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Scammers are calling people and using the names of two companies everyone knows, Apple and Amazon, to rip people off. Here’s what you need to know about these calls.

In one version of the scam, you get a call and a recorded message that says it’s Amazon. The message says there’s something wrong with your account. It could be a suspicious purchase, a lost package, or an order they can’t fulfill.

In another twist on the scam, you get a recorded message that says there’s been suspicious activity in your Apple iCloud account. In fact, they say your account may have been breached.

In both scenarios, the scammers say you can conveniently press 1 to speak with someone (how nice of them!). Or they give you a phone number to call. Don’t do either. It’s a scam. They’re trying to steal your personal information, like your account password or your credit card number.

If you get an unexpected call or message about a problem with any of your accounts, hang up.

  • Do not press 1 to speak with customer support
  • Do not call a phone number they gave you
  • Do not give out your personal information

If you think there may actually be a problem with one of your accounts, contact the company using a phone number or website you know is real.

Read our article to learn how to block unwanted calls on a mobile phone or on your home phone. And if you do get a call you think is a scam, report it at ReportFraud.ftc.gov.

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The purpose of this blog and its comments section is to inform readers about Federal Trade Commission activity, and share information to help them avoid, report, and recover from fraud, scams, and bad business practices. Your thoughts, ideas, and concerns are welcome, and we encourage comments. But keep in mind, this is a moderated blog. We review all comments before they are posted, and we won’t post comments that don’t comply with our commenting policy. We expect commenters to treat each other and the blog writers with respect.

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We don't edit comments to remove objectionable content, so please ensure that your comment contains none of the above. The comments posted on this blog become part of the public domain. To protect your privacy and the privacy of other people, please do not include personal information. Opinions in comments that appear in this blog belong to the individuals who expressed them. They do not belong to or represent views of the Federal Trade Commission.

SCAM RECIPIENT
August 16, 2021
I got 4 Amazon Prime calls saying my Card would be charged 39.99, If i had issues with that call a AMAZON REP AT A CERTAIN NUMBER. iT WAS ON A sATURDAY, AND AMAZON PRIME IS 5.99 PR MONTH NOT 39.99.i BLOCKED AND DELETED AFTER FIRST CALL, THEN 3 MORE CAME MIUTES APART FROM ANOTHERR ROBO NUMBER. bEWARE.
Anderson83
August 16, 2021
I received multiple calls, minutes from each other, from different local numbers. These calls started at 3:30pm EST and are still occurring as I am writing this. They keep leaving the same recorded voicemail stating that it’s Apple & if I would like to return their call to speak to an Apple Support Advisor to call (315) 232-8257. I am getting beyond annoyed with these calls. I have blocked every single number that they have called on, but them calling every 5-10 minutes is getting ridiculous!
old people
August 17, 2021
We have gotten probably 20 calls this afternoon, from Apple, about cloud. Do not have either one. Did push 1 and asked that we be removed from list that I knew it was scam, they laughed, I hung up and at least 15 calls since, all from different numbers but using the 91-225... I am thinking we will probably get calls alnight. I am so angry that our privacy can be exposed like this
frustrated
August 18, 2021
Called saying amazon for a large purchase wanted me to verify if made, did press 1 then hung up without talking to anyone. Can they hack with just that ?
Blondieandred41
August 19, 2021
I keep getting calls from local numbers and always the same but the last 4 numbers digits are different each time. It is a robot voice stating that there is something wrong with my $300.00 Amazon order well for one I haven't ordered anything from Amazon in 6 months and I get these calls twice daily they are wanting me to press 1 if I ordered this or 2 if I didn't. NO WAY ! I simply do nothing and hang up and block every call they call from cause like I said its always different local phone number. If it was actual Amazon I do not think they would be calling from a phone number that is local which is from about 10 min from me. I have had problems with an Amazon order before and when I called about it the phone number was never local and they never contact me I always contact them. Since this has been going on I have been checking my amazon account to see if anything funny is going on and nothing. No orders have been placed on my account so yet again we have another scammer and now there doing it here local in my town of Southwest Virginia. SO be careful out there my Amazon friends
Beware this sp…
August 19, 2021
I've received dozens of calls today from seemingly local numbers that leave this phone message as if from Apple giving this phone number as call back. I keep blocking the callers and then get more calls.
Orphelia
August 19, 2021
I just got a phone Call from Amazon. A recorded message telling me I owe them $799 . I've got a number and it was from Melbourne Australia. I haven't purchased anything from Amazon for quite a while, so I know it's a scam. As soon as I heard the recorded Message, I hung up.
LC
August 20, 2021
just got 2 calls today
shanya
August 22, 2021
+1 (424) 242-3312 is this scam?
Ll44ll
August 23, 2021
This is so ridiculous! They are calling my house every 8 minutes! Why isn’t the FTC, the FCC, the telecom companies cannot stop these people from ghosting phone numbers!! They even called me using my own number!!
Dee
August 23, 2021
Just received a recorded call. I was told that it was Amazon calling to let me know there was suspicious activity on my account. Pressed 1 to speak to a representative. Was told that someone in Dallas has charged four hundred and some dollars on my account. Asked how i ordered. I said on the phone. Wanted to hook up to my computer in order to correct this. I said I don’t have a computer. They kept repeating they needed to hook up to a computer. They simply hung up! The number they called from is 321-878-9266 and is “no longer in service” seconds afterward!
matt09
August 24, 2021
I pressed one, told me to download "teamviewer.com" to verify my identity... hahahaha, then they found out I gave them the wrong info and started going off. That's as far as you can go.
kb22
August 25, 2021
I have just started to receive these calls as well as getting what feels like hourly texts. They are also now using ebay as a business taking money from your bank account. Definately don't press 1.
Ptheis66
August 26, 2021
I got one from Daniel from Amazon - know it was fake & very quickly hung up before the scammer gave the detail about the potential scam. My credit card would also alert me & WILL DECLINED THE TRANSACTION !
Marty B.
August 26, 2021
They've been calling my elderly mom and saying to call an 804 area code if she didn't make these purchases the 804 467 number is a scam. Amazon's support number is 888 area code. Don't fall for this
AH
August 30, 2021
received two calls within an hour today. one from Los Angeles and the other from Belgium (+32 4339589904). Both calls stated they were calling from amazon re an i-phone 11 order on my account. Of course, i did not make such order. I blocked the first one and then the call from Belgium came in. the guy had my full name and address. I contacted Amazon to make sure my account was secure and they told me they would submit complaint.
kimmaynard2
August 31, 2021
Received a phone call yesterday allegedly from Amazon claiming there was a problem with my Galaxy Z series phone order. And to call a number to correct the information for the shipment. recording stated the phone was 899.00. Phone call came from country code 39 which is Italy . Showed on caller ID as UNAVAILABLE
fi
September 02, 2021
I received a call to call this number 315-232-8257 today regarding an i-cloud breech.
Taihwa Youn
September 03, 2021
I just hung up on a call from a supposedly amazon call center. They said they would help me to pay the annual membership fee for 190 something dollars. The regular annual prime membership costs you about 119. And then they led me through a weird sequence to install an app and a weird id and password. I stopped right there. I knew there was something wrong. They ask you to open an internet explorer and ask you to access gg.gg/....02022. What the hack is this!!!!
Fred
September 03, 2021
Got a voice mail message saying that my VISA was charged for $399.99 for an order on Amazon and telling me to call Amazon Fraud Department at 805-265-2151 if that was unauthorized charged.
Sammar
September 06, 2021
Just received a call from Amazon “thank you for placing your order you have been charged £335” did not listen to rest of message
Annoyed by rob…
September 06, 2021
I have gotten 10 calls in the last hour from different numbers claiming to be Amazon customer service. I don’t have any open cases with them. I’ve blocked every single number, but the just change the last 4 digits and call again with the same recorded message!
Mrsb
September 06, 2021
We have received 6 calls in the last 30 minutes. I keep blocking them but they are all from different numbers
Paul C
September 06, 2021
Just got a call. No I did not do the right thing and hang up. I pressed 1. Seemed to have a good grasp of English....accent not too thick. But a lousy connection that just about immediately got worse started the warning bells ringing. When the call was interrupted to the point of not being able to carry on a conversation I hung up. Not sure what can be gained by my pressing one and 30 seconds to a minute of conversation. No credit card numbers stored/saved in any of my devices anyway
DEE TEE
September 08, 2021
I want to thank you. I received a call from Amazon wanting to authorize a $999 payment for an I-phone. I pressed #1 and was put on hold. While I was on hold, I looked up this site online. After reading it, I just hung up knowing it was a scam. I will now block the number from re-calling. Thank you.
Lucky
September 08, 2021
I got two calls CO2 companies in Warrenton Virginia. Clean label from Amazon I don't even have a card on file with Amazon I've never bought anything from them they said they're going to charge me $1,500 for a ProBook an iPhone + 1000 and some dollars. Then the second one called back and said there was fraud on my account. Never use my account.
NAC-7
September 13, 2021
I got a scam call today saying that my Amazon prime will be renewed today at a cost of $ 99 and if I wish to cancel press #1. I do not have an Amazon prime account but if I did , it would be very enticing to do that. SCAM !!!!!
Heather
September 13, 2021
I actually spoke with the customer service after pushing 1, I know I shouldn't. I said I don't have an Amazon account and any fraudulent charges I can talk to my bank about. The guy asked if I knew anyone in Ohio. I said no and he wanted me to confirm I wanted the purchase cancelled. I explained I have no way of knowing he is from Amazon. He confirmed that I didn't believe him and the call abruptly ended. I figure the more stupid conversations they have where they get nothing it might mean they figure this isn't working.
Hey
September 13, 2021
What happens if you do press 1, but don't give any info?
nickizz
September 14, 2021
Same as most are saying. I received 8 calls within 1.5 hrs. All different numbers. And a different phone number on top of the number making the calls. The person sounds aggressive. I would imagine if Amazon made a call about a high charge on my card, There would be music or a sound and a voice would say, Amazon, before the high-pressured content is given. Please help stop these calls.
GeeAlex
September 17, 2021
7 phone calls from various versions of same area code/number. Amazon scammers. I block them, and they mutate into a new number. All from 530 area code.
Gullible
September 20, 2021
What if you do press one?
Bec in Texas
September 21, 2021
Have received 3 such calls from "Amazon" today. Caller i.d. shows t local numbers, and some even have names to go with them. My Google assistant screens the calls, they leave recorded "a suspicious charge to your account" msg. I never pick up or call back. Went and double-checked my Amazon account to cover all the bases.
worried
September 21, 2021
So I experienced this call this morning while hiking and I did "press 1" and was connected to someone who repeated the information. He asked me if I had shared my log in information or passwords and then said he would freeze my amazon account for one day, but did not ask for any information from me. Am I vulnerable in some way? Did just by pressing 1 did I reveal something? I'm confused.
also worried
September 29, 2021

In reply to by worried

Same thing happened to me I pressed 2 first and it repeated the message then I pressed 1 and a man answered and a lot of background noise. When I ask if they were Amazon they hung up. Should I be worried that they got into my phone or info?
Carol Anketell
September 22, 2021
I received a call about a purchase and did I want to cancel it. They asked me to download anydesk app so it would put me through to security. I said "why can't you connect me to security. I should not have to download an app and felt this was not usual" She got a bit annoyed and said "Mame I haven't asked you for personal details So there is no risk". So I questioned her and refused to download something I know nothing about and she hung up. Be careful everyone, it originally sounds real and they scare you by saying someone had purchased something on your card.
Kool Chick
September 28, 2021
They said they were with Amazon fraud dept. regarding my Amazon account (I have purchased one item from Amazon in the last 2 or 3 years - no $$$). Did I try to purchase an iPhone and some other items using my Visa? I have no Visa!!
Rrr
September 29, 2021
Blocking the scam numbers will do nothing to prevent getting called as the scammers will just use another number. Your best bet is to get a caller ID number identifier that can detect spam calls and will notify you whether or not it is spam call. It won't work 100% of the time, but mine has saved me a lot of grief when it comes to spam calls.
Charlotte McCarthy
October 05, 2021
Two calls today 0869629240 and 08932354559. . Amazon calling €85 will be taken out today . Press 1
RichC
October 12, 2021
I received the auto call asked to push one if I didn’t purchase a few expensive items. I pushed one and the auto asked for my name. I saw no harm so I did and then it hung up. Easy info to obtain quickly anyway so why do you think that’s all they asked for. I wouldn’t of given anything else. Can this mess with me?
Guest use your…
October 12, 2021
I’ve received two calls everyday for the last 3 days claiming they are from Amazon-Dayton Ohio reference a fraudulent purchase. The call ID shows First Baptist Hospital & FDA with an area code common for my area. Hope they don’t catch me at the wrong time, because they’re going to get a good cussing out.
MagentaYenta
October 19, 2021
I received a call my ID said was from Japan. It was a recording from “Amazon” saying there was suspicious activity on my account and to press 1 for help. I of course hung up. What Jerks!
Don't use your…
October 24, 2021
I have relieved this call three times in the last hour. All from a different phone number.
JG
November 08, 2021
I received 2 calls today on the answering machine stating there was an Amazon purchase of $1279.99 made on the saved credit card which there is none. I was to do nothing if this was correct or if not call Amazon fraudulent line 1-866-757-1763.
Temple, TX
November 16, 2021
Received a call from a local wireless number saying it was Amazon and the Mac Pro and Air buds were being delivered today. If I did not authorized this purchase to press one.
Sharon
December 02, 2021
Got a call from a 919-387-3535 caller. A recorded message states an Apple iPhone for $990 has been charged to your Amazon account. Press 1 to approve or 2 to reject. I did neither, but did hang up quickly. This is a scam.
David the CSSLP
December 02, 2021
I received a very similar call from a Michigan phone number: 1-734-220-9365. It had a male voice and claimed that a suspicious order on my Amazon account of an Iphone that is on hold and was the same with the the choices. I ignored and hung up. Checked out accounts and there was nothing happening inside them.
Anonymous
December 16, 2021
Got a phone call from 907-802-2813 stating that someone placed an order for an iphone and that the account is on hold and I should press 1 to connect to someone. What is funny is that I DON'T even purchase from Amazon let alone have an account with them. How ignorant can you be? I would like to know though where did they get my cellphone number from??