If you’ve been following the news, you’ve probably seen that the iconic Toys"R"Us is winding down its business operations in the U.S., and closing its stores across the country, including stores in Puerto Rico.
According to Toys"R"Us, you have only until April 21, 2018 to use your Toys"R"Us gifts cards. Advice from Toys"R"Us customer service representatives is to use your gift cards as soon as possible, whether in-store or online.
Something else to consider, purchases from a company that’s going out of business are usually “final sales.” That means you should choose wisely because you probably won’t be able to return the item for a refund. Even if store credit is an option – you’d want to use that quickly too. If you have questions about refund and return policies, ask before you make any purchase.
In addition, Toys"R"Us says its other customer programs, including Endless Earnings, are being honored until April 21, 2018.
To learn more, see Gift Cards and Going out of business sales.
Note: This blog post was updated to reflect the new deadline date of April 21, 2018 to redeem gift cards.
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You can report a problem you have with a company at FTC.gov/Complaint. The information you give goes into a secure database that law enforcement uses for investigations. The comments you put here on the blog don’t go into the law enforcement database.
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You can report this to the FTC at FTC.gov/complaint. The information you give will go into a database that law enforcement agencies use for investigations.
You can also contact your state Attorney General.
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According to Toys"R"Us:
You can tell the FTC about a problem you have with a business at FTC.gov/complaint.
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