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Consumer Alert

Paycheck Protection Program lender pays the price for lying about loan processing times

Colleen Tressler
Delays in processing loans needed by small businesses in an emergency — like the pandemic — can leave them struggling to stay open. And deceiving consumers about these delays violates the law. The FTC says that's what happened when small businesses applied for emergency Paycheck Protection Program loans from Biz2Credit Inc.
Consumer Alert

Paycheck Protection Program loan processor told applicants they would get funding. They overpromised

Colleen Tressler
When it comes to small business loans, time is money. That was especially true early in the pandemic: when many small businesses were struggling to stay open, and Paycheck Protection Program (PPP) funds were limited. So, when Womply advertised that small businesses, including gig workers and one-person small businesses, could get fast PPP funding if they applied through the company, millions of applications came pouring in. The problem, says the FTC, is that Womply didn’t live up to its promises. And that hurt millions of small businesses.
Consumer Alert

What to know before you click on a “free” computer security scan

Gema de las Heras
With all the security threats out there, you might be tempted to click on a pop-up or ad for a “free” scan to keep your computer safe. Especially if you see a Windows logo. The problem? They’re impersonating well-known companies and scaring you into paying to fix computer problems that may not exist.
Consumer Alert

Planning a spring break getaway? Don’t let scammers clip your wings

Gema de las Heras
When you’re planning a trip — whether it’s a last-minute spring break vacation or another trip — you might be tempted to jump on an offer for a great deal. Unfortunately, scammers sometimes hide behind those offers. Their goal? To try to steal your money Here’s how it could play out.
Consumer Alert

Sham charity turns the Big C into a Big Con. Here’s what to know to avoid a cancer charity scam

Larissa Bungo
The pleas pulled at heartstrings — donate now to help women struggling with breast cancer pay their rent or their utilities — and generous people responded. In truth, barely a penny of every dollar donated went to cancer patients. Today the FTC and ten state partners sued the so-called “charity” that lied to donors about helping cancer patients.
Consumer Alert

Carrying credit card debt? How to avoid debt relief scams

Gema de las Heras
Are you looking for ways to pay off credit card debt? Offers to help you cut down or wipe out your debt might sound like a perfect solution, but dishonest debt relief companies will take your money and do little or nothing to help. So how do you get real help and skip the scammers?
Consumer Alert

Did someone send you to a Bitcoin ATM? It’s a scam

Jennifer Leach
Is there a legit reason for someone to send you to a Bitcoin ATM? The short answer is NO. Will someone from the government send you to a Bitcoin ATM? NEVER. If you’ve followed this Anatomy of a Scam series, you know there’s more to it than that.
Consumer Alert

New tech support scammers want your life savings

Amy Hebert
As we continue our deep dive into imposter scams, we’re taking a look at a new twist on tech support scams. Ever deal with a tech support scam? A warning pops up on your computer. It says your computer has a virus and gives you a number to call for help. You often end up paying hundreds of dollars to a scammer who pretends to deal with the fake virus. Now scammers are upping the stakes — instead of hundreds of dollars, people are unknowingly handing over tens or even hundreds of thousands of dollars to tech support scammers. Here’s how.
Consumer Alert

Did you get a call or text about a suspicious purchase on Amazon? It’s a scam

Alvaro Puig
One way to spot a scam is to understand its mechanics. A new and complicated scam starts with a call or text message about a suspicious charge on your Amazon account. But it’s not really Amazon. It’s a scammer with an elaborate story about fraud using your identity that ends with you draining your bank or retirement accounts.
Consumer Alert

Sure ways to spot a scammer

Jennifer Leach
Scammers say and do things that can tell us they’re lying — and they’re not who they pretend to be. Of course, to hear or see those clues, we have to get past the panic scammers make us feel, thanks to the so-called emergencies they try to create. And since scammers are convincing, that can be hard to do. But recent scams are costing people their life savings, so here are some sure ways to spot the scammer.
Consumer Alert

Will your bank or investment fund stop a transfer to a scammer? Probably not

Karen Hobbs
We expect banks and brokers to keep our money safe. We think they’ll stop or warn us about suspicious transfers out of our accounts. But do they? Scammers are exploiting that trust and getting people to transfer their money and drain their retirement accounts to “protect” or “safeguard” or “legalize” it. The truth? The money gets stolen, and banks and brokers won’t get it back from the scammer.
Consumer Alert

What’s a verification code and why would someone ask me for it?

Alvaro Puig
When you log into your bank or credit card account, you might get a text message or email with a verification code. You then enter it at the login screen to confirm it’s really you. That’s a form of two-factor authentication that adds a layer of security to your account — and keeps would-be scammers and hackers out.
Consumer Alert

Never move your money to “protect it.” That’s a scam

Jennifer Leach
People are losing big money to scammers running complicated scams. The scams usually involve someone supposedly spotting fraud or criminal activity on one of your accounts, offering to help “protect” your money, sometimes asking you to share verification codes, and always telling you to move money from your bank, investment, or retirement account. And every bit of it is a scam.
Consumer Alert

Get back on track after the Texas wildfires

Gema de las Heras
Recovering from what is now the largest wildfire in Texas history will be a long process. If you’ve been displaced by the fire, or your home or business was damaged, you’re probably trying to figure out what to do next. Here’s some advice to help you get started.
Consumer Alert

Celebrate National Consumer Protection Week. Talk about scams

Samuel Levine
That call or text might not seem like a scam. It might look like it’s Apple or Microsoft, saying there’s a problem with your computer. (It’s not.) It might seem like it’s Amazon, saying there’s a problem with an order. (Also no.) It might even sound like your grandchild, calling with (supposedly) an emergency. (Still no.) All of these are scammers. This is National Consumer Protection Week (NCPW) and we’re inviting you to join us in talking about scams just like these.
Consumer Alert

Think you know what the top scam of 2023 was? Take a guess

Larissa Bungo
Every day people report to the FTC the scams they spot. Every year, the FTC shares the information we collect in a data book which tells a story about the top scams people tell us about – so we can all spot and avoid them.
BHM 2024
Consumer Alert

Be scam free for Black History Month

Terri Miller
February is Black History Month — a great time to help raise awareness in Black communities, and among your family and friends, by staying on top of the latest scams that might affect them. We know that talking about a scam helps you avoid it — and it helps people you care about avoid them, too. Connect with the FTC and share what you learn with others.
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