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If you need furniture or appliances but don’t have the cash to buy them outright, you might be thinking about other payment options. If you do, pay attention to terms written in fine print that might have you paying much more than you thought.


In a proposed $175 million settlement, the FTC says Progressive Leasing, a company offering virtual rent-to-own payment plans out of retail stores, led people to believe they’d pay the cash or retail price for furniture and other items. Ads and salespeople promoting 90-day “same as cash” prices enticed people to buy from stores using Progressive Leasing as the form of payment. But, according to the FTC, people usually wound up paying much more than the ads and salespeople told them they would.


When shoppers asked questions — about other charges like the interest rate — the FTC says Progressive Leasing had trained sales associates to say there was no interest rate because the payment plan technically wasn’t a loan, leaving out the fact that there were, indeed, other types of additional charges. Once people signed up, Progressive automatically enrolled them in monthly payment plans that withdrew money from their bank accounts over 12 months. As a result, people typically paid about twice the retail price when they paid according to these plans.


Keep in mind that you may have more options than you think when buying big-ticket items. But if you come across ads and salespeople promoting low payments, zero interest, or other attractive terms, have them explain exactly what you’re signing up for. Always ask:

  • How much the payments will be?
  • How long and how much it will take to pay in full?
  • Are there other fees or costs – including if you pay off early?

If you don’t get straight answers, walk away and tell the FTC.

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Angel Murillo
April 28, 2020
Exactamente eso me nos paso con mi hermana compramos unos muebles en rooms to go y terminamos pagando casi el doble del valor con un credito engañoso donde durante 18 meses no hibamos a pagar intereses no nos expkicaron que si se fallaba un mes nos montarian intereses sobre el monto total y cuando decidemos pagar la deuda de una sola ves para no seguir pagando cada mes los intereses igual hicieron la convercion por los meses que nos hacian falta y nos cobraron intereses, nos sentimos estafadas engañadas y robadas, realmente juegan con la inteligencia de las personas no son claros y asi siguen haciendolo y nadie los para de esto hace 4 años y siguen trabajando con la misma promocion.y sus productos no son de la mejor calidad como lo hacen creer, sobrevaloran los productos me vendieron una alfombra que solo cotice y antes de decur la viy a llevar ya me la tenian facturada y cuandio yo le dije no la voy a llevar me dijo el vendedor, ya no se puede devolver porque ya la facture, imaginence como me sentí luego cotice la misma alfombra en otra tienda y costava la mitad de lo que me habia costado en rooms to go.
April 20, 2020
this information came in late to my life, i'm struggling to pay for some funiture i thought i was purchasing and in fact its like a very expesive lease...expensive mistake that looked really good at the time of are right read the fine print.
April 20, 2020
The real problem is the concept of "fine print" to begin with. Why should consumers have to read through legal jargon to find out the actual conditions under which they are buying something? The FTC should require that all the purchasing conditions be written in plain language, in plain sight, and be part of any explanation of purchase.
April 20, 2020

In reply to by Victoria

I don't understand why there would be a fee for paying off a financing arrangement early. Doing so shows a customer is being responsible. With few exceptions, I think installment programs are a total ripoff.
April 22, 2020

In reply to by Victoria

Totally agree with Victoria
April 25, 2020

In reply to by dsbosley

U deserve a standing ovation for this comment! So very true!
April 20, 2020
I thank you for being the voice of reason where this world is seeing things never before thought possible.
April 20, 2020
April 20, 2020
A very important question to ask is sort of a combination of Questions 1 and 2: How much will I end up paying if I use the Rent-to-Own plan and pay off in full in 90 days, and how much if I end up taking longer to pay off the purchase? Compare the answers (double check their math if you are able to) to the actual Cash Price.
Mary D
April 20, 2020
Thank you for the alert on this one.
April 20, 2020
"If you don’t get straight answers, walk away and tell the FTC. " And the FTC will do what? How much of the $175 million settlement (and do settlement terms include Progressive Leasing admitting no fault? No admission to intentionally ripping people off?) will be going to all the people ripped off? Will they receive full restitution? How many years did it take for FTC to act & convince the DOJ to sue?
April 20, 2020
This new is very useful and I thank you guys.
April 20, 2020
Twice the amount try three times the amount and counting. These cut throat lenders are experts at wordind these contract that at best you need to be an attorney to understand and then to add even more you would need to sit down and read the novel that you have now paid to sign "after the fact". It doesn't come out untill you're now asked to pay and pay and you've now been taken on this rip off journey . Unfortunately then it's to late.I agree with know what your signing but how about regulating these sharks. Make it simple direct and to the point. Telling us to beware is not really addressing the vulnerability of people who can't afford to pay everything up front and exploit the situation. Isn't that really where this needs to start? Education after exploration kinda like a slap in the face.
Gin Adams
April 22, 2020
Your telling me! We could & should have bought our washer & dryer straight out. Which would of also given us the added benefit of selecting a set that we truely wanted initially! However we would had needed the 10% discount to do so, which also meant we needed to use the mother in laws Lowe's card. Unfortunately the ideal of paying less & over time is appealing & always claims victims since everyone prefers to hold onto as much as they can rather than dropping most or all the cash they have at once. Which I'm guilty of occasionally myself. However when my kids father began helping me get back on my feet, after my family politely damaged or destroyed everything they bothered returning, which I'd be generous in saying amounted to about a quarter. Since I logically had the odasity to press charges against them for raiding my home like they'd been Xmas shopping on Black Friday, relieveing my children & I of all our possessions from our underwear, down to our silverware & groceries! Hated replacing my maytag that had functioned immaculately the last 15 years, so I definitely had my heart set on getting a silver, or teal blue set. Anything other than white. Unfortunately because I now overwhelmingly needed everything required to furnish a home. And his mother's hatred for me has been so notorious that its fed her refusal to be apart of our children's lives, inspite the fact of me getting him off drugs, pushing him till he got the extraordinary career he has today. Ultimately although we could had placed the percise amount in her hand, & been able to achieve most of what we needed to refurnish my home for our children. It opened him up to fall pray to this exact scam. An while we didn't end up with the most ideal brand, we did manage to get a silver set. Unfortunately we're now in year 5, just got that set paid off last year, costing us well over $3500.00 for a silver digital top load LG washer & dryer set that should have been just over a grand. So he is still trying to help me work towards replacing majority of the things we need that had been stolen, including big ticket items like our livingroom furniture. While these companies & retail places may not know the details of each individuals lives they pray upon, trust they definitely count, bank, & pray on the basic fundamentals of reality in this world. So while most are trying to create these delusional bubbles to escape or shield themselves from it, they are ALWAYS looking to capitalizing upon the fact that EVERYONE has some sort or drama or challenge in life they're facing! An in a world that acts like it can't rotate & sun will not rise without money, lies, & fake personas, its basic human nature to want to hold onto as much cash as possible, extending from the desire/need to prepared for that unknown future. An sometimes even if it means going without, or waiting till that next pay check(s). Usually your best option is to purchase something straight out. I personally despise the way our system works. An was definitey determined to not accumulate & repeat the massive credit card debit generation before me acquired. Unfortunately I learned the hard way, refusing to own one at all, is just as bad as maxing them all out!! Your best bet is to wait till you have enough to make the purchase flat out, but do so with a credit card, & pay an 1/8 or so off every week, cause they penalize you for paying something off too soon, & refuse to even acknowledge or calculate a cash purchase into a credit score. An you can't purchase majority of the big ticket items in life without having a decently high number. My 1st car, 1st home- a 2bed 1 bath, & furnished it by time turned 19. Absolutely none of it registered, & didn't matter how many titles I owned free & clear & could hand them, no lender would touch me when I eventually learned the mistake I made, & was trying to begin the journey of building my credit score.
June 16, 2021
so I'm trying to figure out..if im one of the consumers that they misled what do I do. They are still taking money out even when my purchase wasn't as much. I bought 1700 they are asking for over $3,000 I paid majority because they are automatically taking from my account..who do I contact for progressive leasing
November 04, 2020
Please add me if its not to late
Sabrina F
November 27, 2020
How do I become part of the progressive leasing lawsuit?
June 16, 2021
I purchased a sofa $345.00 total $857.00 I purchased a bed $299.00 total 634.00 May 2019
Mr. Consumer
January 30, 2021
My question is do the people who used progressive receive any on this settlement if they have already been charged high interest over the periods in question. Some have used Progressive multiple times. How is his rectified and is Progressive allowed to keep doing this over the multitude of stores they provide this service for?
June 11, 2021
The sad thing is that these types of scams target the people who most need the help. My husband and I lost our home and had to file bankruptcy when he became unable to work and his disability stalled for 5 years!!! During that time we needed help with essentials and any extras such as furniture. My husband passed away in 2017 at age 57 from complications of his illnesses and disability. People do not deserve to be ripped off just because they are having a hard time.
June 11, 2021
I just got a refund check from the Progressive Leasing settlement. I came to the site looking for answers after calling the number listed in the letter. Neither was that informative. I wanted to know how was the amount determined per individual. I had two loans from them. My interest paid two them exceeded the amount sent to me in this check. Please explain?