You might have heard that AT&T agreed to return $60 million to customers for allegedly reducing the data speed on their unlimited data plans without telling them.
In its 2014 complaint, the FTC said that AT&T’s practice of data throttling – slowing down the data speed for unlimited customers who used large amounts of data – was unfair and deceptive. It was unfair because AT&T promised unlimited data, but didn’t give customers the data they paid for. And it was deceptive because AT&T didn’t tell customers it was reducing their data speed, says the FTC.
Customers who pay for unlimited mobile data have a right to expect to get unlimited data. If the company will slow down the data speed for users who exceed a data cap, it must tell customers it’s going to do that.
After the court approves the settlement, the money will be distributed to AT&T customers who signed up for an unlimited data plan before 2011 and were affected by the data throttling. Customers do not have to do anything to get their portion of the settlement: current customers will get a credit on a future bill and former customers will get a check in the mail.
It is your choice whether to submit a comment. If you do, you must create a user name, or we will not post your comment. The Federal Trade Commission Act authorizes this information collection for purposes of managing online comments. Comments and user names are part of the Federal Trade Commission’s (FTC) public records system, and user names also are part of the FTC’s computer user records system. We may routinely use these records as described in the FTC’s Privacy Act system notices. For more information on how the FTC handles information that we collect, please read our privacy policy.
The purpose of this blog and its comments section is to inform readers about Federal Trade Commission activity, and share information to help them avoid, report, and recover from fraud, scams, and bad business practices. Your thoughts, ideas, and concerns are welcome, and we encourage comments. But keep in mind, this is a moderated blog. We review all comments before they are posted, and we won’t post comments that don’t comply with our commenting policy. We expect commenters to treat each other and the blog writers with respect.
We don't edit comments to remove objectionable content, so please ensure that your comment contains none of the above. The comments posted on this blog become part of the public domain. To protect your privacy and the privacy of other people, please do not include personal information. Opinions in comments that appear in this blog belong to the individuals who expressed them. They do not belong to or represent views of the Federal Trade Commission.
In reply to I have been an ATT suscriber, by Gary Nemerofsky
After the court approves the settlement, the money will be distributed to AT&T customers who signed up for an unlimited data plan before 2011 and were affected by the data throttling. Customers do not have to do anything to get their portion of the settlement: current customers will get a credit on a future bill and former customers will get a check in the mail.
In reply to After the court approves the by FTC Staff
In reply to Thanks for the effort put by seispro
In reply to Thanks for the effort put by seispro
In reply to After the court approves the by FTC Staff
In reply to How much per customer will we by beth
In reply to I received check for $12.09 by Former AT&T customer
In reply to How much per customer will we by beth
In reply to After the court approves the by FTC Staff
In reply to Add me to the list. by twinky47
In reply to I've been having the same by Debbie nicholson
In reply to This kind of Corp. behavior by Paul from NY State
In reply to How do I know if I’m by easyeddy
After the court approves the settlement, the money will be distributed to AT&T customers who signed up for an unlimited data plan before 2011 and were affected by the data throttling. Customers do not have to do anything to get their portion of the settlement: current customers will get a credit on a future bill and former customers will get a check in the mail.
In reply to After the court approves the by FTC Staff
In reply to After the court approves the by FTC Staff
In reply to After the court approves the by FTC Staff
In reply to After the court approves the by FTC Staff
In reply to What about if the recipient by SpyPigeon
In general, programs that send refunds by mail will update addresses with the US Postal Service National Change of Address Database before they start the mailing.
Also, refund programs usually have a customer service phone number or email address that you can contact if you have questions.
The AT&T settlement was announced very recently. You can check with AT&T and the FTC for more information in the coming weeks.
In reply to In general, programs that by FTC Staff
In reply to I have AT&T I had unlimited by Teri61
After the court approves the settlement, the money will be distributed to AT&T customers who signed up for an unlimited data plan before 2011 and were affected by the data throttling. Customers do not have to do anything to get their portion of the settlement: current customers will get a credit on a future bill and former customers will get a check in the mail.
In reply to In the latter part of the by Cappy
In reply to What if our address has by undrthstars
In general, programs that send refunds by mail will update addresses with the US Postal Service National Change of Address Database before they start the mailing.
Also, refund programs usually have a customer service phone number or email address that you can contact if you have questions.
The AT&T settlement was announced very recently. You can check with AT&T and the FTC for more information in the coming weeks.
In reply to Will I automatically be by john oestreich
After the court approves the settlement, the money will be distributed to AT&T customers who signed up for an unlimited data plan before 2011 and were affected by the data throttling.
Customers do not have to do anything to get their portion of the settlement. Current customers will get a credit on a future bill. Former customers will get a check in the mail.
In reply to After the court approves the by FTC Staff
Pagination