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Getting a call from a debt collector can be stressful. But it can be downright frightening when the caller uses lies, profanity and threats to try to get you to pay. In a case announced today, the FTC says a debt collection operation in Charlotte, NC pretended to be lawyers. Really, they were not lawyers and had no authority to collect debts.

The FTC says the “collectors” used a variety of names to make people think they were dealing with a law firm. The imposters told people they were delinquent on a payday loan or other debt and threatened them with arrest, jail time, or getting sued unless they paid by credit or debit card over the phone.

Sometimes, the callers had personal information, like Social Security and bank account numbers, or relatives’ names. The callers used this information to convince people that the calls were legitimate.

In truth, the FTC says, the defendants pressured people into paying debts they never owed.

You can’t be arrested for not paying your bills. If a debt collector calls about a debt – and before you agree to pay anything – ask for a written proof that says how much money you owe and to who, and what to do if you don’t think you owe the money. By law, debt collectors have to send you a written document, called a validation notice, within five days after they first contact you. If they don’t, that’s a warning sign that they may not be legitimate.

Debt collection complaints account for nearly one-third of consumer complaints to the FTC. If you, or someone you know, has gotten a suspicious debt collection call, report it to the FTC at With your help, we’re finding the bad guys and putting them out of business.



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The purpose of this blog and its comments section is to inform readers about Federal Trade Commission activity, and share information to help them avoid, report, and recover from fraud, scams, and bad business practices. Your thoughts, ideas, and concerns are welcome, and we encourage comments. But keep in mind, this is a moderated blog. We review all comments before they are posted, and we won’t post comments that don’t comply with our commenting policy. We expect commenters to treat each other and the blog writers with respect.

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May 13, 2018
I received a message left on my cell phone on May 11,2018 from a Company that call themselves Capital Reassurance. You can find the message that was left below; This message is solely intended for (mention my name}. Our mediation Department at Capital Reasurance has received a pending complaint naming you as the respondent. It is imperative that you contact our mediation Department to provide a statement at 931-225-1030 Reference file number xxxxxxx.
June 07, 2018
I got a call from a company called capital reassurance and told me I owe on an old pay day loan but could not tell me which company just said that they work with many pay day loan company's but threatened that they would sue. Does this seem legit?
FTC Staff
June 07, 2018

In reply to by aar2018

If a debt collector calls about a debt, before you agree to pay anything, ask for a written proof that states how you owe, who you owe money to,  and what to do if you don’t think you owe the money.

By law, debt collectors have to send you a written document, called a validation notice, within five days after they first contact you. If they don’t, that’s a warning sign that they may not be legitimate. Read more about warning signs of a fake debt collector.

June 22, 2018
Received a call yesterday from an unknown number. When I answered, they asked if I knew ______ and if I could have him call them at 866-295-7972, phone number for Mark Roberts and F&M Capital. She claimed they are a law firm but they are a collections agency. I called the number and spoke with a man working in the office of Mark Roberts. At first he was calm but as time went on he became more frustrated and threatening. He claimed that notices had been sent to my friend several times at a certain address (friend hasn't lived there in years). I asked how they got my phone number, and they claimed to have run a background check on my friend and got my info that way. The only thing I can think of is they checked his facebook account and found me that way, as we are not legally bound in any way. The man claimed the phone number they have for my friend doesn't work. I find it hard to believe that they could get my correct info, yet can't get my friend's phone number or current address. They have also called his mom and ex-wife. They claim it is a military loan that he defaulted on, and they are looking to charge thousands in interest and want to claim he defrauded the government and he is in possession of stolen property (loan was used to pay for furniture apparently, I told them he doesn't have the furniture). I kept repeating to them that they needed to send him notice of all of this and that by law they need to validate the debt. He was insulting and said "this isn't some Discover credit card, this is a military loan and he is violating UCMJ" The man stated that they would be filing a case by the end of the day. Because I kept repeating that they need to mail him the information, the man said he was tired with arguing and I hung up the phone. I looked up F&M Capital and it appears they are Fenton & McGarvey and there are many complaints on them. They called my friend's mom about 2 months ago with the same claims about filing in court and it would be filed by the end of the day. The man I spoke to claimed it was new, and when I told him I knew they had called before, he said it wasn't new. I am not sure how my friend can get this taken care of. They seem reluctant to mail anything.
July 20, 2018

In reply to by juh767

I received so many texts and calls from family and friends about a supposed account I had with a company that is seeking to file a formal complaint in a county I haven't lived at in years. This exact number, a different person, but same company. All in regards to some furniture, stolen goods and fraudulent services rendered. They are trying to fish information about me for identity theft. They haven't contacted me directly by phone, email, or by mail, and when I confronted them, they attempted to keep stating that I will be charged and blah blah blah. It's all bogus.
September 06, 2018

In reply to by juh767

I had a call from Mark Roberts at F&M today. They have a robocall that calls all day. He said it's from a bed I supposedly didn't finish paying off 10 years ago! He said I was being sued for theft of goods/property. I didn't know until today, they've been calling my mom with the same robocalls for months now. He told me I had a sarcastic attitude.
susie homemaker
June 28, 2018
Trying to find out if Carter & Assoc. is a legit law office in TX. I'm in SC. "David Hampton" has called me numerous times about an old bank account that supposedly was overdrawn 10 years ago, and now I owe a bunch of money to clear it. The bank merged 11 years ago with that bank & my bank says they have no record of this overdrawn account or a charged off account.
Leigh J.
June 29, 2018
I received a call from Capital Reassurance regarding a payday loan that was owed. I asked the gentleman to please provide me with something in the mail so that I could verify this was true. He stated that something was mailed to an address where I have not lived in over 5 years and that it was my problem because I didn't update my information, so it needed to be handled now and that they cant mail anything. He immediately got really nasty and threatened with the courts. He transferred me to someone to set up a payment arrangement and I did. I gave them my card information and they were going to take 100, 150 then another 150 later in July (which was dumb on my part). The email that they sent to me did not seem legit. After Googling all company names used (Capital Reassurance, Web loan, Garret & Associates) nothing was adding up. Everything that was popping up was scam alert or nothing was coming up at all and not to mention the address that was on the email was a medical office in Florida. After not feeling good about the situation I called my bank and immediately had them deactivate my card and send me a new one.
July 08, 2018
I have gotten calls from 3 different states about bogus debts of my deceased husband. Also, they are harassing other members of my family.
August 19, 2018
Keep getting calls from 410 306 5975 Over a time barred debit. Limitations here is 6 years it’s been nearly 9. I have told them this. They refuse to give a fax number or an address. Had a lawyer call them same thing refused to provide and address . Every 2 weeks the number changes. I have contacted bbb fct fcc Clark Howard in Atlanta for advice and no one cares . These people keel leaving voice mails regarding a faxed in complaint and that I need to be served at work or home. They call my relatives and leave this message as well.
August 20, 2018
This company has been harassing me for a while now. The name of the supposedly company is Capitol Reassurance.. I have been scammed before by people from over seas like India and it was stressful. Ever since that happened to me I started to look up numbers on google and have seen that other people have dealt with the same thing about getting harassing calls from the number.. The number that has been calling me is a ‭1 (334) 557-1883‬. Again when I looked up this number on google I have seen people report it on 1800 notes. I looked up the company by name and I have not seen anything with that companies name or anything.. so have just seen is Capitol LLC I guess a fake personation of a law firm and thats it.. What I did do was registered the number on the national do not call list and wrote on comment on this “company” calling me everyday and leaving me voicemails saying my name with a automated voice and then a regular person says that I am the respondent of a claim or I have a pending compliant against me.. I even blocked this number from calling me on my iPhone but they still have a way of still contacting me from another number and it’s really getting annoying!..
August 31, 2018
Very similar to va8790's story. I received a call from a Restricted number who gave me a number (888-383-0821) and reference number. I called and gave them my reference number and was connected to the "Legal Department" of Bloomberg, Migoney, Meyers, and Associates, which from what I could tell after searching the web is that these guys don't even exist (anymore or ever, idk). I spoke to a guy named Mark Schultz as well but told him I refused to pay anything to him because I had already taken care of matter (Overdrafted Wachovia account from 9 years ago). He did have the last 4 of my social and the address I lived in 9 years ago when I opened that account. While I was on the phone I had pulled up my receipt from the real law firm that I had closed the account with over a year ago. He told me to fax him at 800-889-0390 the receipt and he would close my account. I got off the phone with him and called the real law firm I had closed the account with and they told me that I wasn't the first one to call them and report this as they had other reports of Wachovia accounts being called in a similar fashion. They assured that case and account was closed and not to respond to Mark Schultz. The law firm is going to reach out to Wachovia and inform them that people are trying to collect on their old accounts. Hope this helps. Again, very close to va8790's story. Don't fall for it, Mark sounds legit, but don't do anything unless you get official documentation.
October 15, 2018
I’m getting a robo call from a 518-504-7513 something about charges on my name if finally had enough and some lady with a foreign name answered the phone ( hello) I asked who I was speaking with and said I would like to know who putting charges on my name I never got a response but I could here a mans voice in the background speaking in similar foreign tounge bet never got a response I’m thinking it’s a scam and may have put myself at risk for scamming not sure what to do
E Leah
November 20, 2018
Received a call from an unknown number, stating they tried to mail me documents which were returned undelivered. I just had a baby so I thought maybe it’s her birth certificate.. So I asked what address it was, woman recited my address with one digit off. She provided a phone number & case number for me to reach the people mailing the documents. ‭(888) 585-6356‬ So I call and I get connected with a woman named Angel. She recited my name, last four of my SS# and other information. She stated that I have an outstanding debt through Wells Fargo and I would be sued for over $3500 if I could not agree to make a payment of $357, or three monthly payments of $219. I asked her what address she had on file for me and she gave me my current address, correctly. Thought that was funny. I had her email me the document and no surprise, it’s bull. They send an agreement letter “via DocuSign” which isn’t even legit, won’t open up in my DocuSign app. The letter is signed by a Michael Rothwell. From R & R Group out of 1055 West 7th Street in Los Angeles, CA. There’s a fax number listed as (213) 418-2835. I hope no one falls victim to this scam.
December 03, 2018
I have a case opened against me in court regarding a debt, hearing date no one showed up because a summons was never issued on me, and now i am receiving a letter from another attorneys office saying they took over the case but it does not show as such on line. could it be legit?
FTC Staff
December 19, 2018

In reply to by Jmia

It's important to pay attention to legal notices. You could contact the lawyers to get more information about what they are doing with your case, or contact a clerk at the court where you were recently to find out what is happening with your case.

December 27, 2018
I have been harassed for the last three months from a supposed debt collector calling themselves In House Processing they are trying to collect on a debt from 8 years ago. I do have a lawyer on the case. These crooks will not give there address or a phone number because they change there numbers. These people need to be put in jail
January 21, 2019
Some called from Katz legal services I believe is a scam. They called to work and personal phone 888-504-5630 When you ask for more info they hang up on you
LouKy Lady
February 02, 2019
After a federal background check was run on me, for a federal job, I started received mail and debt collection notices from Fenton & McGarvey. Later I discovered thru Facebook that a lady in my office was a friend to an F&M employee. I don't know if my personal information was sold , or if my info was sent by the gossip grapevine, but I'm thinking about filing a complaint, because F&M used unethical methods to track me down after I was hired at the Census Bureau
June 06, 2019
Received a letter on 2/9/19 from Pacific Legal Group complaining I have "Notification of Lawsuit Filing and Civil Complaint" from Advance America for $1,060.07 which will be due on 2/15/19 if not received by that date I would be served a summon and aggressively enforced of the lawsuit. Letter also contain that I be sue for NSF fraud, and the letter was also sent to my local County Courthouse in Municipal Court which was supposedly happen on 2/1/19. I have contacted Advance America myself and talked and told them about this letter and ask them if I ever had a loan through them, their reply was no. I have also contacted my lawyer about this letter and he told that the is a scam. When 2/15/19 came I got a text message the same day at 12:10 pm from Pacific Legal Group tell me "We recently notified you by US mail that a lawsuit has been filed against you regarding your severely past due account with ADVANCE AMERICA. After a recent case management conference, we are extending for a out-of-court settlement onetime payment of $295 this settlement must be made absolutely no later than 2/22/19 you can make a payment over the phone at 888-273-2828 or online at www. pacificlegal. net. As of 2/23/19 I didn't make no payment because I know this is a scam. I have contacted several law enforcements including the District Attorney's Office told me that this is scam. I was never given any other letter previously nor no phone calls just this letter. So I am going from what Advance America, my lawyer and the District Attorney Detective told me instead of that letter and text from them.
March 07, 2019
I am currently getting calls from Cox and Associates- said a complaint was filed against me because I took out a payday loan on 10/4/2013. They could not tell me where. They said it was a short term loan for 580.00. I asked why haven't they sent me a notice in the mail? The lady I was speaking to said she could not send me anything. This place had the last four digits of my of my social security number, my email address, and my old address. They are using the number 1-844-878-4906 How do we stop this from happening?
March 10, 2019
Belle, My elderly father and and brother in law keep getting phone calls from different numbers but the same person saying they are looking for me and I owe money. They ask them for my birthdate and social security number. Won’t give a name but said they are with “the firm”. I also received a phone call from the “IRS” saying they were arresting me that day for tax fraud if I didn’t pay. When I asked the guy with the foreign accent what his badge or if number was he became very vulgar. When I asked how many time he has gotten away with this he said with everyone except me. He was extremely vulgar, sexual, threatening, and even laughed when I told him I knew he wasn’t from America. When I told him I was calling authorities, his response was “good luck finding me” as he laughed. Is there nothing that can be done about these phone calls.. there is no telling how much money these people are making off of their innocent victims.
Scam attempt 3…
March 19, 2019
Two family members received call from Capital Reassurance Mediation Department - 970-698-9023 regarding someone other that the person associated with the cell phone number. When we called back they hung up when we wouldn't give them personal information. DO NOT GIVE THEM ANY PERSONAL INFORMATION, NOT EVEN YOUR PHONE NUMBER AS THEY ARE RANDOMLY CHOOSING NUMBERS.
Ben C
April 03, 2019
I kept getting “unknown calls” on my phone decided to finally answer and it was a lady saying she was with the county processing service and had papers ready for me to be sued. She claimed not to know the details but gave me a case# and to call 888-817-9323. I did and found out they had a claim for a credit card in 2007 that’s right 12 years ago and they said I could go to civil court and it could amount to over $2500 for a $1200 claim they had. This was something I paid for in 2010 for $482. He said he was from Hudson and Rosmoor and was calling from Compton, CA and they represented Guaranteed Asset Servives who held the note. Looking up both neither name came up. I told him send me a letter. ( They have to within 5 days) What’s troubling is about two years ago I got a call about the same matter and they used different names for companies involved. I did get the guy to send me something email and that had an address which I traced later to a Mail Box Etc with the same address in Southern Ca. These people are nothing but thieves.
April 26, 2019

In reply to by Ben C

Hey Ben, I just got an exact same call from them about an old credit card from 2007 that was closed in 2010. First it was a private blocked number saying she was from the county office serving me papers for a lawsuit. I asked what and who was serving, and she said the same thing, only gave me a phone # and case #. I called and spoke to some guy Luis from Hudson & Rossmore Law. He said he sent a letter, but he sent to an old office. He then emailed me an docusign letter for me to pay a balance that I took care almost 10 years ago. The thing is that I don't have any records/proof because it was so long ago and I purged old receipts, etc. What has happened so far in you situation? Did anyone ever show up to serve you papers?
michigan 3086
June 28, 2019

In reply to by DD

Hudson Rossmoor people called about 2 months ago now they are back at it gave me number to call them of 833-310-1523 so far this time just me but pervious times other people with same last name including a sister in fl.
joe 10001
July 16, 2019

In reply to by michigan 3086

My younger brother had a voicemail from them. I'm an attorney and searched, found nothing, called the (833)310-1523 number, a male answered the phone, sounded about mid 20's. I wouldn't tell him my name so he got really unprofessional and I ended up yelling at him and he was threatening to sue me etc. etc. Long story short, the guy on the phone (American, California accent) searched the number I called from, read my name to me, and threatened to file charges if I keep calling. I think we need a reverse caller scam group that calls these numbers to blow off steam on these guys ;D. I don't get heated very often, but jeez, this guy was horrible. We'll see if I can't track them down.
September 06, 2019

In reply to by joe 10001

Joe what ever happened with these people? I got a call yesterday from Unknown number same thing claim number and trying serve me blah and I never gave my name she said they attempted to serve me at an address I lived at 13 years ago! She then said I needed to call Hudson and Rossmore at (833) 802-6566 within 24 hours. I know some of these people that buy old debt can proceed in court. They never stated what this is for and not sure I want to call to be screamed or threatened too. What was the outcome with your brother or anyone on here with these scam artists Hudson and Rossmore. Would love any advice
July 18, 2019

In reply to by michigan 3086

April 10, 2019
I am getting calls from a DAP & Associates about a legal complaint under my name, started first couple of times as Tiffany Norris, then the last time as James Ballman. The number they tried to contact me is (866) 680-8540. I have had this kind of call before, and I already know its totally fake, just want these stupid calls to stop.
September 20, 2021

In reply to by johnsonlu

This is exactly the company that called me today saying that I have a matter in their office and gave me a file number. I’m ignoring it because I haven’t received anything by mail, have been a victim of identity theft several times, and I wasn’t even living in the country when they claimed this happened smh. I just wish that they would stop harassing my work number!
Don't use your…
April 20, 2019
Can a debt collection for mail u a letter using a law firms letterhead that hasn't even looked at the case they do state at the bottom they are not a lawyer but that still doesn't seem like that should be write. That is a scare tactic.
May 07, 2019
This is happening to my father right now. someone is pretending to be a law firm in NC. We have asked them for their bar ID and they say they can't provide it because it's tied to their bank account. Total BS! They are fraud. Don't fall for scams from Logan & Bradley Acquisitions!
May 15, 2019
I had people go to my place of work from Malleken & Associates and the HR dept called me with the phone number and ref. #. Is this legal? When I called back they had my full social security number. The number they left was 866-810-5889. I called a second time to ask for their address and they refused to provide it to me. This is ridiculous! Should I call my employer and let them know it is a scam?
June 07, 2019

In reply to by ddee08

I recieved a call from Melleken & Associates also. Very aggressive, claiming they are trying to serve me a petition. Several conversations, I requested debt validation, no answer. I also asked for their mailing address so I could respond in writing, return receipt and they refused to give it to me. Representative's name was Bryan Paulson, allegedly. 888.242.9257. All signs point to a scam.
New Scam
June 06, 2019
I received a call from a gentleman who indicated that he had a confidential envelope from the "courts" to deliver to me at my current home address. He indicated that he was required to make 2 attempts to deliver the package to me and then the courts would take over from there. He used the Goldstein Weiss law firm name and a phone #877-205-6005 along with a case #. It sounds like they have moved on from debt collecting to trying to make a person think that there is a lawsuit pending etc. I will report my incident in the FTC database since it is not directly related to debt collection.
June 10, 2019
I just received a call from a guy claiming to be Luis Robles of Hudson Rossmore Law Group wanting to serve my mother over something and wanting me to find out why she wasn’t around to receive the documents. I was given a case # and everything...I expressed my skepticism and he got belligerent bad-mouthing my mother and me. I asked him to quit calling and he said he’d stop calling me but they “will still go after her and make her pay”. Just filed an FTC complaint with the info....please catch these dirt bags.
June 12, 2019
I was called on the phone by a man who said, he was from Atex. He told me someone would serve me a summons or paper work on Thursday, and the date, but I was really nervous, so I didnt get the date. He didnt give me any details, but kinda got upset when I told him I might not be home. I have no idea what it could be for. I called the number back and got a lady, and she said, she would check for me. She came back on the phone and said, it must of went forward, that there was no information on me. Help??? I dont know what it could be!!
Sick and tired
June 26, 2019
Get calls all the time about debts I dont know about just got one today with a court case number but nothing else no amount or who I am suppose to owe just a number to call
June 26, 2019
Blocked number from a girl named Lori, pretending to be from a company called "premier legal support". They threaten to deliver legal papers to your office unless you call 888-665-4968 and 888-454-2343 give a " case number". They use new numbers every week to have you call them back at. She also told me over the phone that she knew where i worked and what my address was and that they were going to do and "investigation" for their client for my assets and banking info if i didn't call them back! Then, when you call the 888 number, its some guy that answers and says he's with Shapiro and Assoc and its nothing more than extortionists trying to phish to get your personal info. He actually hung up on me because i wouldn't give my name or info, and i blocked my phone number. Its been so bad with them calling me at work and harassing me, that i had to file a complaint with local law enforcement. They are calling my husbands number non stop as well. Something needs to done about all of this
July 19, 2019

In reply to by USA1

I keep getting similar calls everyday and they block their number so I can’t see but give me a number to call and a “case number.” At first it was a lady and now it’s just a foreign guy named Carl or Collin. Has a heavy Asian/Indian accent. Idk I can’t understand half of what he’s saying. I have trapcall which shows you the unknown number’s number. He calls from a totally different number 888-212-8455 and the number he leaves to call back is 844-847-8250. I have looked up theses number and no company is associated with these numbers. He also says he’s with lcs or legal courier/carrier services (which is a job title not a company name lol) and doesn’t say the firms name just refers to “filing firm”. I’ve filled a complaint with CFPB. I’ve downloaded RoboKiller and debating if I want to unblock their number and have a little fun with it lol.
July 02, 2019
Has anyone gotten a call from T and A with a phone number from LA?
Elsie May
July 05, 2019
I received a call from 888-691-9954. Notified me of a debt I supposedly had. I'm an accountant so knew it was immediately false. Only reason I answered was because they contacted family members. Anyway they told me to pay by visa or CC. I told them no one would give me a debit card or credit card because my credit is so bad, but I could pay with my girlfriend's checkbook. I asked who I should make the check out to, but they did not fall for that and hung up. I haven't heard back since. It's a terrible scam so please update any info founded. Even if they are a fraud company they have to follow debt collectors rules or they can be sued. If anyone can find any legit contact info its a start to suing them.
July 16, 2019
How do they get family's information?
July 20, 2019
Yesterday my fiancé received a call from someone claiming he was a lawyer and gave him personal information, stated he owed over 3,000 and could end up in jail if not paid. my fiancé thought he was legit so he went on and proceeded, he agreed to work out a payment. He paid 100 as a down payment , we have a joint account, the money was taken from T & E counsel. We called our bank right away after we received another phone call from the same person calling back to get my fiancé to sign a contract , at that moment the iPhone detected it was “scam likely “. We haven’t gotten our 100 back , but the guy stopped calling after he realized we had called our bank to cancel payment.
July 29, 2019
A company named Gateway Legal Services is calling my step-son's grandmother saying they have a claim against my son with the court here in town. They gave a reference number and to call 1-855-695-3756. I called the number and someone said they were a paralegal with the company and needed a reference number to look up the case. I didn't give them any information, said I was just checking for a friend who was calling, and why. He said it was in regards to a claim against my friend. I said ok and hung up. I checked with the district court and no case has been filed against my son. What is going on?
July 30, 2019
I received an email on how I need to pay a debt with a case number . No written letter an email only . Is this legal?
August 01, 2019
A close friend of mine received a call from this number today 1-877-862-9621. Even after blocking the numbers this NELSON BROWN always seems to call from a different number. NELSON BROWN claims he works for Dynamic Dedicated Financial Partnerships llc in Carrollton, Texas. This guy is claiming payment for a loan that was asked for about 10 years ago. After being asked to mail paperwork where it will help my friend understand more about this loan she is not familiar with Nelson Brown keeps insisting that he already sent out letters and that he doesn’t have to do so anymore because “ he doesn’t have to send out anything and because it cost money” So there I am repeating the same thing over and over again trying to get it through his head that no agreement will be taken until this ligimate letter is sent through mail Nelson Brown became frustrated and threatened that legal actions would be taken if he does not receive the money. This is very frustrating because my friend sufffers from anxiety and depression and tends to always give people what they want thinking they will leave her alone. she is a nervous wreck thinking she will face legal consequences because of this “ suppose loan” that she is unsure of. Has anyone else had a similar experience?
August 01, 2019
My brother in Maine got a call from 207-250-4697 saying they were trying to get in touch with me about mediation. I do no need any mediation. I have nothing against me. I have never lived in Maine. I live in TN. Can someone there please see who these people are that are harrassing me and my brother.