Tech support scams, which get people to pay for fake computer help or steal their personal information, are convincing. You might already know the signs of a tech support scam, but do your friends and family? Here’s what they need to know now:
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Companies like Microsoft don’t call and ask for access to your computer. If you get a call like that, it’s a scam.
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Real companies also won’t ask for your account passwords. Only scammers do.
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Tech support scammers try to convince you they’re legitimate. They’ll pretend to know about a problem on your computer. They’ll ask you to open normal files that look alarming to make you think you need help.
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If you do need computer help, go directly to a person, business, or website you know you can trust. General online searches are risky because they might pull up another scam.
If people you know were already scammed, here’s what to tell them:
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If you paid with a credit or debit card, call your credit card company or bank immediately and tell them what happened.
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If you paid with a gift card, contact the gift card company (iTunes, Amazon, etc.) ASAP to see if the funds are still on the card and can be frozen before it’s too late.
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A tech support scammer who has access to your computer can install malware. Update your computer’s security software, scan your computer, and delete anything it identifies as a problem. Restart your computer to be sure the changes take effect. Going forward, download security updates as soon as they are available. Most operating systems have a setting to download and install security updates automatically. Use it. And install updates for your other software, including apps.
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If the scammer got your password for a financial account, or a site like Amazon, change the password immediately. Contact the company directly to make sure nobody has broken into your account.
Report your experience to ftc.gov/complaint. You’re not alone, and reporting these scams helps law enforcement go after the people behind tech support scams.
In reply to I JUST RECEIVED A CALL FROM by REX
In reply to I spent all morning with by Sheila C.
Yes, if a scammer has your bank account number and passwords, contact your bank. Explain what happened. Change all the account numbers and passwords that you shared with the scammer.
In reply to Our machine is caused to by Linda
Your computer might be infected with a virus or malware. You should update the security software you are using on the computer. Then, use the security software to scan your computer to see if there are viruses or spyware. If the software finds problems, delete the problems.
You can check the browser to see if also it has tools to detect malware. Some retail stores offer tech support.
In reply to Ok, I get the tip on warning by Strongamerica
Please go to www.FTC.gov/Complaint to file a complaint. The information you report at www.FTC.gov/Complaint goes into a secure database that the FTC and other law enforcement agencies use for investigations.
The comments you put here on the blog do not go into the secure law enforcement database.
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