Skip to main content
Image
FTC Auto Rulemaking graphic

The FTC is working to address deceptive advertising and unlawful add-on sales in the auto industry by considering changes to the law that would give the agency better tools to protect consumers and honest dealerships. Want to help? Don’t wait! Submit a comment on the rulemaking and make your voice heard.

The FTC’s proposal would ban so-called junk fees and bait-and-switch tactics, and other practices affecting car buyers and honest dealerships. The deadline for comments is September 12, 2022.

You can submit your comment online or by mail:

  • Online — follow the link to the rulemaking notice and click on the “comment” button.
  • By mail — send your comment to: Federal Trade Commission, Office of the Secretary, 600 Pennsylvania Avenue NW, Suite CC-5610 (Annex C), Washington, DC 20580.
Search Terms

25 Comments


It is your choice whether to submit a comment. If you do, you must create a user name, or we will not post your comment. The Federal Trade Commission Act authorizes this information collection for purposes of managing online comments. Comments and user names are part of the Federal Trade Commission’s (FTC) public records system, and user names also are part of the FTC’s computer user records system. We may routinely use these records as described in the FTC’s Privacy Act system notices. For more information on how the FTC handles information that we collect, please read our privacy policy.

The purpose of this blog and its comments section is to inform readers about Federal Trade Commission activity, and share information to help them avoid, report, and recover from fraud, scams, and bad business practices. Your thoughts, ideas, and concerns are welcome, and we encourage comments. But keep in mind, this is a moderated blog. We review all comments before they are posted, and we won’t post comments that don’t comply with our commenting policy. We expect commenters to treat each other and the blog writers with respect.

  • We won’t post off-topic comments, repeated identical comments, or comments that include sales pitches or promotions.
  • We won’t post comments that include vulgar messages, personal attacks by name, or offensive terms that target specific people or groups.
  • We won’t post threats, defamatory statements, or suggestions or encouragement of illegal activity.
  • We won’t post comments that include personal information, like Social Security numbers, account numbers, home addresses, and email addresses. To file a detailed report about a scam, go to ReportFraud.ftc.gov.

We don't edit comments to remove objectionable content, so please ensure that your comment contains none of the above. The comments posted on this blog become part of the public domain. To protect your privacy and the privacy of other people, please do not include personal information. Opinions in comments that appear in this blog belong to the individuals who expressed them. They do not belong to or represent views of the Federal Trade Commission.

Teresa
September 06, 2022

Update the lemon law. Like the medical industry all cost and fees upfront or have banks pre-approve prior to contacting the consumer. Just some thoughts might help.

FTC Staff
September 07, 2022

In reply to by Teresa

The comments you put in here in blog are not added to the formal rulemaking.

Add your comments to the rulemaking

Online: Go to www.regulations.gov/document/FTC-2022-0046-0001 and click on the COMMENT button.

OR

Mail your comment to: Federal Trade Commission, Office of the Secretary, 600 Pennsylvania Avenue NW, Suite CC-5610 (Annex C), Washington, DC 20580.

Thomas Hedges
September 07, 2022

Lying is the way products and services are sold in the USA. The FTC is ineffective. Let me know when you tackle “truth in advertising”. Otherwise, the FTC is a fraud.

Summary Comment
September 06, 2022

"The proposed rule would
- prohibit motor vehicle dealers from making certain misrepresentations in the course of selling, leasing, or arranging financing for motor vehicles. (That means a demonstrable falsehood.)
- require accurate pricing disclosures in dealers' advertising and sales discussions, (That means bait and switch prohibition.)
- require dealers to obtain consumers' express, informed consent for charges. (That means a column of initialing boxes you may not understand.)
- prohibit the sale of any add-on product or service that confers no benefit to the consumer. (That means no worthless goods may be sold.)
- and require dealers to keep records of advertisements and customer transactions." (A Dealer keeps records of their ads? Fox and Hen House. A Dealer keep records of Purchases or any type of Purchase?)

FTC Staff
September 07, 2022

In reply to by Summary Comment

The comments you put in here in blog are not added to the formal rulemaking.

Add your comments to the rulemaking.
ONLINE: Go to www.regulations.gov/document/FTC-2022-0046-0001 and click on the COMMENT button.
OR
MAIL your comment to: Federal Trade Commission, Office of the Secretary, 600 Pennsylvania Avenue NW, Suite CC-5610 (Annex C), Washington, DC 20580.

Bruce
September 12, 2022

In reply to by Summary Comment

These same rules should be applied to Recreational Vehicle sales. The RV industry places many upcharges on the vehicles that are not advertised, including charging for inspections, charging to certify the RV is safe, and prep charges, plus many more that are never listed on the ad.

frankie ho
September 06, 2022

Those cars ad for sale from out of state, do these cars meet California State emission standard?

James Kelly
September 07, 2022

I reported to this to FTC 2 months ago, no response, but dealer markup on vehicles with Toyota was/is happening and way out of line, only due to shortages! Orders can be taken by the way, but the markup is totally unfair to consumer. Currently Subaru has stock with no dealer markup!

What is listed with a MSRP of $42,000., added dealer markup was $10,000.+!!??

Donna T
September 12, 2022

In reply to by James Kelly

100% agree not just Toyota but other dealerships for the popular Maverick truck. Advertise one price on-line but then when get there another $7000+ added to the on-line price.

Rigoberto Alvarado
September 13, 2022

It’s time that someone put the car dealers in their place, buying a car at the right price always been stressful, specially after Covid where the Honda Westshore in Tampa want it $8,000 plus MSRP for a Honda Civic LX.

Rose Mullet
September 07, 2022

I understand credit basis for loans. Adequate income should be a consumer option to use instead of credit as in not all instances with credit harm is it the consumer fault. Life events. Divorce. Job loss. Etc. All factors can affect credit including wrong debt reporting that the denial shouldn't inhibit standards of living for a consumer to overpay or be denied in instances of need. Dealership offer bad credit loans but banks deny no matter what. This shouldn't stop needed decent transportation for needed life income.

Francisco Licon
September 07, 2022

In my option I charge the Dealerships, owners for who they hire, train, supervise, tolerate & temper their sales force as well as their service departments.

Sharma
September 07, 2022

I live in NJ and car dealerships here are charging markups up to 5K-7K on a new car with additional mandatory dealer add ons. This is immoral practice and should be criminaliz. Very shocking to see why there is no legal check or control over such dealerships. No one should be allowed to sell anything over MSRP, if there is inflation then the products should be marked from the manufacture that way. On one end govt is forgiving billions of dollars in student loans for individuals who make upto $125K individually and $250 as couple (kididng me, do they really need the debt wavier) and on other hand the people who need vehicle as their daily need for their commute, and do house hold things are being targeted by these dishonest car dealerships.

Lisa Olson
September 07, 2022

People are placing vehicle sales on Facebook and then selling them on eBay. They refuse to let you see the vehicle but quickly send a bill. They want their money before you even get a chance to think about it. But, they purposely mislead you saying their out of the country and say it needs to go now. I doubt they are legit. So I believe it’s just another way to steal money from people.

Devon Allen Downs
September 07, 2022

I keep getting all these wierd car ads telling me to trade my car that I don't have anymore for another car and to make sure I bring the title this is at every dealership.

tony b
September 07, 2022

Over the years I've had scams happen to me from different dealerships . Made payments for years and paid a car off then received a letter telling me I owed a lump sum payment before I could get title . Dealership add-ons I did not want like VIN etch on windows , plastic paint coating , listing fees ? etc. Many times it's in the final stage of car deal with finance manager where the customer really gets "bamboozled", they will add any and everything to the contract . Very difficult to get the real "out the door price" from salespeople . Bought my last car online , cash no financing . That's the only way to get an honest deal nowadays . I don't trust any dealership to buy/sell or do maintenance , that's how bad it has gotten . Please if anything just make dealerships give a customer the bottom line "out the door " price for goods and services. Thank you for taking comments.

FTC Staff
September 07, 2022

In reply to by tony b

The comments you put in here in blog are not added to the formal rulemaking.

Add your comments to the rulemaking
ONLINE: Go to www.regulations.gov/document/FTC-2022-0046-0001 and click on the COMMENT button.
OR
MAIL your comment to: Federal Trade Commission, Office of the Secretary, 600 Pennsylvania Avenue NW, Suite CC-5610 (Annex C), Washington, DC 20580

MARWAN DADA
September 12, 2022

It's a shame that there is no auto dealer you can trust in our Nation and the ONLY one to blame is NOT the auto dealers but it's the local and federal government simply because there is no one TRULY overseeing what the auto dealers are doing upfronts with citizens. I have been looking for a new / used car for 2-3 years and I have not yet found one decent auto dealer to sell me a car !!!! The last one I went to was a Toyota dealer and we ended up not buying a car from them even after approval however I discovered that during the process of applying for the car loan at that dealer; he practically ruined our credit scores simply because in order for the credit manager to entice us with low monthly payments; he ran our loan application thru the total of 19 financial institutes !!! A week after we met with the dealer; we started receiving notices from financial institutes notifying us of the results of the credit applications. I finally reached out to Experian and they finally told me what the credit manager at that Toyota dealer did. They did it; they ruined my credit score and no one to account them to what they did !!!!!

Devin
September 12, 2022

Implementing4the new laws create a level field for all buyers and consumers who are being Robb by dealers every day

RINGO IN LAS VEGAS
September 12, 2022

TOYOTA DEALERS HERE IN LAS VEGAS, NEVADA ARE ADDING A MARKET ADJUSTMENT PRICE (AS THEY CALL IT) OF $5,000 ADDITIONAL TO WHATEVER THE PRICE OF THE BRAND NEW ORDERED UNIT THAT A CUSTOMER PLACES. SO FAR, DEALERS ARE HAVING A HEYDAY BUT THE FTC (FEDERAL TRADE COMMISSION OR DMV DEALER DEPARTMENT SERVICES) OR WHOEVER IS IN CHARGE OF CHECKING THESE UNSCRUPULOUS PRACTICES IS NOT LIFTING ANY FINGER TO PUNISH THESE SCAMS BY AUTOMOTIVE DEALERS ESPECIALLY TOYOTA DEALERS BECAUSE THEY KNOW THAT HYBRID MODELS ARE SELLING LIKE HOTCAKES AND BUYERS JUST TURN THEIR BACKS AND GO FOR WHATEVER IS IN FRONT OF THEM WITHOUT EVEN CONSIDERING THE CONSEQUENCES LATER ON IN THEIR FINANCIAL BUDGET.

FTC Staff
September 13, 2022

In reply to by RINGO IN LAS VEGAS

The comments you put in here in blog are not added to the formal rulemaking.

Add your comments to the rulemaking
Online: Go to www.regulations.gov/document/FTC-2022-0046-0001 and click on the COMMENT button.
OR
Mail your comment to: Federal Trade Commission, Office of the Secretary, 600 Pennsylvania Avenue NW, Suite CC-5610 (Annex C), Washington, DC 20580.

Paul Luther Da…
September 12, 2022

I bought a care from Kings Auto Mall in Cincinnati Ohio. They said a SUV care would tow 3 ton of landscape equipment and they would install a hitch to accommodate. They lied and told me that the new 2-wheel front wheel drive SUV were doing better than 4x4 trucks. 2 weeks went by I do more research. Low and behold they lied. I had 10 customers who wanted flower gardens done by me. They refused to allow me to pull anything in their grass yard without a 4x4 to protect their yard. When I called the dealership, they told me I was stuck with the vehicle. I did not make any more payments. I felt that if I was going to go in debt after bankruptcy I would on settle with something that would help me to start a business. I already had a family care and really did not need another. 6 3 months go by and I get tired of the run around and take the care back to the dealership. The finance company finally called me and asked where the care was 3 months after I dropped it off at the dealership. They said the dealership swears they never got it. Then I find out they lied by me driving up to the dealership and seeing a sign where they tow vehicles off their property. They said I was responsible for the tow bill. When I called the finance company back, they had a hard time believing me. However, they got the car back, but this messed my credit up pretty bad. I am on a set income and doing all I can to make ends meet. The dealership really repeated a lot of times that I could not buy a 4x4 truck because the finance refused to sell me what I needed. This has got me to the point that if I cannot pay for a car with cash as a brand-new car. I would go to buy here pay here. I know I am buying someone else's problems.
At least they do not sell me what I don't want.

Jay
September 12, 2022

This should have happened decades ago. The dealerships especially in my area are charging absurd amounts in fees and mark ups, lie over the phone to get you to come in, take a deposit for a brand new order then mark it up when you go to pick it up.,they need more regulation…

Tim
September 12, 2022

I was scammed out of $22,500 trying to flip a car. I should have known but greed got the best of me.

Matt Mann
September 20, 2022

This is really a breath of fresh air to present and future car buyers even perspective tire kickers.