Curious (not verified)
May 20, 2021
Why do I get those "illegal calls"? My numbers are on the do not call registry!
Notisingmyemai… (not verified)
May 22, 2021

In reply to by NRH Curious (not verified)

They call whatever numbers they feel like calling. It doesn’t matter that they’re on a do not call list.
iDontWantACarW… (not verified)
May 22, 2021
It was Vanessa this time. Susie stopped calling a while ago. Can we sue these people? Are they even in the US?
Andrewj (not verified)
July 19, 2021

In reply to by iDontWantACarW… (not verified)

I tried sending a settlement notice to an address i found and it came back undeliverable
ganderwiz (not verified)
July 19, 2021

In reply to by iDontWantACarW… (not verified)

today, it was "Alice"
OBjohn (not verified)
August 23, 2021

In reply to by ganderwiz (not verified)

I always get Rachel, and she is relentless. Cheery, but relentless . . . . .
Notisingmyemai… (not verified)
May 22, 2021
I have been receiving calls from “Auto Warranty Services” constantly for at least a year on ALL of my phone numbers. I am up to number 5, yet I still get calls via spoofed numbers and they DO NOT STOP. This has to be illegal and something needs to happen to these pieces of festering s*it.
Anonymous (not verified)
August 30, 2021

In reply to by Notisingmyemai… (not verified)

at least 30 contacts called ignore. I have a freaking nokia and do not have a contact blocking system.
proma (not verified)
May 23, 2021
When you get a call, and you hang up or block it, they will just call from another number! We get alot of calls from one city near us, we don't answer but block. 2 minutes later, another call from the same number, only last number or two are different. Happens everyday! They just don't get the message, that it won't be answered! The robo call doesn't know if it's being block, but will keep calling! I'm tired of listing the calls on the do not call, because it does not help! Something has to be done!
Pete (not verified)
July 05, 2021
I had a stroke. Can't walk let alone drive. Multiple calls a day. Reporting does nothing. Blocking does nothing. The only thing that works is turning the phone off.
Robinetta (not verified)
July 07, 2021
How do you stop group texts from an email? I get these 2 or 3 per week, usually offensive in nature
DickWin (not verified)
July 09, 2021
If these phone calls are illegal why is the government or the FCC not investigating and bringing charges against them?
MDL3117 (not verified)
August 31, 2021

In reply to by DickWin (not verified)

same reason you cannot locate them. There is no way to trace the call after it is disconnected. The scammers are spoofing the phone number and are then gathering to many different locations to make it look like they could be anywhere. the horror of this is Big brother would have to break a bunch of privacy laws to track them down.
Tomko (not verified)
July 15, 2021
Are these troublesome car warranty robocalls related, in any way, with the ubiquitous Car Shield ads on cable television?
Bill (not verified)
July 22, 2021
They call from spoofed numbers but signing up with them involves a transfer of money, which ought to be easy to trace. Why can't the FTC track these goofs down and haul them into court? Are they calling from India or something? Do they want payment in bitcoin?
Don't use your… (not verified)
July 26, 2021
I seriously doubt they'd warrant my vehicle as it has over 412,000 miles on it.
Michael (not verified)
July 30, 2021
Me and my mom get those calls non stop
Sarah (not verified)
August 02, 2021
I just received a fake warranty call from 774-920-2043 . Their fake number displayed changes. They have called my house and cell and I just hang up. Sadly, this is now Aug.2021 and the are not stopped. You can only block them from whichever number they call from. Remember; that scammers can display any ID they want, as anyone can pick what name displays on your phone’s caller ID when they call you. Don’t push any buttons on your phone just hang up and block their number if you can.
Cat (not verified)
August 19, 2021
Just got a new spin on it. They are now calling themselves the Transportation Warranty Authority
Dave (not verified)
August 20, 2021
I got a call like this once. It was funny because I don't know how to drive yet
Phred (not verified)
August 24, 2021
I get this one several times a week. They always call from a different fake number. In my area they use the same prefix as the school district where my son attends. They also sometimes spoof other local numbers that belong to the police department, etc. The call is always the same, only the recorded voice changes from time to time. All three of my vehicles are less than two years old, and still in the factory warranty. Sometimes I get a similar call offering to re-finance my house or car, and it is a real person. Well, if they can beat 2.25% on my home mortgage, I welcome them to try. Furthermore I do not take loans to by cars. I pay cash.
californiacarowner (not verified)
August 31, 2021
I receive these calls on my cellphone all day long, every weekday. I've gotten SIX of them just in the last ONE hour. I have "call silencing" on my iphone / t-mobile, but they leave recorded voicemails, which are super annoying because I have to play them to figure out they're scammers. They use a different number every time, so there is no way to block them. Please make them STOP!
AlL (not verified)
September 03, 2021
They use different telephone numbers from Florida and send them to my telephone numbers in another state. It is nonstop. I do answer or even lift the telephone letting it go to recording.
CarefulConsumer (not verified)
September 09, 2021
It’ not always easy to tell if it’s a scam or not. They sound pretty on-the-level when they ask for detailed information about your car and then for your contact information — name and address. If they’re willing to send you the policy information in the mail, then it may be a legitimate offer. But if they tell you they need to have a down payment by credit card, that’s a pretty good clue they’re operating a scam.
Bc (not verified)
September 16, 2021
I receive these calls daily, from slightly varied phone numbers. Why is it so difficult to set up a sting operation and prosecute these people?
So sick of sch… (not verified)
September 16, 2021
This is the call I get every single day, several times a day! I have 13 of them hanging out in my call history just since Monday 9/12. Not one of the phone numbers are the same, NOT ONE, but the recording is the same voice, same b/s! They keep saying they will close my file if I don't respond asap. I freaking wish they would!! I don't even own a car. Haven't owned one for 8 years and it was 20 years old when I sold it and the warranty on it was long gone since 1998! How are they even able to scam people with this thing? They think everybody owns a car? Do they really? They've stepped up their efforts. None of the call blocker apps or phone carrier block features stop them. They just come up as "Scam Likely" with a different number every time. I uninstalled the call blocker apps some they don't work, total waste of storage space. And my phone carrier block aren't any better. I can't even trust the "Spam Likely" because my 86 year old dad comes up as spam likely and he's firmly placed in my contacts! Don't want to miss a call from my dad so I've gotta answer. That's a weird one though, my daddy coming up as spam likely.
Not Susie's friend (not verified)
September 17, 2021
Susie is back, everyone. She has been calling for a couple of weeks now, often at 7 in the morning, and then at 6pm. I hang up on her but she never gives up. UGH!
BS1955 (not verified)
September 17, 2021
I have been receiving calls from "US Courts". When I answer, it is someone trying to sell me a car warranty. The phone number it comes from is 973-424-6807. They need to be stopped! They should not be permitted to say they are the US COURTS>
Hec (not verified)
September 17, 2021
Why can't their services and servers be shutdown? This is insanely annoying.
Charles (not verified)
September 17, 2021
How do we find out who these people harassing me are? I get multiple calls a day when I am trying to sleep. Not everyone works 9 to 5 and these calls are criminal. If they were calling everyone else at 3 in the morning, the FTC would do everything in their power to make them stop.
tazII (not verified)
September 20, 2021
I keep receiving those calls. What I did was I kept changing the last digit of their phone number and found 20+ of the numbers where I changed the last digit only ... the numbers are ALL for that auto warranty company. So I doesn’t do any good to just block one number, because they’ve probably got hundreds of numbers to call you with! I wish that there was a large fine for every time they make an illegal call out to someone! You can’t call them back either. All the numbers I called only have the option to opt out of their call list. It also doesn’t matter if you press #1 to opt out ... they’ll still call you. How are these people going to get shut down?
Frances (not verified)
September 21, 2021
9/21/21 No mail from them, but today I did receive my first call (to voicemail) from 406-957-6283 “Vehicle Service Department." Funny, because my 2 vehicles are 1989 and 1993 models!! Nice try, Ms. Robo Call.
Annoyedbythesecalls (not verified)
September 22, 2021
I keep getting these calls for the last couple months. They come from local area codes. These robo callers are getting smart but it needs to stop. Disrupting my daily business is not cool.
Tired of this bs. (not verified)
October 12, 2021
I keep getting these calls from auto warranty Serv. I don't talk. I hang up. They call back. I block the number. They call back different number. I change my number. They call me after 1 week. I block that number. Then I get calls from my friend. I can't answer in time, so I call him back. He says he didn't call. He calls again, again I can't answer. I call him back, again he says he didn't call. Then I keep my phone on me. He called, I answered, but it was not him. It was Auto Warranty Serv. Using his number. They used his number so the address book said it was him but wasn't.
Anonymous (not verified)
October 22, 2021
I get these calls every single day at the same time. I block numbers, report them, am on the do not call list. Nothing stops them.
scambaiter (not verified)
November 08, 2021
received a call from: +61-483-834-272 they are pretending to offer me a car warranty I don't need. Can the FTC please stop these crooks

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